Citizens Advice Central Dorset
@centraldorsetca.bsky.social
Dorchester, Sherborne, North Dorset, Weymouth & Portland Citizens Advice offering free, confidential, impartial and independent information and advice.
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Welcome to Citizens Advice Central Dorset. Contact details and opening times for our offices and outreaches can be found on the Dorchester, Gillingham, Sherborne and Weymouth & Portland contact pages. www.centraldorsetca.org.uk
Are you falling behind on your mortgage repayments?
‼️Don’t wait for your lender to contact you - you should talk to them as soon as possible.
Our advice can help ⤵️
bit.ly/4Ak7iUz
‼️Don’t wait for your lender to contact you - you should talk to them as soon as possible.
Our advice can help ⤵️
bit.ly/4Ak7iUz
Dealing with mortgage arrears
What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts.
bit.ly
September 22, 2026 at 7:30 AM
Are you falling behind on your mortgage repayments?
‼️Don’t wait for your lender to contact you - you should talk to them as soon as possible.
Our advice can help ⤵️
bit.ly/4Ak7iUz
‼️Don’t wait for your lender to contact you - you should talk to them as soon as possible.
Our advice can help ⤵️
bit.ly/4Ak7iUz
You have a right to take up to a year of maternity leave.
➡️ You’re only entitled if you’re an employee, but it doesn’t matter how long you’ve worked for your employer.
Read our online advice ⤵️
bit.ly/4xxGmOJ
➡️ You’re only entitled if you’re an employee, but it doesn’t matter how long you’ve worked for your employer.
Read our online advice ⤵️
bit.ly/4xxGmOJ
Maternity leave - what you're entitled to and how to get it
Check your right to time off work when you have a baby. Find out how to arrange time off with your employer.
bit.ly
September 21, 2026 at 7:30 AM
You have a right to take up to a year of maternity leave.
➡️ You’re only entitled if you’re an employee, but it doesn’t matter how long you’ve worked for your employer.
Read our online advice ⤵️
bit.ly/4xxGmOJ
➡️ You’re only entitled if you’re an employee, but it doesn’t matter how long you’ve worked for your employer.
Read our online advice ⤵️
bit.ly/4xxGmOJ
Back billing is when your energy supplier charges you for energy you’ve used in the past.
❌ Your supplier usually can’t send you a bill for energy you used more than 12 months ago.
We can help if your supplier tries to overcharge you.
bit.ly/46QJryE
❌ Your supplier usually can’t send you a bill for energy you used more than 12 months ago.
We can help if your supplier tries to overcharge you.
bit.ly/46QJryE
September 20, 2026 at 11:00 PM
Back billing is when your energy supplier charges you for energy you’ve used in the past.
❌ Your supplier usually can’t send you a bill for energy you used more than 12 months ago.
We can help if your supplier tries to overcharge you.
bit.ly/46QJryE
❌ Your supplier usually can’t send you a bill for energy you used more than 12 months ago.
We can help if your supplier tries to overcharge you.
bit.ly/46QJryE
You might be able to get extra money to help pay for essential costs like food, childcare and school costs.
Make sure to check what you’re entitled to.
Our online advice can help ⤵️
bit.ly/4flTLlA
Make sure to check what you’re entitled to.
Our online advice can help ⤵️
bit.ly/4flTLlA
September 18, 2026 at 7:30 AM
You might be able to get extra money to help pay for essential costs like food, childcare and school costs.
Make sure to check what you’re entitled to.
Our online advice can help ⤵️
bit.ly/4flTLlA
Make sure to check what you’re entitled to.
Our online advice can help ⤵️
bit.ly/4flTLlA
Have you been scammed? You might be able to get your money back if you paid by card or PayPal.
💳 Your card provider can ask the seller's bank to refund the money - this is known as the 'chargeback scheme'.
Find out more about this ⤵️
bit.ly/3YVTeQ4
💳 Your card provider can ask the seller's bank to refund the money - this is known as the 'chargeback scheme'.
Find out more about this ⤵️
bit.ly/3YVTeQ4
September 17, 2026 at 6:30 AM
Have you been scammed? You might be able to get your money back if you paid by card or PayPal.
💳 Your card provider can ask the seller's bank to refund the money - this is known as the 'chargeback scheme'.
Find out more about this ⤵️
bit.ly/3YVTeQ4
💳 Your card provider can ask the seller's bank to refund the money - this is known as the 'chargeback scheme'.
Find out more about this ⤵️
bit.ly/3YVTeQ4
You might feel you're working too many hours if you're having mental or physical health problems because of overwork.
✅ Your employer can't make you work more than 48 hours a week on average.
Check your work rights ⤵️
bit.ly/44Eq1LA
✅ Your employer can't make you work more than 48 hours a week on average.
Check your work rights ⤵️
bit.ly/44Eq1LA
September 16, 2026 at 7:30 AM
You might feel you're working too many hours if you're having mental or physical health problems because of overwork.
✅ Your employer can't make you work more than 48 hours a week on average.
Check your work rights ⤵️
bit.ly/44Eq1LA
✅ Your employer can't make you work more than 48 hours a week on average.
Check your work rights ⤵️
bit.ly/44Eq1LA
⚡ Your energy supplier has to let you know if they’ll increase prices.
They should tell you in a reasonable amount of time before the change takes place - this is called giving you notice.
Read more on our website ⤵️
bit.ly/3Yp9w3s
They should tell you in a reasonable amount of time before the change takes place - this is called giving you notice.
Read more on our website ⤵️
bit.ly/3Yp9w3s
September 15, 2026 at 7:30 AM
⚡ Your energy supplier has to let you know if they’ll increase prices.
They should tell you in a reasonable amount of time before the change takes place - this is called giving you notice.
Read more on our website ⤵️
bit.ly/3Yp9w3s
They should tell you in a reasonable amount of time before the change takes place - this is called giving you notice.
Read more on our website ⤵️
bit.ly/3Yp9w3s
Did you know you could get compensation if a product damages your home?
👉 It’s a good idea to take photos of any damage caused so you can use them as evidence.
We can help you understand your rights - find out more on our website.
bit.ly/4t88dUK
September 14, 2026 at 8:00 AM
Did you know you could get compensation if a product damages your home?
👉 It’s a good idea to take photos of any damage caused so you can use them as evidence.
We can help you understand your rights - find out more on our website.
bit.ly/4t88dUK
📝 Starting university soon?
If you’re going to be living in student halls, we can help you understand your housing rights and what your responsibilities are.
Check our online advice ⤵️
bit.ly/4h2aCLw
If you’re going to be living in student halls, we can help you understand your housing rights and what your responsibilities are.
Check our online advice ⤵️
bit.ly/4h2aCLw
September 14, 2026 at 7:30 AM
📝 Starting university soon?
If you’re going to be living in student halls, we can help you understand your housing rights and what your responsibilities are.
Check our online advice ⤵️
bit.ly/4h2aCLw
If you’re going to be living in student halls, we can help you understand your housing rights and what your responsibilities are.
Check our online advice ⤵️
bit.ly/4h2aCLw
Every day we see the problems people in our communities face.
✅ We understand these challenges and advocate for change. From government policies to industry practices, we campaign on the issues that affect every single one of us.
#WeAreCitizensAdvice #ThePeoplesChampion
✅ We understand these challenges and advocate for change. From government policies to industry practices, we campaign on the issues that affect every single one of us.
#WeAreCitizensAdvice #ThePeoplesChampion
September 11, 2026 at 10:04 AM
Every day we see the problems people in our communities face.
✅ We understand these challenges and advocate for change. From government policies to industry practices, we campaign on the issues that affect every single one of us.
#WeAreCitizensAdvice #ThePeoplesChampion
✅ We understand these challenges and advocate for change. From government policies to industry practices, we campaign on the issues that affect every single one of us.
#WeAreCitizensAdvice #ThePeoplesChampion
❗ If you’re on a low income you might be able to get your council tax reduced.
Your local council can work out if you’re entitled to Council Tax Reduction.
Here’s what you need to know ⤵️
bit.ly/4mbH3Ys
September 11, 2026 at 7:30 AM
❗ If you’re on a low income you might be able to get your council tax reduced.
Your local council can work out if you’re entitled to Council Tax Reduction.
Here’s what you need to know ⤵️
bit.ly/4mbH3Ys
Have you bought something that doesn’t match the seller’s description?
✅ You have legal rights and might be able to get a refund, repair or replacement.
We’ve explained more on our website ⤵️
bit.ly/4m9yiia
✅ You have legal rights and might be able to get a refund, repair or replacement.
We’ve explained more on our website ⤵️
bit.ly/4m9yiia
September 10, 2026 at 7:30 AM
Have you bought something that doesn’t match the seller’s description?
✅ You have legal rights and might be able to get a refund, repair or replacement.
We’ve explained more on our website ⤵️
bit.ly/4m9yiia
✅ You have legal rights and might be able to get a refund, repair or replacement.
We’ve explained more on our website ⤵️
bit.ly/4m9yiia
💧 Your water company must provide a constant supply of water.
It’s important to know what if you’re entitled to compensation if your water supply is interrupted.
Our advice can help ⤵️
bit.ly/4gHFSPC
It’s important to know what if you’re entitled to compensation if your water supply is interrupted.
Our advice can help ⤵️
bit.ly/4gHFSPC
Interruptions to your water supply
Your rights when your water supply is interrupted for repairs or because of an emergency such as burst main pipe and what you can do when things go wrong.
bit.ly
September 9, 2026 at 7:30 AM
💧 Your water company must provide a constant supply of water.
It’s important to know what if you’re entitled to compensation if your water supply is interrupted.
Our advice can help ⤵️
bit.ly/4gHFSPC
It’s important to know what if you’re entitled to compensation if your water supply is interrupted.
Our advice can help ⤵️
bit.ly/4gHFSPC
Are you on a low income or unemployed?
➡️ You might be able to get Universal Credit to help with living costs.
Try out free online tool to see if you’re eligible ⤵️
bit.ly/4ynR9vQ
➡️ You might be able to get Universal Credit to help with living costs.
Try out free online tool to see if you’re eligible ⤵️
bit.ly/4ynR9vQ
September 8, 2026 at 7:30 AM
Are you on a low income or unemployed?
➡️ You might be able to get Universal Credit to help with living costs.
Try out free online tool to see if you’re eligible ⤵️
bit.ly/4ynR9vQ
➡️ You might be able to get Universal Credit to help with living costs.
Try out free online tool to see if you’re eligible ⤵️
bit.ly/4ynR9vQ
We believe no one should have to face problems and challenges in life alone.
💙 We’re here for you with free and practical advice you can really trust, when you really need it.
Find out more about how we can support on our website.
centraldorsetca.org.uk
#WeAreCitizensAdvice
💙 We’re here for you with free and practical advice you can really trust, when you really need it.
Find out more about how we can support on our website.
centraldorsetca.org.uk
#WeAreCitizensAdvice
September 7, 2026 at 8:00 AM
We believe no one should have to face problems and challenges in life alone.
💙 We’re here for you with free and practical advice you can really trust, when you really need it.
Find out more about how we can support on our website.
centraldorsetca.org.uk
#WeAreCitizensAdvice
💙 We’re here for you with free and practical advice you can really trust, when you really need it.
Find out more about how we can support on our website.
centraldorsetca.org.uk
#WeAreCitizensAdvice
Did you know we’re an independent charity?
#WeAreCitizensAdvice and we’re so proud of the difference our staff and volunteers make each day in Central Dorset.
👉 Follow us through the week to see what we’re up to!
#WeAreCitizensAdvice and we’re so proud of the difference our staff and volunteers make each day in Central Dorset.
👉 Follow us through the week to see what we’re up to!
September 7, 2026 at 7:30 AM
Did you know we’re an independent charity?
#WeAreCitizensAdvice and we’re so proud of the difference our staff and volunteers make each day in Central Dorset.
👉 Follow us through the week to see what we’re up to!
#WeAreCitizensAdvice and we’re so proud of the difference our staff and volunteers make each day in Central Dorset.
👉 Follow us through the week to see what we’re up to!
Are you a carer?
👉 Your local council might be able to arrange practical help to allow you to care more effectively and reduce your stress.
Find out more about what you could be entitled to ⤵️
bit.ly/47FEJ80
👉 Your local council might be able to arrange practical help to allow you to care more effectively and reduce your stress.
Find out more about what you could be entitled to ⤵️
bit.ly/47FEJ80
September 4, 2026 at 7:30 AM
Are you a carer?
👉 Your local council might be able to arrange practical help to allow you to care more effectively and reduce your stress.
Find out more about what you could be entitled to ⤵️
bit.ly/47FEJ80
👉 Your local council might be able to arrange practical help to allow you to care more effectively and reduce your stress.
Find out more about what you could be entitled to ⤵️
bit.ly/47FEJ80
Knowing how much your electrical appliances cost to use can help you:
✅ Reduce your energy costs
✅ Save money
Try our free online calculator on our website ⤵️
bit.ly/4qK4yf4
✅ Reduce your energy costs
✅ Save money
Try our free online calculator on our website ⤵️
bit.ly/4qK4yf4
September 3, 2026 at 7:30 AM
Knowing how much your electrical appliances cost to use can help you:
✅ Reduce your energy costs
✅ Save money
Try our free online calculator on our website ⤵️
bit.ly/4qK4yf4
✅ Reduce your energy costs
✅ Save money
Try our free online calculator on our website ⤵️
bit.ly/4qK4yf4
Have you fallen behind on your rent payments?
⚠️ Rent arrears are a priority debt and you should deal with them as fast as you can.
Here’s what steps you can take ⤵️
bit.ly/3ILOlUq
⚠️ Rent arrears are a priority debt and you should deal with them as fast as you can.
Here’s what steps you can take ⤵️
bit.ly/3ILOlUq
September 2, 2026 at 7:30 AM
Have you fallen behind on your rent payments?
⚠️ Rent arrears are a priority debt and you should deal with them as fast as you can.
Here’s what steps you can take ⤵️
bit.ly/3ILOlUq
⚠️ Rent arrears are a priority debt and you should deal with them as fast as you can.
Here’s what steps you can take ⤵️
bit.ly/3ILOlUq
There’s different schemes that can help you pay for childcare - these will only pay for ‘approved childcare’.
You might also be able to get more help if you’re on any benefits.
Read our online advice for more ⤵️
bit.ly/4flTLlA
You might also be able to get more help if you’re on any benefits.
Read our online advice for more ⤵️
bit.ly/4flTLlA
September 1, 2026 at 7:30 AM
There’s different schemes that can help you pay for childcare - these will only pay for ‘approved childcare’.
You might also be able to get more help if you’re on any benefits.
Read our online advice for more ⤵️
bit.ly/4flTLlA
You might also be able to get more help if you’re on any benefits.
Read our online advice for more ⤵️
bit.ly/4flTLlA
Don’t have enough money to pay your rent? There’s some steps you can take.
➡️ If your private landlord has increased your rent, check if they were allowed to do this
➡️ You might also be able to get Universal Credit for housing costs
bit.ly/4cdurOc
➡️ If your private landlord has increased your rent, check if they were allowed to do this
➡️ You might also be able to get Universal Credit for housing costs
bit.ly/4cdurOc
August 31, 2026 at 10:15 AM
Don’t have enough money to pay your rent? There’s some steps you can take.
➡️ If your private landlord has increased your rent, check if they were allowed to do this
➡️ You might also be able to get Universal Credit for housing costs
bit.ly/4cdurOc
➡️ If your private landlord has increased your rent, check if they were allowed to do this
➡️ You might also be able to get Universal Credit for housing costs
bit.ly/4cdurOc
✈️ Travelling soon by airplane?
It’s important to know what your rights are in case there’s a flight delay or cancellation and if you can get compensation.
We’ve got you covered, check your consumer rights ⤵️
bit.ly/3I2wgRY
It’s important to know what your rights are in case there’s a flight delay or cancellation and if you can get compensation.
We’ve got you covered, check your consumer rights ⤵️
bit.ly/3I2wgRY
August 31, 2026 at 7:30 AM
✈️ Travelling soon by airplane?
It’s important to know what your rights are in case there’s a flight delay or cancellation and if you can get compensation.
We’ve got you covered, check your consumer rights ⤵️
bit.ly/3I2wgRY
It’s important to know what your rights are in case there’s a flight delay or cancellation and if you can get compensation.
We’ve got you covered, check your consumer rights ⤵️
bit.ly/3I2wgRY
Getting scammed can be stressful and impact your emotional wellbeing.
You’re not alone 💙
There are organisations you can reach out to for support.
bit.ly/4xcNO2m
You’re not alone 💙
There are organisations you can reach out to for support.
bit.ly/4xcNO2m
August 28, 2026 at 7:30 AM
Getting scammed can be stressful and impact your emotional wellbeing.
You’re not alone 💙
There are organisations you can reach out to for support.
bit.ly/4xcNO2m
You’re not alone 💙
There are organisations you can reach out to for support.
bit.ly/4xcNO2m
Are you self-employed?
Your Universal Credit payments might change depending on how much you earn.
Read more about what this means ⤵️
bit.ly/4wGQSCB
Your Universal Credit payments might change depending on how much you earn.
Read more about what this means ⤵️
bit.ly/4wGQSCB
Universal Credit payments if you're self-employed
Find out how your self-employed Universal Credit payments work, including how the DWP calculates your payments based on your income floor.
bit.ly
August 27, 2026 at 7:30 AM
Are you self-employed?
Your Universal Credit payments might change depending on how much you earn.
Read more about what this means ⤵️
bit.ly/4wGQSCB
Your Universal Credit payments might change depending on how much you earn.
Read more about what this means ⤵️
bit.ly/4wGQSCB
⚡ Your energy supplier has to let you know about a direct debit payment increase before it happens.
This is known as the 'direct debit guarantee'.
Check your rights ⤵️
bit.ly/46gpSyP
This is known as the 'direct debit guarantee'.
Check your rights ⤵️
bit.ly/46gpSyP
If your energy supplier has increased your direct debit payments
Why your payments may go up, checking your payments are correct, agreeing new monthly payments.
bit.ly
August 26, 2026 at 7:30 AM
⚡ Your energy supplier has to let you know about a direct debit payment increase before it happens.
This is known as the 'direct debit guarantee'.
Check your rights ⤵️
bit.ly/46gpSyP
This is known as the 'direct debit guarantee'.
Check your rights ⤵️
bit.ly/46gpSyP