Congratulations also to Dr Veline L'Esperance, who won the clinical category!

Huge thank you to co-authors and supervisors: Ninna Meier, Emma Ladds, Sietse Wieringa, Joe Wherton, Sarah Rybczynska-Bunt, Aslı Kalın, Lucy Moore and @trishgreenhalgh.bsky.social

This publication was made possible by the generous support of @fshi.bsky.social through a Mildred Blaxter Fellowship

We argue that strong working relationships are a critical infrastructure for delivering safe, sustainable, high-quality care in modern general practice; a context where workflows and structures continue to flux and change in response to further digitalisation, new roles, and policy shifts.

We would really appreciate support in getting this to the right people: @nihrspcr.bsky.social @gppact.bsky.social @sapc.ac.uk @oxprimarycare.bsky.social @rcgp.bsky.social

This work builds on my doctoral research on digitalised general practice, and my paper on the equity risks of (non-AI) technologies for access and triage available at SSM here: www.sciencedirect.com/science/arti...

This is linked to a recent presentation I gave for the NIHR SPCR Bitesize Impact Showcase series, available here

www.youtube.com/watch?v=JQO-...

4) Not published yet! Watch this space. (Impact on teamwork and what we can learn about how to navigate complex organisational chan here in the future.)

3) The impact of digitalisation and integrating new ways of working on clinical and non clinical staff. Bottom line: more technology-induced stress and suffering, strained relationships, but hope for tech benefits with more coherent and considered integration efforts
bjgp.org/content/75/7...

2: The work and working conditions of reception and administrative staff, who are under increasing pressure to deliver work in often poor conditions, involving complex translational work to make the (digital) system coherent to patients (sometimes cross-culturally)
bmjleader.bmj.com/content/7/Su...

1: The work required of patients to articulate and communicate their candidacy for care, the role of then”digital facsimile” therein, and the importance of relational knowledge in staff in overcoming these boundaries
www.sciencedirect.com/science/arti...