VOLOitsm
@voloitsm.com
VOLO in its original form is latin for “I choose/I will“ Intentional ITSM. Fractional Leadership. Offering guidance on IT Service Management, ServiceNow, and tech leadership, delivering valuable resources that empower professionals to excel and innovate.
People will ALWAYS matter! #itsm #userexperience
I’ve worked in ITSM for 28 Years. Here’s What Actually Matters – VOLO IT Service Management
voloitsm.com
June 12, 2026 at 6:01 PM
People will ALWAYS matter! #itsm #userexperience
me: *creates incident workflow*
stakeholder on day 47: "wait, we also need to consider the alternate universe version?"
me: *stares into void*
stakeholder on day 47: "wait, we also need to consider the alternate universe version?"
me: *stares into void*
June 9, 2026 at 2:27 AM
me: *creates incident workflow*
stakeholder on day 47: "wait, we also need to consider the alternate universe version?"
me: *stares into void*
stakeholder on day 47: "wait, we also need to consider the alternate universe version?"
me: *stares into void*
Measure twice... cut ONCE! #servicenow #processdesign
Your ServiceNow Instance Isn’t Slow—Your Process Is – VOLO IT Service Management
voloitsm.com
June 7, 2026 at 12:10 AM
Measure twice... cut ONCE! #servicenow #processdesign
ITSM job posting: "We need an experienced ServiceNow admin."
ITSM budget: "Here is one free coupon for LinkedIn Learning."
ITSM reality: *chef's kiss* #itsm #servicenow
ITSM budget: "Here is one free coupon for LinkedIn Learning."
ITSM reality: *chef's kiss* #itsm #servicenow
June 6, 2026 at 3:28 AM
ITSM job posting: "We need an experienced ServiceNow admin."
ITSM budget: "Here is one free coupon for LinkedIn Learning."
ITSM reality: *chef's kiss* #itsm #servicenow
ITSM budget: "Here is one free coupon for LinkedIn Learning."
ITSM reality: *chef's kiss* #itsm #servicenow
Being a mentor or leveraging true experience is something that should not be overlooked. #mentorship
Sharing 40 Years of Career Wisdom to Help the Next Generation
The rise of Gen-X creators on social media is inspiring professionals to share their extensive workforce experiences. These individuals offer insights...
voloitsm.com
June 4, 2026 at 10:45 AM
Being a mentor or leveraging true experience is something that should not be overlooked. #mentorship
RCA meeting be like: "Root cause: user didn't follow procedure."
Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.
Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.
June 3, 2026 at 1:58 AM
RCA meeting be like: "Root cause: user didn't follow procedure."
Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.
Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.
RCA meeting be like:
Root cause: "user didn't follow procedure."
REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.
Root cause: "user didn't follow procedure."
REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.
May 30, 2026 at 2:18 AM
RCA meeting be like:
Root cause: "user didn't follow procedure."
REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.
Root cause: "user didn't follow procedure."
REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.
I realized today that I might have a problem... I actually enjoy defining Services & Offerings and meeting with Directors to review & adjust. I think it is one of those "life-long-learning" about ITSM & Technology that keeps drawing me in. #dpm #itsm #spm #ITservices
May 30, 2026 at 2:14 AM
I realized today that I might have a problem... I actually enjoy defining Services & Offerings and meeting with Directors to review & adjust. I think it is one of those "life-long-learning" about ITSM & Technology that keeps drawing me in. #dpm #itsm #spm #ITservices
The Annual IT Groundhog day...
Why IT Strategies Fail: Aligning Strategic Goals with Operational Reality – VOLO IT Service Management
voloitsm.com
May 29, 2026 at 1:18 PM
The Annual IT Groundhog day...
ServiceNow thought leader: "You just need to align your processes with ITIL 4." Me, staring at 47 open change requests: "Sure, Jan." #itsm #servicenow
May 29, 2026 at 12:26 PM
ServiceNow thought leader: "You just need to align your processes with ITIL 4." Me, staring at 47 open change requests: "Sure, Jan." #itsm #servicenow
Services are all around us. Understanding them is the role of Service Portfolio Management and effectively Designing them. #itsm #servicedesign
The Anatomy of a Service: Why IT Should Be Like a Sandwich Shop – VOLO IT Service Management
voloitsm.com
May 28, 2026 at 12:54 PM
Services are all around us. Understanding them is the role of Service Portfolio Management and effectively Designing them. #itsm #servicedesign
The CMDB is like my therapist. I tell it everything. Nothing I say makes it happy. It holds grudges. It's probably right, but aggressively so. #itsm
May 28, 2026 at 12:33 PM
The CMDB is like my therapist. I tell it everything. Nothing I say makes it happy. It holds grudges. It's probably right, but aggressively so. #itsm
POI alert: if your change advisory board meeting takes longer than the actual implementation, you're doing governance right. Or very, very wrong. I forget which. #changemanagement
May 27, 2026 at 3:27 AM
POI alert: if your change advisory board meeting takes longer than the actual implementation, you're doing governance right. Or very, very wrong. I forget which. #changemanagement
Frameworks make the brain work. 😂
Why ITSM Frameworks Are Essential for Modern Business Success – VOLO IT Service Management
voloitsm.com
May 27, 2026 at 3:26 AM
Frameworks make the brain work. 😂
There is definitely a difference to those who do both.
AMDB v CMDB What's the Difference
IT Asset Management (ITAM) and Configuration Management (CM) are like two best friends that work together to keep an organization’s IT running smoothly....
voloitsm.com
May 27, 2026 at 12:55 AM
There is definitely a difference to those who do both.
Website is up. Articles posting.
ITSM Strategies for Success
Information Technology Service Management (ITSM) is a professional discipline responsible for overseeing the design, delivery, management, and enhancement...
voloitsm.com
May 27, 2026 at 12:39 AM
Website is up. Articles posting.