RMA Director Reid Schenke and staff demonstrated new tools — WaveTech lobby queuing, Infila FAQ knowledge base, Emulate Cities fillable permit forms, an upgraded GIS zoning viewer and the GoGov-based Tulare County Connect app — intended to speed permit review, improve transparency for Measure R spending and centralize service requests.

Utility services in Winter Haven adds critical positions to manage growing infrastructure and customer demands.

Deputy Secretary Jeremy Slinker asked the committee for $5,035,600 to keep temporary staffing that reduced wait times and for $5,000,000 in FY2027 (and $2.5M in FY2028) to support the driver's license modernization transition, plus broader FY27–28 requests covering regional office positions, cards/postage and operating costs.

The Office of the Auditor General told a House appropriations subcommittee that Michigan Department of State branch offices need stronger customer-data collection, better documentation for some Real ID transactions, tighter testing oversight and improved training records; the department described new check-in kiosks, a Qualtrics survey rollout and other fixes.

Council discusses enhanced customer service standards and ongoing diversity training initiatives

Agency allocates funds for system updates and positions to improve customer service and operations.

The West Virginia Parkways Authority told the Senate Finance Committee the Turnpike is self‑funded through tolls, carried $194 million in 2025 revenue, and plans roughly $317 million in capital investments over five years while studying toll‑plaza modernization and customer‑service consolidation.