Call centers can no longer call field offices via admin lines. It seems very much like a deliberate rupturing of communication between the moving parts of the agency.

They should prob also ask about disruptions to teleservice. Attorneys can no longer call field offices; they're getting shunted to the call centers, who can't help them. The call centers can no longer call the field offices via the admin lines. All changes made with no warning & no explanation.

Address & direct deposit changes called into the teleservice centers, for example, don't process for 60 days. If beneficiaries want their benefits to continue seamlessly, they have to have crystal balls in order to know the future two months in advance.

I don't know if anyone's already said, but pick out an item now that smells of her & tuck it away. You're going to want it later.

Apropos of nothing, have you heard anything about what's prompting SSA to do new background checks on teleservice center employees?