Rossmann's store support was manual with 56% ticket-routing accuracy. After deploying six AI agents on ServiceNow, accuracy increased to 94%, requests resolved in less than five seconds, saving 1,500 hours across 1,100+ stores.

http://sa.servicenow.com/S36k2rMaCLJ8

Your AI demo worked perfectly. So why isn't it in production yet?

http://sa.servicenow.com/NJ5unQzobMkc

#CustomerExperience #India

ServiceNow is a Visionary in the 2026 Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms, ranking #1 in all Use Cases in the 2026 Critical Capabilities report.

Learn more: http://sa.servicenow.com/G5SWy3mnB3Mr

AI's value depends on user accessibility, and language shouldn't hinder teams from adopting invested tools.

http://sa.servicenow.com/hPy7XoV3FdPT

Curious how AI is reshaping work? ServiceNow University’s free virtual event has top experts sharing real insights you can use now. Don’t miss this chance to see how the ServiceNow AI Platform drives smarter workflows. http://sa.servicenow.com/ApKXLfNJpGW3 🚀

Booking.com, the company behind the ‘Connected Trip’ is now building the Connected Employee—one platform unifying HR, IT, Legal, and Finance for 16,200 people worldwide: http://sa.servicenow.com/mksQ1HgcDAhK

The future of frontline service is not humans or AI. It is both, working together.

Unpack more insights from the conversation:

http://sa.servicenow.com/DdnBtonoUHY3

#CustomerExperience

In the final episode of our London Tech Week podcast series, ServiceNow leaders explore why technology alone doesn't close the AI execution gap, & what it takes to build a workforce that gets the most from it.

👉 Watch Now: http://sa.servicenow.com/6H4Z5nMRUqdP