Amazon EMR now gives you more time, at no additional cost, to migrate off older releases before they reach end of support. If you are actively migrating, your workloads on eligible releases keep receiving support while you move to a current release, with no opt-in and at no charge. To give you more time to plan and migrate, Amazon EMR provides critical security fixes for releases 5.36 and 6.6 through 6.15 on a best-effort basis through June 30, 2027, and extended Standard Support for 7.0 through 7.10 releases through August 31, 2027. To receive an extension, contact AWS Support with your migration plan and any help you need with the upgrade. This applies to all deployment models of Amazon EMR (EMR on EC2, EMR on EKS, and EMR Serverless), in all AWS Regions where Amazon EMR is available. For the full list of releases and their support dates, see the Amazon EMR standard support policy. To get the extended support, contact AWS Support with your migration plan, or use the Apache Spark Upgrade Agent to move your applications to a current release.

Amazon EMR now gives you more time, at no additional cost, to migrate off older releases before they reach end of support. If you are actively migrating, your workloads on eligible releases keep receiving support while you move to a current release, with no opt-in and at no charge. To give you more time to plan and migrate, Amazon EMR provides critical security fixes for releases 5.36 and 6.6 through 6.15 on a best-effort basis through June 30, 2027, and extended Standard Support for 7.0 through 7.10 releases through August 31, 2027. To receive an extension, contact AWS Support with your migration plan and any help you need with the upgrade. This applies to all deployment models of Amazon EMR (EMR on EC2, EMR on EKS, and EMR Serverless), in all AWS Regions where Amazon EMR is available. For the full list of releases and their support dates, see the https://docs.aws.amazon.com/emr/latest/ReleaseGuide/emr-standard-support.html. To get the extended support, contact AWS Support with your migration plan, or use the https://docs.aws.amazon.com/emr/latest/ReleaseGuide/spark-upgrades.html to move your applications to a current release.

📣 Service Update: AWS Billing Console We are investigating issues with Cost Explorer reflecting inaccurate estimated billing data. 📊 Track status: https://t.co/6qSnkuEzc4 #AWS #AWSSupport

AWS GovCloud (US) customers now have their technical support cases routed to US-based, US-citizen cloud support engineers by default with no opt-in or special request required. This enhancement ensures that 24/7 technical support across both AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions is handled exclusively by full-time AWS employees who are US citizens on US soil, trained to maintain ITAR compliance and meet other applicable AWS GovCloud (US) requirements. With this update, AWS GovCloud (US) customers benefit from cloud support engineers with the permissions and tools to work directly within their regulated environments, enabling faster diagnosis and resolution of technical issues. Support is available around the clock through the AWS GovCloud (US) Console, API access for automated workflows, click-to-call for urgent issues, and live chat for quick questions. To learn more about AWS GovCloud (US), visit the product page and user guide; to learn more about the AWS GovCloud (US). For a deeper dive into this launch, read the full blog post.

AWS GovCloud (US) customers now have their technical support cases routed to US-based, US-citizen cloud support engineers by default with no opt-in or special request required. This enhancement ensures that 24/7 technical support across both AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions is handled exclusively by full-time AWS employees who are US citizens on US soil, trained to maintain ITAR compliance and meet other applicable AWS GovCloud (US) requirements. With this update, AWS GovCloud (US) customers benefit from cloud support engineers with the permissions and tools to work directly within their regulated environments, enabling faster diagnosis and resolution of technical issues. Support is available around the clock through the AWS GovCloud (US) Console, API access for automated workflows, click-to-call for urgent issues, and live chat for quick questions. To learn more about AWS GovCloud (US), visit the https://aws.amazon.com/govcloud-us/ and https://docs.aws.amazon.com/govcloud-us/latest/UserGuide/govcloud-support.html; to learn more about the AWS GovCloud (US). For a deeper dive into this launch, read the full https://aws.amazon.com/blogs/publicsector/introducing-us-based-us-citizen-24-7-technical-support-for-aws-govcloud-us-customers-your-mission-never-sleeps-neither-do-we/.

    AWS Trusted Advisor now delivers more accurate unused NAT Gateway checks powered by AWS Compute Optimizer 0 views Eyal Estrin unread, 2:51 AM (1 hour ago)    to https://aws.amazon.com/about-aws/whats-new/2026/02/trusted-advisor-unused-nat-gateway-check/ https://docs.aws.amazon.com/awssupport/latest/user/cost-optimization-checks.html#idle-nat-gateways Eyal Estrin Author | Cloud Architect | AWS • Azure • GCP Insights Social: @eyalestrin Connect: https://linktr.ee/eyalestrin Blog: https://security-24-7.com Reply all Reply to author Forward

AI troubleshooting in the AWS Support Center Console is now available in seven languages in addition to English: Japanese, Korean, Mandarin (Simplified), Mandarin (Traditional), Spanish, Portuguese, French. AWS Support Center Console is the primary interface where customers manage their AWS support experience, including creating and tracking support cases. Previously, AI troubleshooting capabilities were only available in English, creating a barrier for customers who prefer to work in their native language. With this launch, customers can now interact with AI-powered troubleshooting assistance in their preferred language. AWS Support's AI troubleshooting helps customers resolve issues faster by providing immediate, contextual recommendations while they create a support case. For example, a Japanese developer troubleshooting an EC2 connectivity issue can now receive AI-generated insights and potential solutions in Japanese, reducing the time needed to understand and implement fixes. This capability is seamlessly integrated into the support experience and is available to all customers regardless of support plan, ensuring that language is no longer a barrier to self-service support. All customers regardless of support plan can access the experience by selecting a supported language in their console settings and clicking the “Try it now” link in the banner at the top of the AWS Support Center Console.

AI troubleshooting in the AWS Support Center Console is now available in seven languages in addition to English: Japanese, Korean, Mandarin (Simplified), Mandarin (Traditional), Spanish, Portuguese, French. AWS Support Center Console is the primary interface where customers manage their AWS support experience, including creating and tracking support cases. Previously, AI troubleshooting capabilities were only available in English, creating a barrier for customers who prefer to work in their native language. With this launch, customers can now interact with AI-powered troubleshooting assistance in their preferred language. AWS Support's AI troubleshooting helps customers resolve issues faster by providing immediate, contextual recommendations while they create a support case. For example, a Japanese developer troubleshooting an EC2 connectivity issue can now receive AI-generated insights and potential solutions in Japanese, reducing the time needed to understand and implement fixes. This capability is seamlessly integrated into the support experience and is available to all customers regardless of support plan, ensuring that language is no longer a barrier to self-service support. All customers regardless of support plan can access the experience by selecting a supported language in their console settings and clicking the “Try it now” link in the banner at the top of the AWS Support Center Console.

Emergency AWS job support in USA: EC2 crashes, Lambda failures & S3 issues. 24/7 cloud deployment help. AWS dominates cloud market—constant deployment challenges need expert solutions.

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

Eyal Estrin unread, 4:54 AM (16 minutes ago)    to https://aws.amazon.com/about-aws/whats-new/2025/12/support-center-console-screen-sharing/ https://docs.aws.amazon.com/awssupport/latest/user/case-management.html Eyal Estrin CISSP, CCSP, CISM, CISA, CDPSE, CCSK Blog: https://security-24-7.com | Books: https://amzn.to/42Xai9A | https://amzn.to/3Sggbtv Twitter: @eyalestrin | Bluesky: @eyalestrin.bsky.social

Today, AWS announces that AWS Support Center Console now support screen sharing for troubleshooting support cases. With this new feature, you can request a virtual meeting while in an active chat or call, join support calls with one click through a meeting bridge link. With the new virtual meetings, you will be able to share your screen during the meeting and maintain seamless access to case details for efficient troubleshooting. This enhancement simplifies your support experience by keeping all support interactions within the AWS Support Center console. To learn more visit the https://docs.aws.amazon.com/awssupport/latest/user/case-management.html.

Today, AWS announces that AWS Support Center Console now support screen sharing for troubleshooting support cases. With this new feature, you can request a virtual meeting while in an active chat or call, join support calls with one click through a meeting bridge link. With the new virtual meetings, you will be able to share your screen during the meeting and maintain seamless access to case details for efficient troubleshooting. This enhancement simplifies your support experience by keeping all support interactions within the AWS Support Center console. To learn more visit the AWS Support page.

AWS Support announces a transformation of its Support portfolio, simplified into three intelligent, experience-driven plans: Business Support+, Enterprise Support, and Unified Operations. Each plan combines the speed and precision of AI with the expertise of AWS engineers. Each higher plan builds on the previous one, adding faster response times, proactive guidance, and smarter operations. The result: reduced engineering burden, stronger reliability and resiliency, and streamlined cloud operations. Business Support+ delivers 24/7 AI-powered assistance that understands your context, with direct engagement to AWS experts for critical issues within 30 minutes—twice as fast as current plans. Enterprise Support expands on this with designated Technical Account Managers (TAMs) who blend generative AI insights with human judgment to provide strategic operational guidance across resiliency, cost, and efficiency. It also includes https://aws.amazon.com/security-incident-response/ at no additional cost, which customers can activate to automate security alert investigation and triage. Unified Operations, the top plan, is designed for mission-critical workloads—offering a global team of designated experts who deliver architecture reviews, guided testing, proactive optimization, and five-minute context-specific response times for critical incidents. Customers using AWS DevOps Agent (preview) can engage with AWS Support with one-click from an investigation when needed, giving AWS experts immediate context for faster resolution. AWS DevOps Agent is a frontier agent that resolves and proactively prevents incidents, continuously improving reliability and performance of applications in AWS, multicloud, and hybrid environments. Business Support+, Enterprise Support, and Unified Operations are available in all commercial AWS Regions. Existing customers can continue with their current plans or explore the new offerings for enhanced performance and efficiency. To see how AWS blends AI intelligence and human expertise to transform your cloud operations, visit the https://aws.amazon.com/premiumsupport.

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify events requiring customer action and direct them to relevant teams. The enhanced event schema is accessible through both the AWS Health API and Health EventBridge communication channels, improving operational efficiency and team coordination. AWS customers receive various operational notifications and scheduled changes, including Planned Lifecycle Events. With the new actionability property, teams can quickly distinguish between events requiring action and those shared for awareness. The persona property streamlines event routing and visibility to specific teams like security and billing, ensuring critical information reaches appropriate stakeholders. These structured properties streamline integration with existing operational tools, allowing teams to effectively identify and remediate affected resources while maintaining appropriate visibility across the organization. This enhancement is available across all AWS Commercial and AWS GovCloud (US) Regions. To learn more about implementing these new properties, see the AWS Health https://docs.aws.amazon.com/health/latest/ug/aws-health-concepts-and-terms.html and the https://docs.aws.amazon.com/health/latest/APIReference/Welcome.html and https://docs.aws.amazon.com/health/latest/ug/aws-health-events-eventbridge-schema.html schema documentation.

AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify events requiring customer action and direct them to relevant teams. The enhanced event schema is accessible through both the AWS Health API and Health EventBridge communication channels, improving operational efficiency and team coordination. AWS customers receive various operational notifications and scheduled changes, including Planned Lifecycle Events. With the new actionability property, teams can quickly distinguish between events requiring action and those shared for awareness. The persona property streamlines event routing and visibility to specific teams like security and billing, ensuring critical information reaches appropriate stakeholders. These structured properties streamline integration with existing operational tools, allowing teams to effectively identify and remediate affected resources while maintaining appropriate visibility across the organization. This enhancement is available across all AWS Commercial and AWS GovCloud (US) Regions. To learn more about implementing these new properties, see the AWS Health User Guide and the API and EventBridge schema documentation.