Harmonic Design
@thisisharmonic.bsky.social
We design services with organizations. We build #servicedesign capabilities in organizations. We coach and mentor those who lead organizations.
https://thisisharmonic.com/
https://thisisharmonic.com/
In the Age of Exceptions, Be the Raccoon 🦝
When standard deviations become the norm, 5-year plans crumble. Our latest blog explores why hyper-optimizing for average conditions makes organizations brittle—& how taking a cue from 🦝 can build real system plasticity.
thisisharmonic.com/beyond-optim...
When standard deviations become the norm, 5-year plans crumble. Our latest blog explores why hyper-optimizing for average conditions makes organizations brittle—& how taking a cue from 🦝 can build real system plasticity.
thisisharmonic.com/beyond-optim...
Beyond Optimization: Designing for Plasticity in a Changing World - Harmonic Design
Biologists call this plasticity: an organism's ability to change its characteristics or behavior in response to its environment. It can be behavioral,
thisisharmonic.com
September 22, 2026 at 1:32 PM
In the Age of Exceptions, Be the Raccoon 🦝
When standard deviations become the norm, 5-year plans crumble. Our latest blog explores why hyper-optimizing for average conditions makes organizations brittle—& how taking a cue from 🦝 can build real system plasticity.
thisisharmonic.com/beyond-optim...
When standard deviations become the norm, 5-year plans crumble. Our latest blog explores why hyper-optimizing for average conditions makes organizations brittle—& how taking a cue from 🦝 can build real system plasticity.
thisisharmonic.com/beyond-optim...
We’ve been over-optimizing... but what if that’s actually making your organization brittle? Optimization strips out slack & discretion—the exact buffers needed when shock hits.
Design must focus on plasticity: designing systems that adapt as the world changes.
thisisharmonic.com/beyond-optim...
Design must focus on plasticity: designing systems that adapt as the world changes.
thisisharmonic.com/beyond-optim...
September 21, 2026 at 4:23 PM
We’ve been over-optimizing... but what if that’s actually making your organization brittle? Optimization strips out slack & discretion—the exact buffers needed when shock hits.
Design must focus on plasticity: designing systems that adapt as the world changes.
thisisharmonic.com/beyond-optim...
Design must focus on plasticity: designing systems that adapt as the world changes.
thisisharmonic.com/beyond-optim...
This Saturday, September 19 is International Red Panda Day.
Why red pandas? They're taxonomically unique, highly adaptable, a little unconventional, and equipped with a surprisingly useful extra digit. Like the red panda, service design has its own particular way of seeing and doing things.
Why red pandas? They're taxonomically unique, highly adaptable, a little unconventional, and equipped with a surprisingly useful extra digit. Like the red panda, service design has its own particular way of seeing and doing things.
September 18, 2026 at 12:04 PM
This Saturday, September 19 is International Red Panda Day.
Why red pandas? They're taxonomically unique, highly adaptable, a little unconventional, and equipped with a surprisingly useful extra digit. Like the red panda, service design has its own particular way of seeing and doing things.
Why red pandas? They're taxonomically unique, highly adaptable, a little unconventional, and equipped with a surprisingly useful extra digit. Like the red panda, service design has its own particular way of seeing and doing things.
✈️ Workshop: Pardon Our Mess: Maintaining Alignment When Operations Can’t Stop
We’re talking airports. But the challenge shows up in healthcare, retail, transportation, and more.
📅 Oct. 28
📍 Nextview Frankfurt Design Thinking Center
Enjoy 10% off the workshop with: WSHARMONIC10
tinyurl.com/sdgc26
We’re talking airports. But the challenge shows up in healthcare, retail, transportation, and more.
📅 Oct. 28
📍 Nextview Frankfurt Design Thinking Center
Enjoy 10% off the workshop with: WSHARMONIC10
tinyurl.com/sdgc26
Pardon our mess: Maintaining Alignment When Operations Can't Stop | SDGC26
www.servicedesignglobalconference.com
September 16, 2026 at 6:11 PM
✈️ Workshop: Pardon Our Mess: Maintaining Alignment When Operations Can’t Stop
We’re talking airports. But the challenge shows up in healthcare, retail, transportation, and more.
📅 Oct. 28
📍 Nextview Frankfurt Design Thinking Center
Enjoy 10% off the workshop with: WSHARMONIC10
tinyurl.com/sdgc26
We’re talking airports. But the challenge shows up in healthcare, retail, transportation, and more.
📅 Oct. 28
📍 Nextview Frankfurt Design Thinking Center
Enjoy 10% off the workshop with: WSHARMONIC10
tinyurl.com/sdgc26
Big news! Harmonic Design is a proud sponsor of #SDGC26 in Frankfurt this October!
We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.
In person or virtual? Let us know!
#ServiceDesign
We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.
In person or virtual? Let us know!
#ServiceDesign
September 15, 2026 at 6:34 PM
Big news! Harmonic Design is a proud sponsor of #SDGC26 in Frankfurt this October!
We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.
In person or virtual? Let us know!
#ServiceDesign
We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.
In person or virtual? Let us know!
#ServiceDesign
The places where your teams, products, & departments meet are usually where experiences break down. But those vulnerable gaps are also where your biggest strategic opportunities live.
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Your greatest opportunities are hiding in the gaps that nobody owns
YouTube video by Harmonic Design
youtube.com
September 15, 2026 at 5:12 PM
The places where your teams, products, & departments meet are usually where experiences break down. But those vulnerable gaps are also where your biggest strategic opportunities live.
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
You can hire someone to lead change, but you can't hire your way out of a system that isn't built to support it.
Parc explores why lasting organizational change depends on designing the conditions, rituals, and structures that help new ways of working take hold.
youtube.com/shorts/26VR8...
Parc explores why lasting organizational change depends on designing the conditions, rituals, and structures that help new ways of working take hold.
youtube.com/shorts/26VR8...
September 11, 2026 at 1:31 PM
You can hire someone to lead change, but you can't hire your way out of a system that isn't built to support it.
Parc explores why lasting organizational change depends on designing the conditions, rituals, and structures that help new ways of working take hold.
youtube.com/shorts/26VR8...
Parc explores why lasting organizational change depends on designing the conditions, rituals, and structures that help new ways of working take hold.
youtube.com/shorts/26VR8...
We’re hiring a Service Design Practice Director at Harmonic.
This is a role for someone who wants to help shape not just the work, but the practice itself: how we think, how we grow, and how we support designers.
goodmaven.com/get-hired-in...
This is a role for someone who wants to help shape not just the work, but the practice itself: how we think, how we grow, and how we support designers.
goodmaven.com/get-hired-in...
September 10, 2026 at 2:20 PM
We’re hiring a Service Design Practice Director at Harmonic.
This is a role for someone who wants to help shape not just the work, but the practice itself: how we think, how we grow, and how we support designers.
goodmaven.com/get-hired-in...
This is a role for someone who wants to help shape not just the work, but the practice itself: how we think, how we grow, and how we support designers.
goodmaven.com/get-hired-in...
The places where your teams, products, & departments meet are usually where experiences break down. But those vulnerable gaps are also where your biggest strategic opportunities live.
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Your greatest opportunities are hiding in the gaps that nobody owns
YouTube video by Harmonic Design
youtube.com
September 9, 2026 at 1:10 PM
The places where your teams, products, & departments meet are usually where experiences break down. But those vulnerable gaps are also where your biggest strategic opportunities live.
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
Parc Masterson explores how service design turns collaboration into lasting org change youtube.com/shorts/sTtI1...
A CD becomes a streaming subscription. A toaster becomes a “smart” device. A product now need an account to use.
These might seem like separate problems. But they’re connected by a bigger question: who is the service really creating value for?
thisisharmonic.com/the-dark-sid...
These might seem like separate problems. But they’re connected by a bigger question: who is the service really creating value for?
thisisharmonic.com/the-dark-sid...
September 2, 2026 at 1:18 PM
A CD becomes a streaming subscription. A toaster becomes a “smart” device. A product now need an account to use.
These might seem like separate problems. But they’re connected by a bigger question: who is the service really creating value for?
thisisharmonic.com/the-dark-sid...
These might seem like separate problems. But they’re connected by a bigger question: who is the service really creating value for?
thisisharmonic.com/the-dark-sid...
When does servitization stop creating value and start creating lock-in?
Subscriptions, smart toasters, data, and the right to repair all point to the same question: are we designing services that create value, or extract it?
Read more in our latest blog:
medium.com/@thisisharmo...
Subscriptions, smart toasters, data, and the right to repair all point to the same question: are we designing services that create value, or extract it?
Read more in our latest blog:
medium.com/@thisisharmo...
The Dark Side of Servitization: 5 Questions Designers Can Ask to Create Value, Not Extract It —…
By Becky Scheel, Lead Designer, Creative and Community
medium.com
September 1, 2026 at 8:25 PM
When does servitization stop creating value and start creating lock-in?
Subscriptions, smart toasters, data, and the right to repair all point to the same question: are we designing services that create value, or extract it?
Read more in our latest blog:
medium.com/@thisisharmo...
Subscriptions, smart toasters, data, and the right to repair all point to the same question: are we designing services that create value, or extract it?
Read more in our latest blog:
medium.com/@thisisharmo...
The goal of coaching isn't to make people dependent on the coach. Leah Berg explores how combining coaching, mentoring, and teaching can help teams build the confidence and capability to solve problems for themselves.
Read more:
thisisharmonic.com/a-little-cur...
Watch:
youtube.com/shorts/sgeL1...
Read more:
thisisharmonic.com/a-little-cur...
Watch:
youtube.com/shorts/sgeL1...
Building Design Capability Starts With Thought Partnership
YouTube video by Harmonic Design
youtube.com
September 1, 2026 at 11:32 AM
The goal of coaching isn't to make people dependent on the coach. Leah Berg explores how combining coaching, mentoring, and teaching can help teams build the confidence and capability to solve problems for themselves.
Read more:
thisisharmonic.com/a-little-cur...
Watch:
youtube.com/shorts/sgeL1...
Read more:
thisisharmonic.com/a-little-cur...
Watch:
youtube.com/shorts/sgeL1...
Coaching isn't about giving someone the answer. Leah Berg explores the difference between coaching, mentoring, and teaching — and why effective coaching creates a thought partnership that helps people develop their own ability to move forward.
youtube.com/shorts/HqW09...
youtube.com/shorts/HqW09...
What Makes Coaching Different From Mentoring or Teaching?
YouTube video by Harmonic Design
youtube.com
August 27, 2026 at 6:35 PM
Coaching isn't about giving someone the answer. Leah Berg explores the difference between coaching, mentoring, and teaching — and why effective coaching creates a thought partnership that helps people develop their own ability to move forward.
youtube.com/shorts/HqW09...
youtube.com/shorts/HqW09...
Coaching isn't one-size-fits-all. Neither is service design.
In our latest short, Leah Berg shares how asking one intentional, curious question shifted retros from routine, check-the-box meetings into a powerful driver of continuous alignment and practice evolution.
youtube.com/shorts/n6TVF...
In our latest short, Leah Berg shares how asking one intentional, curious question shifted retros from routine, check-the-box meetings into a powerful driver of continuous alignment and practice evolution.
youtube.com/shorts/n6TVF...
Coaching Isn't One-Size-Fits-All. Neither Is Service Design.
YouTube video by Harmonic Design
youtube.com
August 27, 2026 at 1:06 PM
Coaching isn't one-size-fits-all. Neither is service design.
In our latest short, Leah Berg shares how asking one intentional, curious question shifted retros from routine, check-the-box meetings into a powerful driver of continuous alignment and practice evolution.
youtube.com/shorts/n6TVF...
In our latest short, Leah Berg shares how asking one intentional, curious question shifted retros from routine, check-the-box meetings into a powerful driver of continuous alignment and practice evolution.
youtube.com/shorts/n6TVF...
Public libraries are essential civic spaces. For over a decade, we’ve partnered with library systems to align staff workflows, spaces, and digital channels.
Here’s how we help libraries innovate from the inside out:
thisisharmonic.com/services/lib...
Here’s how we help libraries innovate from the inside out:
thisisharmonic.com/services/lib...
Libraries - Harmonic Design
Libraries are evolving—expanding their role as community anchors, workforce hubs, digital educators, and civic connectors. We partner with library systems to
thisisharmonic.com
August 18, 2026 at 12:41 PM
Public libraries are essential civic spaces. For over a decade, we’ve partnered with library systems to align staff workflows, spaces, and digital channels.
Here’s how we help libraries innovate from the inside out:
thisisharmonic.com/services/lib...
Here’s how we help libraries innovate from the inside out:
thisisharmonic.com/services/lib...
Welcome Roberta Dombrowski to Harmonic!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
August 17, 2026 at 8:51 PM
Welcome Roberta Dombrowski to Harmonic!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
Welcome Roberta Dombrowski to Harmonic!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
August 11, 2026 at 12:48 PM
Welcome Roberta Dombrowski to Harmonic!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them.
Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!
Studio pup joy ✨ for your Wednesday!
July 29, 2026 at 7:50 PM
Studio pup joy ✨ for your Wednesday!
Harmonic Design and Livework are entering a strategic partnership to expand the global impact of service design.
Together, we’re combining complementary strengths, international reach, and a shared belief in design as a catalyst for meaningful change.
thisisharmonic.com/harmonic-des...
Together, we’re combining complementary strengths, international reach, and a shared belief in design as a catalyst for meaningful change.
thisisharmonic.com/harmonic-des...
Harmonic Design and Livework Create Global Service Design Partnership - Harmonic Design
Harmonic Design and Livework are joining forces to deliver international best-in-class service design. This strategic partnership will open up new
thisisharmonic.com
July 15, 2026 at 12:04 PM
Harmonic Design and Livework are entering a strategic partnership to expand the global impact of service design.
Together, we’re combining complementary strengths, international reach, and a shared belief in design as a catalyst for meaningful change.
thisisharmonic.com/harmonic-des...
Together, we’re combining complementary strengths, international reach, and a shared belief in design as a catalyst for meaningful change.
thisisharmonic.com/harmonic-des...
At Harmonic, Darwin Muljono brings a distinct lens to our service design practice—merging complex systems theory, critical realism, and design futures to interrogate why service tensions occur in the first place.
Get to know Darwin at: thisisharmonic.com/about/team/d...
Get to know Darwin at: thisisharmonic.com/about/team/d...
July 9, 2026 at 1:07 PM
At Harmonic, Darwin Muljono brings a distinct lens to our service design practice—merging complex systems theory, critical realism, and design futures to interrogate why service tensions occur in the first place.
Get to know Darwin at: thisisharmonic.com/about/team/d...
Get to know Darwin at: thisisharmonic.com/about/team/d...
What makes a successful World Cup host city? It's easy to point to the stadium. It's harder to see the transportation, wayfinding, security, volunteers, accessibility, and hospitality that make the experience work. Service design hiding in plain sight.
June 25, 2026 at 5:18 PM
What makes a successful World Cup host city? It's easy to point to the stadium. It's harder to see the transportation, wayfinding, security, volunteers, accessibility, and hospitality that make the experience work. Service design hiding in plain sight.
We just wrapped Harmonic Practice Week, focusing on how we show up for complex business problems and maintain team resilience under pressure.
We took the work inside the office and out—pairing internal workshops with a Wednesday night gathering.
We took the work inside the office and out—pairing internal workshops with a Wednesday night gathering.
June 19, 2026 at 1:31 PM
We just wrapped Harmonic Practice Week, focusing on how we show up for complex business problems and maintain team resilience under pressure.
We took the work inside the office and out—pairing internal workshops with a Wednesday night gathering.
We took the work inside the office and out—pairing internal workshops with a Wednesday night gathering.
Wrapping up the Practice Week with our afternoon sessions, pups included
June 18, 2026 at 7:02 PM
Wrapping up the Practice Week with our afternoon sessions, pups included
A fun night hanging with the community
June 18, 2026 at 2:25 AM
A fun night hanging with the community
at Burle's, heading to New Realm at 7:30
June 17, 2026 at 11:13 PM
at Burle's, heading to New Realm at 7:30