2/2

Good example of empathy: Saying “Dang, that’s no good.”

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4/15 steveBK123 suggests polite persistence & emphasizing the rep's need to escalate. ethbr1 recommends "we" phrasing for empathy.🤝 atoav (support worker) says being unpleasant backfires! #Empathy #CustomerServiceTips #CommunicationSkills

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3/2

Another video snippet, this time providing an example of a bad empathy statement: “Dang, that’s silly.”

#CustomerServiceHell #CustomerServiceTips #CorporateKool-Aid