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Dorchester County's new OpenGov electronic permitting system has slashed permit processing times from 120 days to just 13, revolutionizing efficiency and customer service!

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#DorchesterCounty #MD #CustomerTransparency #InterdepartmentalCoordination #EconomicDevelopment #OpenGov
County says new OpenGov permitting cut average review time from ~120 days to 13 days
Planning and zoning reported that an OpenGov electronic permitting rollout (implemented April 2025) reduced average permit review time from about 120 days to 13 days and produced notable gains in interdepartmental coordination and customer service.
citizenportal.ai
September 2, 2026 at 4:59 AM
citizenptnewswa.bsky.social
Anacortes officials have resolved a recent fiber internet outage and are taking bold steps to enhance service reliability and customer communication!

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#AnacortesSkagitCounty #WA #AnacortesFiber #CustomerTransparency #CitizenPortal #NetworkReliability #MunicipalCommunications
Anacortes says fiber outage is fixed, promises equipment replacement and clearer communications
At its July 6 meeting the mayor pro tem read a statement saying the city resolved a recent outage of its Anacortes Fiber network, plans to replace problematic core equipment and will implement a new communications plan to give customers timely outage updates.
citizenportal.ai
July 10, 2026 at 7:59 AM
citizenptnewswi.bsky.social
The Milwaukee Board of Public Works has approved a $10 annual rate increase for sewage treatment, but demands transparency on the reasons behind this hike.

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#OakCreekMilwaukeeCounty #WI #RateIncrease #OakCreekPublicWorks #CustomerTransparency #CitizenPortal #PublicAccountability
Board passes MMSD 2026 rate increases, requests staff follow up on drivers of higher charges
The board voted to pass through the Milwaukee Metropolitan Sewage District’s 2026 treatment rate increase to customers, noting the change equates to roughly $10 per residential customer per year (about $0.84 per month) and asking staff to obtain MMSD’s rationale for the increase.
citizenportal.ai
December 17, 2025 at 4:27 AM
citizenptnewsco.bsky.social
Colorado's Public Service Commission is facing a critical challenge: can they approve the On-Bill Financing program without knowing if customers even want it?

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#CO #CitizenPortal #PublicTrust #CustomerTransparency
Commission reviews on-bill financing program amid contract transparency concerns
Commission considers financing program lacking customer interest data and contract visibility.
citizenportal.ai
July 11, 2025 at 10:56 AM
citizenptnewstx.bsky.social
Nacogdoches City Council is considering a new plan that could save residents money by shifting credit card convenience fees directly to customers instead of the city absorbing the costs.

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#NacogdochesCityNacogdochesCounty #TX #FinanceReform #CustomerTransparency #Systems
Nacogdoches council hears plan to pass card-processing fees to utility customers
City finance staff recommended moving to a pass-through model that charges a $1.93 flat fee for utility card payments, a per-transaction 75¢ ACH fee, and percentage-based fees for non-utility card payments; council members asked questions and offered support, and staff said a formal agreement will be presented later.
citizenportal.ai
January 15, 2026 at 10:22 PM