Why is the DC311 app such trash?
March 17, 2026 at 12:28 PM
Why is the DC311 app such trash?
Decided to test how much faster Snap311 is than the DC311 app. 21 seconds vs 72 seconds for a single request from app open. Thinking about how much time people waste because DC Gov isn’t interested in improving the user experience. Over 100 requests, this is >1 hr wasted
July 1, 2026 at 2:04 PM
Decided to test how much faster Snap311 is than the DC311 app. 21 seconds vs 72 seconds for a single request from app open. Thinking about how much time people waste because DC Gov isn’t interested in improving the user experience. Over 100 requests, this is >1 hr wasted
Bonus tip to DC drivers - rain means "be extra careful of bikes" not "assume no bikes"
Shoutout to @dashcam.bike for the extremely satisfying sticker option
Can't wait til DC311 is #onhere so I can simultaneously dunk & request ticketing
Shoutout to @dashcam.bike for the extremely satisfying sticker option
Can't wait til DC311 is #onhere so I can simultaneously dunk & request ticketing
April 11, 2025 at 1:27 PM
Bonus tip to DC drivers - rain means "be extra careful of bikes" not "assume no bikes"
Shoutout to @dashcam.bike for the extremely satisfying sticker option
Can't wait til DC311 is #onhere so I can simultaneously dunk & request ticketing
Shoutout to @dashcam.bike for the extremely satisfying sticker option
Can't wait til DC311 is #onhere so I can simultaneously dunk & request ticketing
@cmcharlesallen.bsky.social is time for DC311 and other DC govt orgs to move to bluesky?
X is not sustainable anymore.
X is not sustainable anymore.
February 5, 2025 at 4:32 AM
@cmcharlesallen.bsky.social is time for DC311 and other DC govt orgs to move to bluesky?
X is not sustainable anymore.
X is not sustainable anymore.
Hey @DC311 and @DCDPW. My track collection on 1400 block of Ingraham Street NW was skipped AGAIN. AGAIN.
January 15, 2025 at 8:29 PM
Hey @DC311 and @DCDPW. My track collection on 1400 block of Ingraham Street NW was skipped AGAIN. AGAIN.
What a broken DC311 means for my neighborhood is things like illegally dumped trash and overflowing litter cans that I would usually report but wasn't able to, and so they just linger. Fantastic agency management work as ever, @mayorbowser.dc.gov.
June 4, 2026 at 12:17 PM
What a broken DC311 means for my neighborhood is things like illegally dumped trash and overflowing litter cans that I would usually report but wasn't able to, and so they just linger. Fantastic agency management work as ever, @mayorbowser.dc.gov.
Can't tag DC311 #onhere - how do we get this fixed??
West Virginia Ave NE southbound between Mt. Olivet and Florida
Got tired of wondering - bonus shoutout to the very patient 6yo who chilled out in the bike singing Hamilton while I kept stopping to futz around with measuring tape!
West Virginia Ave NE southbound between Mt. Olivet and Florida
Got tired of wondering - bonus shoutout to the very patient 6yo who chilled out in the bike singing Hamilton while I kept stopping to futz around with measuring tape!
March 26, 2025 at 5:01 PM
Can't tag DC311 #onhere - how do we get this fixed??
West Virginia Ave NE southbound between Mt. Olivet and Florida
Got tired of wondering - bonus shoutout to the very patient 6yo who chilled out in the bike singing Hamilton while I kept stopping to futz around with measuring tape!
West Virginia Ave NE southbound between Mt. Olivet and Florida
Got tired of wondering - bonus shoutout to the very patient 6yo who chilled out in the bike singing Hamilton while I kept stopping to futz around with measuring tape!
@DC311 your location function doesn’t work on the app
April 17, 2026 at 2:26 PM
@DC311 your location function doesn’t work on the app
Hi @cmcharlesallen.bsky.social and DC311, this trash truck ran a red light at 4th/M *as I was crossing*, then yelled "fuck you" twice at me as I pointed up at the red light signal that was VERY MUCH active. They even slowed down to yell at me - how kind!
July 10, 2026 at 2:51 AM
Hi @cmcharlesallen.bsky.social and DC311, this trash truck ran a red light at 4th/M *as I was crossing*, then yelled "fuck you" twice at me as I pointed up at the red light signal that was VERY MUCH active. They even slowed down to yell at me - how kind!
It’s a Sidewalk Palooza weekend!👟✨
Across DC, neighbors are walking, rolling, and auditing our sidewalks, identifying tripping hazards and pedestrian infrastructure issues, submitting 311s, and building more accessible public spaces.
Find an event near you: sidewalkpalooza.org
#SidewalkPalooza
Across DC, neighbors are walking, rolling, and auditing our sidewalks, identifying tripping hazards and pedestrian infrastructure issues, submitting 311s, and building more accessible public spaces.
Find an event near you: sidewalkpalooza.org
#SidewalkPalooza
March 20, 2026 at 5:48 PM
It’s a Sidewalk Palooza weekend!👟✨
Across DC, neighbors are walking, rolling, and auditing our sidewalks, identifying tripping hazards and pedestrian infrastructure issues, submitting 311s, and building more accessible public spaces.
Find an event near you: sidewalkpalooza.org
#SidewalkPalooza
Across DC, neighbors are walking, rolling, and auditing our sidewalks, identifying tripping hazards and pedestrian infrastructure issues, submitting 311s, and building more accessible public spaces.
Find an event near you: sidewalkpalooza.org
#SidewalkPalooza
DC311 app has been glitchy for me for a while, but now is completely broken as is the web interface. As a regular 311 user, there have to be 5+ requests I just gave up on submitting over the past couple of months. (I did persevere on scheduling yard waste pickup through the auto phone tree.)
DC's 311 app has been broken since May 1, which isn't acceptable for something residents rely on to report sidewalk issues, missed trash pickups, and broken streetlights. I got curious whether the outage actually showed up in the submission numbers. So I pulled the open data. 🧵
June 4, 2026 at 12:11 PM
DC311 app has been glitchy for me for a while, but now is completely broken as is the web interface. As a regular 311 user, there have to be 5+ requests I just gave up on submitting over the past couple of months. (I did persevere on scheduling yard waste pickup through the auto phone tree.)
Big thanks to @ddotdc.bsky.social and their bike team who are some of the fastest at completing 311 requests. They have moved a lot of curb stops that are knocked into the lane as proof paint is not protection! #BikeDC
January 29, 2025 at 5:39 PM
Big thanks to @ddotdc.bsky.social and their bike team who are some of the fastest at completing 311 requests. They have moved a lot of curb stops that are knocked into the lane as proof paint is not protection! #BikeDC
Please DDOT and DC311 get on here so I can rage skeet about how it’s been 6 years of me complaining and I still regularly almost get hit by cars who refuse to stop at the Texas Ave and C St crosswalk THAT IS RIGHT IN FRONT IF A SCHOOL!
DDOT hasn’t done a damn thing.
DDOT hasn’t done a damn thing.
July 14, 2023 at 9:03 PM
Please DDOT and DC311 get on here so I can rage skeet about how it’s been 6 years of me complaining and I still regularly almost get hit by cars who refuse to stop at the Texas Ave and C St crosswalk THAT IS RIGHT IN FRONT IF A SCHOOL!
DDOT hasn’t done a damn thing.
DDOT hasn’t done a damn thing.
DC 311 complaints about police parking illegally and driving recklessly typically disappear into a black hole. But apparently when you send a long email to the 3D Commander, @brianneknadeau.bsky.social, and ANC friends, someone actually takes a look at the backlog:
February 21, 2025 at 9:56 PM
DC 311 complaints about police parking illegally and driving recklessly typically disappear into a black hole. But apparently when you send a long email to the 3D Commander, @brianneknadeau.bsky.social, and ANC friends, someone actually takes a look at the backlog:
Anyone else having issues using the DC311 app? Trying to do the right thing and report a problem but the app ain’t working! Le sigh…
August 6, 2025 at 12:20 PM
Anyone else having issues using the DC311 app? Trying to do the right thing and report a problem but the app ain’t working! Le sigh…
Tomorrow: Help shape DC's next 311 App!
Join OUC & OCTO for our first community design session.
📅 Tue, July 14 | 6–8 PM
📍 Dept. of Buildings, 1100 4th St SW
Free & open to all. ASL/interpretation available on request.
Register: s.dc.gov/311-App-Sess...
@311DCgov
#DC311
Join OUC & OCTO for our first community design session.
📅 Tue, July 14 | 6–8 PM
📍 Dept. of Buildings, 1100 4th St SW
Free & open to all. ASL/interpretation available on request.
Register: s.dc.gov/311-App-Sess...
@311DCgov
#DC311
July 13, 2026 at 5:20 PM
Tomorrow: Help shape DC's next 311 App!
Join OUC & OCTO for our first community design session.
📅 Tue, July 14 | 6–8 PM
📍 Dept. of Buildings, 1100 4th St SW
Free & open to all. ASL/interpretation available on request.
Register: s.dc.gov/311-App-Sess...
@311DCgov
#DC311
Join OUC & OCTO for our first community design session.
📅 Tue, July 14 | 6–8 PM
📍 Dept. of Buildings, 1100 4th St SW
Free & open to all. ASL/interpretation available on request.
Register: s.dc.gov/311-App-Sess...
@311DCgov
#DC311
DC311 just forced me to log back on to Xitter to make a report because both the app and the browser submission were glitching and not letting me submit. DC's tech for basic public services remains notoriously bad and needs to be fixed. (Hopefully in a @janeese4dc.bsky.social administration?...)
December 29, 2025 at 2:39 PM
DC311 just forced me to log back on to Xitter to make a report because both the app and the browser submission were glitching and not letting me submit. DC's tech for basic public services remains notoriously bad and needs to be fixed. (Hopefully in a @janeese4dc.bsky.social administration?...)
You can check it out here! rats.districtjosh.com
Also, my neighbor Kyle made his own version that can be found here:
kfiducia.github.io/dc311-data/e... (2/4)
Also, my neighbor Kyle made his own version that can be found here:
kfiducia.github.io/dc311-data/e... (2/4)
DC Rat Tracker · rats.districtjosh.com
A mobile-friendly view of DC rodent 311 complaints and rodent-control activity, built on DC Open Data.
rats.districtjosh.com
July 11, 2026 at 4:02 PM
You can check it out here! rats.districtjosh.com
Also, my neighbor Kyle made his own version that can be found here:
kfiducia.github.io/dc311-data/e... (2/4)
Also, my neighbor Kyle made his own version that can be found here:
kfiducia.github.io/dc311-data/e... (2/4)
Hey DC — your 311 app is changing, and the District wants YOUR input.
Join a free Resident Engagement Session this summer and help co-design improvements to the District's 311 app.📱
4 sessions, all 4 quadrants.
Register: s.dc.gov/311-App-Sess...
Join a free Resident Engagement Session this summer and help co-design improvements to the District's 311 app.📱
4 sessions, all 4 quadrants.
Register: s.dc.gov/311-App-Sess...
July 10, 2026 at 6:26 PM
Hey DC — your 311 app is changing, and the District wants YOUR input.
Join a free Resident Engagement Session this summer and help co-design improvements to the District's 311 app.📱
4 sessions, all 4 quadrants.
Register: s.dc.gov/311-App-Sess...
Join a free Resident Engagement Session this summer and help co-design improvements to the District's 311 app.📱
4 sessions, all 4 quadrants.
Register: s.dc.gov/311-App-Sess...
DC311 and attendant services like DPW have really fallen apart. Getting a garbage mountain cleaned up (illegal dumping that the city never bothers to prevent, or investigating they need to stop asking about violators) takes weeks.
September 16, 2026 at 10:34 PM
DC311 and attendant services like DPW have really fallen apart. Getting a garbage mountain cleaned up (illegal dumping that the city never bothers to prevent, or investigating they need to stop asking about violators) takes weeks.
Our first 311 App session is done!
Residents & District leadership are teaming up to design real improvements for the next DC 311 App.
📢 Next up: Sat, July 18 | 11 AM–1 PM
📍 Barry Farm Rec Center
Free. Open to all. Register: s.dc.gov/311-App-Sessions
#DC311
Residents & District leadership are teaming up to design real improvements for the next DC 311 App.
📢 Next up: Sat, July 18 | 11 AM–1 PM
📍 Barry Farm Rec Center
Free. Open to all. Register: s.dc.gov/311-App-Sessions
#DC311
July 16, 2026 at 5:05 PM
Our first 311 App session is done!
Residents & District leadership are teaming up to design real improvements for the next DC 311 App.
📢 Next up: Sat, July 18 | 11 AM–1 PM
📍 Barry Farm Rec Center
Free. Open to all. Register: s.dc.gov/311-App-Sessions
#DC311
Residents & District leadership are teaming up to design real improvements for the next DC 311 App.
📢 Next up: Sat, July 18 | 11 AM–1 PM
📍 Barry Farm Rec Center
Free. Open to all. Register: s.dc.gov/311-App-Sessions
#DC311
DC's 311 app is getting a redesign — help shape it!
Ask questions & weigh in directly.
📅 Thu, Aug 20 | 1–2 PM
📍 Virtual
Free and open to everyone. Interpretation and ASL services available upon request.
Register: s.dc.gov/311-App-Sess...
#DC311
Ask questions & weigh in directly.
📅 Thu, Aug 20 | 1–2 PM
📍 Virtual
Free and open to everyone. Interpretation and ASL services available upon request.
Register: s.dc.gov/311-App-Sess...
#DC311
August 17, 2026 at 5:20 PM
DC's 311 app is getting a redesign — help shape it!
Ask questions & weigh in directly.
📅 Thu, Aug 20 | 1–2 PM
📍 Virtual
Free and open to everyone. Interpretation and ASL services available upon request.
Register: s.dc.gov/311-App-Sess...
#DC311
Ask questions & weigh in directly.
📅 Thu, Aug 20 | 1–2 PM
📍 Virtual
Free and open to everyone. Interpretation and ASL services available upon request.
Register: s.dc.gov/311-App-Sess...
#DC311
After 4 great in-person sessions, we're going virtual!
Join OUC & OCTO for a DC 311 Resident Engagement Session to help shape the next generation of the District's 311 app
🗓️ Thu, Aug 20 | 1–2 PM
📍 Virtual | Free & open to all
ASL & interpretation available
Register: s.dc.gov/311-App-Sessions
Join OUC & OCTO for a DC 311 Resident Engagement Session to help shape the next generation of the District's 311 app
🗓️ Thu, Aug 20 | 1–2 PM
📍 Virtual | Free & open to all
ASL & interpretation available
Register: s.dc.gov/311-App-Sessions
August 12, 2026 at 9:46 PM
After 4 great in-person sessions, we're going virtual!
Join OUC & OCTO for a DC 311 Resident Engagement Session to help shape the next generation of the District's 311 app
🗓️ Thu, Aug 20 | 1–2 PM
📍 Virtual | Free & open to all
ASL & interpretation available
Register: s.dc.gov/311-App-Sessions
Join OUC & OCTO for a DC 311 Resident Engagement Session to help shape the next generation of the District's 311 app
🗓️ Thu, Aug 20 | 1–2 PM
📍 Virtual | Free & open to all
ASL & interpretation available
Register: s.dc.gov/311-App-Sessions