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Hays Travel is introducing an AI personal assistant for its agents, as part of a five-year partnership with Google Cloud. The ‘SMILE Personal Assistant’ is designed to reduce administrative tasks and give agents more time to focus on customers. Chief Operating Officer Jonathon Woodall-Johnston said: "This is not about replacing jobs. It's about replacing admin. 
We want to deepen the trust with technology and make sure that this gives us a confident and caring service for our people and our customers. But personalisation is absolutely key.  "We're not the experts in AI. And that's why we're delighted to announce our partnership with Google Cloud in a ground-breaking partnership, where people and customers will remain at the heart." During a presentation at the group's annual conference in Antalya, Google Cloud representatives demonstrated the tool to more than 1,000 agents, showing how it can help plan their mornings, provide personalised prompts ahead of customer calls, curate tailored holiday offers and suggest 'wildcard' options based on customers' booking history. It can also generate on-brand video content for social media, tailored to individual branches.  The technology will begin rolling out across branches ahead of the January peak trading period and will be available to branch staff, homeworkers and members of the group's independence network. It has been developed using feedback from Hays agents. Hays Travel owner and Director Dame Irene Hays said: “The pace of change we are experiencing now is like nothing we have seen before. Our conversations with Google Cloud have progressed over recent months and we are excited to share details of the tool our teams have developed, built using Gemini. “Our conference theme is ‘Be the Influencer’ and our content has focused on the irreplaceable role our people have in caring for our customers, making use of their knowledge and expertise. “We want to make the message very clear; the SMILE Personal Assistant will reduce admin and give our colleagues even more time to care for our customers.” Jonathon added: “We consider the credibility of who we work with carefully and our collaboration with Google Cloud is fully aligned with our long-term strategic ambitions around productivity, profitability and delivering outstanding customer experience. “We’re delighted to share this announcement at our annual overseas conference. The introduction of this tool is about empowering our people, freeing them from time-consuming administrative tasks so they can focus on what matters most: providing outstanding service and expert care to our customers.” Pictures from left: Jonathon Woodall-Johnston, Google Interim Director, Startups and Digital Natives UKI Andrea Williamson, Dame Irene Hays. 

Phát biểu của Bộ trưởng Vũ Hải Quân về việc cấm trẻ em dùng AI chỉ là ý kiến cá nhân, chưa phải quy định pháp lý chính thức. Việc thiếu các văn bản cụ thể và cơ quan thực thi khiến dư luận hiểu lầm giữa định hướng và luật lệ thực tế.

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