#CXSF
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guildpack.bsky.social
www.youtube.com/watch?v=CxsF...

don't worry guys we solved the mystery: these new cards are freakin' sweet

#mtg #magicthegathering
Mystery Booster: Our Most Anticipated Commanders | Guild Hall Episode 31
YouTube video by Guild Pack
www.youtube.com
August 17, 2026 at 6:11 PM
mklogan.bsky.social
.@julieask Our information is trapped in app siloes. We as humans do all the heavy lifting to gain insight. #CXSF
November 22, 2024 at 7:22 PM
mklogan.bsky.social
"We wanted to remove friction with technology." Heather Zorn of Amazon on Alexa design. #CXSF
November 22, 2024 at 7:22 PM
mklogan.bsky.social
Start w/ user, work backward
Use data when you have it, judgement when you don’t
It won't always be right, build feedback loop

#CXSF
November 22, 2024 at 7:22 PM
mklogan.bsky.social
53% of CEOs are concerned about keeping pace with customers needs and expectations - via 2016 KPMG report. #CXSF
November 22, 2024 at 7:15 PM
mklogan.bsky.social
“Economic value is maximized when customer expectations and experience are in alignment.” Julio Hernandez, KPMG #CXSF
November 22, 2024 at 7:15 PM
mklogan.bsky.social
.@rstrohmenger: When designing digital experiences, effectiveness and ease are important but don’t forget about emotion. #CXSF
November 22, 2024 at 7:15 PM
mklogan.bsky.social
.@rstrohmenger: Which emotions matter most? Make people feel respected, valued, appreciated. #CXSF
November 22, 2024 at 7:15 PM
mklogan.bsky.social
Is our choice digital vs. human? No, digital is one touchpoint powered by and inclusive of people. #CXSF
November 22, 2024 at 7:15 PM
mklogan.bsky.social
“Don’t be so enamored with digital that you forget the human element.” Laura Hoxie, Hilton #CXSF
November 22, 2024 at 7:07 PM
mklogan.bsky.social
Depeche Mode and now Pixies! Great intro music at #CXSF :-)
November 22, 2024 at 7:07 PM
mklogan.bsky.social
How do you expose blind spots in your company and change them over time? Starts with your customers. #CXSF
November 22, 2024 at 7:07 PM
mklogan.bsky.social
“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” Albert Einstein

#CXSF
November 22, 2024 at 7:07 PM
mklogan.bsky.social
At #CXSF, many talking about pairing customer experience/research with agile development - Expedia, Airbnb, Amazon
November 22, 2024 at 7:07 PM
mklogan.bsky.social
People will say lots of things, but if you watch what they do you get more valuable insight - Scott Kelton Jones, Expedia #CXSF
November 22, 2024 at 7:00 PM
mklogan.bsky.social
@cchastain: Mastercard’s digital transformation is driving our product strategy, which is driven by the customer. #CXSF
November 22, 2024 at 7:00 PM
mklogan.bsky.social
@cchastain Cindy great preso at #CXSF! Will you be sharing your slides?
November 22, 2024 at 7:00 PM
mklogan.bsky.social
Teach people to see the whole picture, not specializations. That’s when you create beauty. - Rik Reppe, PwC #CXSF
November 22, 2024 at 7:00 PM
mklogan.bsky.social
It’s going to take "us versus them" perspective to unravel the world’s largest challenges. - Juan Carlos Morales, PwC #CXSF
November 22, 2024 at 7:00 PM
mklogan.bsky.social
Yum. Thanks @medallia! #CXSF
November 22, 2024 at 6:50 PM
mklogan.bsky.social
Most personalization is robotic (Hi Andrew) versus based on intent and journey - how can we make it more natural? @ahhogan #CXSF
November 22, 2024 at 6:50 PM
mklogan.bsky.social
.@hmanning Technology is cool but it’s all about making that emotional connection. #CXSF
November 22, 2024 at 6:50 PM
mklogan.bsky.social
People will pay for innovation: Pizza Hut rated better in taste tests, but Dominos winning b/c they’re innovating digitally. @kmanthey #CXSF
November 22, 2024 at 6:50 PM
mklogan.bsky.social
.@jhammond on gap in technology: how we *want* to interact with digital world versus how we *have to* due to current limitations #CXSF
November 22, 2024 at 6:50 PM
herrplugg79.bsky.social
#PlanetDisco
#MusicChallenge

13 - Love Sensation (Tom Moulton mix) - Loletta Holloway

Such an anthem. A DJ friend of mine played this out, and someone told him they didn't like the remix of Ride of Time he had played! The cheek! Loletta is the Queen of Disco 👑 🪩

youtu.be/CXSf-XGQTfw?...
Loleatta Holloway ‎– Love Sensation (Remix by Tom Moulton)
YouTube video by Let there be House
youtu.be
June 13, 2025 at 7:48 AM