#CustomerServiceImprovements
California's Employment Development Department shows promising improvements, but lingering legacy systems raise concerns as the state braces for the next recession.

Get the details!

#CA #EconomicReadiness #CitizenPortal #FraudDetection #CustomerServiceImprovements
California assembly panel reviews EDD Next modernization and whether EDD is ready for the next recession
The Legislative Analyst’s Office and Employment Development Department told Assembly Budget Subcommittee No. 5 that technology and process improvements have materially improved EDD’s capacity since 2020, but legacy COBOL systems and recent scope changes in the EDD Next project leave identifiable risks ahead of a future downturn.
citizenportal.ai
February 26, 2026 at 10:47 PM