#DigitalHousingConf I do hate that phrase #Channelshift so do most tenants, omnichannel got to be a more balanced way forward#ukhousing #socialhousing

tonysmiththathousingitguy.blogspot.com/2016/11/plan-9…

#DigitalHousingConf

In #socialhousing are we truly embracing paperless?#UKhousing

tonysmiththathousingitguy.blogspot.com/2016/12/destro…

#DigitalHousingConf

How should you tackle taking self-service digital?

Your supplier solutions, agile DIY or third party digital partners?

tonysmiththathousingitguy.blogspot.com/2017/10/thinki…

#DigitalHousingConf

It’s not just the IT, you can’t just build it & expect customers to come. Once you have them you have to retain the self-servers

tonysmiththathousingitguy.blogspot.com/2018/10/come-b…