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Dallas Fire Chief Wallace reveals the urgent need for a third ambulance and long-term strategies as the department faces record call volumes and staff fatigue.

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Dallas fire chief says staffing and fleet strain driving plan for third ambulance and long-term options
Fire and EMS Chief Wallace told the Dallas City Council the department handled 5,616 calls in 2025, is operating at 71% unit‑hour utilization, and plans to rotate a third ambulance into service to reduce workload; councilors also discussed exploring consolidation with neighboring fire districts as a longer-term remedy.
citizenportal.ai
May 13, 2026 at 3:54 PM