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Dear backers, We want to express our sincere gratitude for your continued patience and support. We know the wait has been longer than expected, and we truly appreciate your understanding. We're working hard to ensure that you receive your high-quality RealFountain as soon as possible. **Shipping Update:** Due to recent changes in international trade regulations, we have encountered some delays in logistics and customs processing. We have been in communication with our logistics partners and have reached a preliminary solution. We believe this issue will be resolved soon, and our goal is to complete delivery of all orders to the United States and Europe by March. Orders to other regions are also being organized and shipped to local warehouses to ensure timely delivery. We would like to clarify that the Add-ons or extra gifts included in your perk will be shipped in a second package. **Important Usage and Safety Tips:** To ensure the safe operation of your RealFountain, please ensure that the power plug is fully inserted into the socket before turning on the fountain. If the plug is not correctly inserted, the power supply may be unstable, leading to overheating or potential damage to the device. **What's next?** We will continue to provide regular updates on the shipping progress, and your experience with the RealFountain means a lot to us. We would be deeply grateful if you could share your thoughts and feedback with us. Your valuable insights will help us improve our product and continue to serve you better. You can purchase the accessories through the following link: Consumable Kit: https://lalahome.com/products/realfountain-consumable-kit Replacement Filter Kit: https://lalahome.com/products/realfountain-replacement-filter-kit If you have any questions, please don’t hesitate to reach out to us at info@lalahome.com. Best regards, Lalahome Team