I was supposed to be speaking on stage in Oregon today. Flight canceled. United Airlines & Navan booking agency each said the other was responsible for rescheduling me. Issues compounded. That happens to your customers when no one owns the problem.
Costs you repeat buyers!
R U #DoingCXRight?
Costs you repeat buyers!
R U #DoingCXRight?
September 25, 2026 at 12:33 AM
I was supposed to be speaking on stage in Oregon today. Flight canceled. United Airlines & Navan booking agency each said the other was responsible for rescheduling me. Issues compounded. That happens to your customers when no one owns the problem.
Costs you repeat buyers!
R U #DoingCXRight?
Costs you repeat buyers!
R U #DoingCXRight?
Doing CX Right® isn’t a guess—it’s a deliberate focus on what truly matters to your customers, with action that sets the gold standard.
💡 #ThisIsCX #DoingCXRight
💡 #ThisIsCX #DoingCXRight
January 26, 2025 at 10:01 PM
Doing CX Right® isn’t a guess—it’s a deliberate focus on what truly matters to your customers, with action that sets the gold standard.
💡 #ThisIsCX #DoingCXRight
💡 #ThisIsCX #DoingCXRight
What does it take to get skeptical B2B buyers to choose your company and become repeat customers? I’m talking about data-driven professionals and analytical thinkers.
The answer may surprise you.
Preview: youtube.com/shorts/pXvg-...
Full podcast: #DoingCXRight℠ Ep 205
bit.ly/DXR_AndyBert...
The answer may surprise you.
Preview: youtube.com/shorts/pXvg-...
Full podcast: #DoingCXRight℠ Ep 205
bit.ly/DXR_AndyBert...
How to get skeptical buyers to say yes and become loyal customers? The answer will surprise you!
YouTube video by Stacy Sherman - Doing Customer eXperience Right
youtube.com
March 17, 2026 at 9:26 PM
What does it take to get skeptical B2B buyers to choose your company and become repeat customers? I’m talking about data-driven professionals and analytical thinkers.
The answer may surprise you.
Preview: youtube.com/shorts/pXvg-...
Full podcast: #DoingCXRight℠ Ep 205
bit.ly/DXR_AndyBert...
The answer may surprise you.
Preview: youtube.com/shorts/pXvg-...
Full podcast: #DoingCXRight℠ Ep 205
bit.ly/DXR_AndyBert...
Empower your people to take care of the customer. When employees have the freedom to solve problems, customers feel it in positive ways. Listen to Doing CX Right® 200th podcast episode: a compilation of best leadership advice for lasting success.
zurl.co/LWsAv
#Doingcxright #leadershipadvice
zurl.co/LWsAv
#Doingcxright #leadershipadvice
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
What’s the best leadership advice you’ve ever received or given?For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of th...
www.youtube.com
December 3, 2025 at 6:00 PM
Empower your people to take care of the customer. When employees have the freedom to solve problems, customers feel it in positive ways. Listen to Doing CX Right® 200th podcast episode: a compilation of best leadership advice for lasting success.
zurl.co/LWsAv
#Doingcxright #leadershipadvice
zurl.co/LWsAv
#Doingcxright #leadershipadvice
2026 FIFA #WorldCup2026 is coming to NJ. The excitement is real. The experience begins way before fans arrive. Both businesses & visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #MetlifeStadium
#DoingCXRight #customerexperience #MetlifeStadium
June 3, 2026 at 10:37 PM
2026 FIFA #WorldCup2026 is coming to NJ. The excitement is real. The experience begins way before fans arrive. Both businesses & visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #MetlifeStadium
#DoingCXRight #customerexperience #MetlifeStadium
Your customers are on a journey.
From 👀 not knowing you exist...
To 🤔 being curious...
To 💳 deciding to buy (or walking away forever).
Smart businesses map this process.
Are you #DoingCXRight?
Need help? Let's talk.
Free template on my website bit.ly/3DFxQqU
From 👀 not knowing you exist...
To 🤔 being curious...
To 💳 deciding to buy (or walking away forever).
Smart businesses map this process.
Are you #DoingCXRight?
Need help? Let's talk.
Free template on my website bit.ly/3DFxQqU
March 13, 2025 at 3:58 PM
Your customers are on a journey.
From 👀 not knowing you exist...
To 🤔 being curious...
To 💳 deciding to buy (or walking away forever).
Smart businesses map this process.
Are you #DoingCXRight?
Need help? Let's talk.
Free template on my website bit.ly/3DFxQqU
From 👀 not knowing you exist...
To 🤔 being curious...
To 💳 deciding to buy (or walking away forever).
Smart businesses map this process.
Are you #DoingCXRight?
Need help? Let's talk.
Free template on my website bit.ly/3DFxQqU
Not every conversation requires multiple emails & a calendar invite. Radical idea: Pick up the phone.
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
May 23, 2025 at 12:34 AM
Not every conversation requires multiple emails & a calendar invite. Radical idea: Pick up the phone.
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
The energy from Customer Service Week is valuable, but it's temporary. Don't let it fade. Launch a feedback loop or CX task force. #DoingCXRight Tip: Share one initiative from this week that becomes a permanent part of your company's operations.#CultureChange #CustomerServiceWeek
October 10, 2025 at 7:00 PM
The energy from Customer Service Week is valuable, but it's temporary. Don't let it fade. Launch a feedback loop or CX task force. #DoingCXRight Tip: Share one initiative from this week that becomes a permanent part of your company's operations.#CultureChange #CustomerServiceWeek
You see Inc. article about AI-designed shoes? Reebok founder Joe Foster + Ben Weiss are revolutionizing footwear via AI + 3D printing.
This is what #DoingCXRight is about—innovating around what customers need vs. what’s convenient to offer.
Listen to 🎧 Doing CX Right Podcast launching 🚀2/24
This is what #DoingCXRight is about—innovating around what customers need vs. what’s convenient to offer.
Listen to 🎧 Doing CX Right Podcast launching 🚀2/24
February 23, 2025 at 4:04 PM
You see Inc. article about AI-designed shoes? Reebok founder Joe Foster + Ben Weiss are revolutionizing footwear via AI + 3D printing.
This is what #DoingCXRight is about—innovating around what customers need vs. what’s convenient to offer.
Listen to 🎧 Doing CX Right Podcast launching 🚀2/24
This is what #DoingCXRight is about—innovating around what customers need vs. what’s convenient to offer.
Listen to 🎧 Doing CX Right Podcast launching 🚀2/24
What doesn’t get measured doesn’t get prioritized. 🚨
I’ve been in the meetings. Presented the data. Watched teams nod along—then do nothing.
Not because they didn’t care but because CX isn't a goal. If not held accountable to metrics, customer pain points won't get fixed.
Are you #DoingCXRight®?
I’ve been in the meetings. Presented the data. Watched teams nod along—then do nothing.
Not because they didn’t care but because CX isn't a goal. If not held accountable to metrics, customer pain points won't get fixed.
Are you #DoingCXRight®?
February 7, 2025 at 9:16 PM
What doesn’t get measured doesn’t get prioritized. 🚨
I’ve been in the meetings. Presented the data. Watched teams nod along—then do nothing.
Not because they didn’t care but because CX isn't a goal. If not held accountable to metrics, customer pain points won't get fixed.
Are you #DoingCXRight®?
I’ve been in the meetings. Presented the data. Watched teams nod along—then do nothing.
Not because they didn’t care but because CX isn't a goal. If not held accountable to metrics, customer pain points won't get fixed.
Are you #DoingCXRight®?
I ran through Dulles, got on plane, then sat on the runway for 3 hrs before we deplaned.
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
May 9, 2025 at 6:46 PM
I ran through Dulles, got on plane, then sat on the runway for 3 hrs before we deplaned.
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
It’s Jan 1. Many people set goals for revenue, fitness & productivity. Here’s a different one: Be the person people remember for how you made them feel.
Today, pick 1 person & send: “I appreciate you for ___. It helped me because ___.”
Write from YOUR heart, not AI
#Doingcxright
Today, pick 1 person & send: “I appreciate you for ___. It helped me because ___.”
Write from YOUR heart, not AI
#Doingcxright
January 1, 2026 at 2:44 PM
It’s Jan 1. Many people set goals for revenue, fitness & productivity. Here’s a different one: Be the person people remember for how you made them feel.
Today, pick 1 person & send: “I appreciate you for ___. It helped me because ___.”
Write from YOUR heart, not AI
#Doingcxright
Today, pick 1 person & send: “I appreciate you for ___. It helped me because ___.”
Write from YOUR heart, not AI
#Doingcxright
Wait, what?! Are we calling customer service reps "Guides" now?
Saw this on a website. Made me stop & think:
What do you call customer support in Age of AI?
Do you
A. Love it-Sounds more human vs "Rep"
B. Not a fan-Trendy jargon disguising a bot
C. Don't care-Fix my problem fast
#DoingCXRight
Saw this on a website. Made me stop & think:
What do you call customer support in Age of AI?
Do you
A. Love it-Sounds more human vs "Rep"
B. Not a fan-Trendy jargon disguising a bot
C. Don't care-Fix my problem fast
#DoingCXRight
April 10, 2026 at 9:30 PM
Wait, what?! Are we calling customer service reps "Guides" now?
Saw this on a website. Made me stop & think:
What do you call customer support in Age of AI?
Do you
A. Love it-Sounds more human vs "Rep"
B. Not a fan-Trendy jargon disguising a bot
C. Don't care-Fix my problem fast
#DoingCXRight
Saw this on a website. Made me stop & think:
What do you call customer support in Age of AI?
Do you
A. Love it-Sounds more human vs "Rep"
B. Not a fan-Trendy jargon disguising a bot
C. Don't care-Fix my problem fast
#DoingCXRight
Imagine you’re shopping online. Website is easy to use. Check out is quick. Order arrives on time. Product works perfectly. Then… try to pay your bill. It’s unclear and confusing. Customer service is unreachable.
Immediately, the experience is ruined.
And then⤵️👂
Are you
#DoingCXRight!?
Immediately, the experience is ruined.
And then⤵️👂
Are you
#DoingCXRight!?
February 19, 2025 at 3:36 AM
Imagine you’re shopping online. Website is easy to use. Check out is quick. Order arrives on time. Product works perfectly. Then… try to pay your bill. It’s unclear and confusing. Customer service is unreachable.
Immediately, the experience is ruined.
And then⤵️👂
Are you
#DoingCXRight!?
Immediately, the experience is ruined.
And then⤵️👂
Are you
#DoingCXRight!?
What will customers & employees remember about you as 2024 ends?
It won’t be your title, salary, budget+.
They’ll hold onto
✅ How you made them feel valued
✅ Experiences that made a lasting impact
In 2025, be the one people think of—for the right reasons.
#DoingCXRight
It won’t be your title, salary, budget+.
They’ll hold onto
✅ How you made them feel valued
✅ Experiences that made a lasting impact
In 2025, be the one people think of—for the right reasons.
#DoingCXRight
December 18, 2024 at 10:22 PM
What will customers & employees remember about you as 2024 ends?
It won’t be your title, salary, budget+.
They’ll hold onto
✅ How you made them feel valued
✅ Experiences that made a lasting impact
In 2025, be the one people think of—for the right reasons.
#DoingCXRight
It won’t be your title, salary, budget+.
They’ll hold onto
✅ How you made them feel valued
✅ Experiences that made a lasting impact
In 2025, be the one people think of—for the right reasons.
#DoingCXRight
Can you imagine getting on the wrong plane due to a customer service failure? That happened to Craig Radford‼
Watch my full interview on Youtube & favorite podcast channels #DoingCXRight Ep 199, recorded LIVE at Customer Experience event
youtube.com/shorts/Oh79w...
Watch my full interview on Youtube & favorite podcast channels #DoingCXRight Ep 199, recorded LIVE at Customer Experience event
youtube.com/shorts/Oh79w...
Can you imagine getting on the wrong flight because of a customer service failure?
YouTube video by Stacy Sherman - Doing Customer eXperience Right
youtube.com
March 13, 2026 at 10:15 PM
Can you imagine getting on the wrong plane due to a customer service failure? That happened to Craig Radford‼
Watch my full interview on Youtube & favorite podcast channels #DoingCXRight Ep 199, recorded LIVE at Customer Experience event
youtube.com/shorts/Oh79w...
Watch my full interview on Youtube & favorite podcast channels #DoingCXRight Ep 199, recorded LIVE at Customer Experience event
youtube.com/shorts/Oh79w...
Is Customer Experience (CX) the new Marketing? What do you think? Here's what Nicole Donnelly and I have to say.
Listen & subscribe to #Doingcxright on your favorite podcast channels and Youtube.
#CustomerExperience #CustomerService #Marketing
doingcxright.com/2025/03/30/c...
Listen & subscribe to #Doingcxright on your favorite podcast channels and Youtube.
#CustomerExperience #CustomerService #Marketing
doingcxright.com/2025/03/30/c...
Customer Experience Vs. Marketing: Which One Truly Drives Growth? - Hosted By Stacy Sherman
Marketing & Customer Experience impact growth but which drives loyalty? Listen to experts discuss this topic and how to align both for success
doingcxright.com
April 3, 2025 at 12:11 PM
Is Customer Experience (CX) the new Marketing? What do you think? Here's what Nicole Donnelly and I have to say.
Listen & subscribe to #Doingcxright on your favorite podcast channels and Youtube.
#CustomerExperience #CustomerService #Marketing
doingcxright.com/2025/03/30/c...
Listen & subscribe to #Doingcxright on your favorite podcast channels and Youtube.
#CustomerExperience #CustomerService #Marketing
doingcxright.com/2025/03/30/c...
"If I help someone in the same field, I'm giving up my edge." I've heard this limiting belief often. Here's the truth: that mindset doesn’t protect your success—it limits your impact!
What do I mean? Listen👇
+learn more #Doingcxright #podcast 177 bit.ly/DXR_CXonRocks
youtube.com/shorts/3-0M2...
What do I mean? Listen👇
+learn more #Doingcxright #podcast 177 bit.ly/DXR_CXonRocks
youtube.com/shorts/3-0M2...
"If I help someone in the same field, I'm giving up my compeititve edge." True or False? #shorts
YouTube video by Doing Customer Experience Right with Stacy Sherman
youtube.com
June 11, 2025 at 7:43 PM
"If I help someone in the same field, I'm giving up my edge." I've heard this limiting belief often. Here's the truth: that mindset doesn’t protect your success—it limits your impact!
What do I mean? Listen👇
+learn more #Doingcxright #podcast 177 bit.ly/DXR_CXonRocks
youtube.com/shorts/3-0M2...
What do I mean? Listen👇
+learn more #Doingcxright #podcast 177 bit.ly/DXR_CXonRocks
youtube.com/shorts/3-0M2...
🚗2024 is in rearview. Lessons are your compass for 2025.
Disengaged teams, silos & missed CX chances held businesses back—but revealed growth opportunities.
Hear solutions #DoingCXRight #Podcast Ep 157
Invited 🤖🤖 #AI co-hosts—scary good execution.
Not replacing me 😉
bit.ly/DXR2024lessons
Disengaged teams, silos & missed CX chances held businesses back—but revealed growth opportunities.
Hear solutions #DoingCXRight #Podcast Ep 157
Invited 🤖🤖 #AI co-hosts—scary good execution.
Not replacing me 😉
bit.ly/DXR2024lessons
8 Customer Experience Lessons That Will Transform Your Business in 2025 - Stacy Sherman %
Struggling to retain customers? Discover 8 valuable customer experience lessons from 2024 to transform relationships & boost retention in 2025
bit.ly
January 7, 2025 at 3:16 PM
🚗2024 is in rearview. Lessons are your compass for 2025.
Disengaged teams, silos & missed CX chances held businesses back—but revealed growth opportunities.
Hear solutions #DoingCXRight #Podcast Ep 157
Invited 🤖🤖 #AI co-hosts—scary good execution.
Not replacing me 😉
bit.ly/DXR2024lessons
Disengaged teams, silos & missed CX chances held businesses back—but revealed growth opportunities.
Hear solutions #DoingCXRight #Podcast Ep 157
Invited 🤖🤖 #AI co-hosts—scary good execution.
Not replacing me 😉
bit.ly/DXR2024lessons
It’s Customer Service Week! A time to honor frontline teams, the face of your brand. For leaders, it’s also a chance to ask: “How can we make their jobs easier by improving CX?” #DoingCXRight Tip: Celebrate one employee who went above & beyond.
#CustomerServiceWeek #CX
zurl.co/EhuEh
#CustomerServiceWeek #CX
zurl.co/EhuEh
CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right
Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.
doingcxright.com
October 6, 2025 at 11:21 PM
It’s Customer Service Week! A time to honor frontline teams, the face of your brand. For leaders, it’s also a chance to ask: “How can we make their jobs easier by improving CX?” #DoingCXRight Tip: Celebrate one employee who went above & beyond.
#CustomerServiceWeek #CX
zurl.co/EhuEh
#CustomerServiceWeek #CX
zurl.co/EhuEh
This holiday season isn’t just a collection of dates on a calendar. It’s a time to celebrate diverse traditions, strengthen communities & create connections.
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
Customer Experience: A Unifying Force in the Season of Diverse Celebrations
Stacy Sherman shares reflections from CXPA members on how the values from the holiday season should guide CX efforts year-round.
bit.ly
December 13, 2024 at 12:26 AM
This holiday season isn’t just a collection of dates on a calendar. It’s a time to celebrate diverse traditions, strengthen communities & create connections.
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
60% of customers leave after one negative experience. 54% tell others. So, what are top-performing companies doing differently to retain customers & win new ones? I've got answers. Read my new 2026 "Distinctive Business Advantage" research. Get FREE report.
doingcxright.com/research/
#DoingCXRight
doingcxright.com/research/
#DoingCXRight
New Customer Experience Research by Stacy Sherman - Doing CX Right
60% of customers leave a brand after one negative interaction. See what top performers do to boost revenue & retention. Get free report
doingcxright.com
September 15, 2026 at 6:41 PM
60% of customers leave after one negative experience. 54% tell others. So, what are top-performing companies doing differently to retain customers & win new ones? I've got answers. Read my new 2026 "Distinctive Business Advantage" research. Get FREE report.
doingcxright.com/research/
#DoingCXRight
doingcxright.com/research/
#DoingCXRight
AI is everywhere, handling routine inquiries & automating tasks. Leaders overlook 1 simple truth: everyone has access to the same tools.
So what separates brands with loyal customers from those with an identical tech stack?
Hear answers on #DoingCXRight Podcast ep. 225
tinyurl.com/DXRNate
So what separates brands with loyal customers from those with an identical tech stack?
Hear answers on #DoingCXRight Podcast ep. 225
tinyurl.com/DXRNate
August 12, 2026 at 9:21 PM
AI is everywhere, handling routine inquiries & automating tasks. Leaders overlook 1 simple truth: everyone has access to the same tools.
So what separates brands with loyal customers from those with an identical tech stack?
Hear answers on #DoingCXRight Podcast ep. 225
tinyurl.com/DXRNate
So what separates brands with loyal customers from those with an identical tech stack?
Hear answers on #DoingCXRight Podcast ep. 225
tinyurl.com/DXRNate
Why are companies viewing customer service as an expense to cut? This is the WRONG approach. You can prove to your boss that it's a vital investment to get the budget you need
🎧Listen to #DoingCXRight℠ Podcast 218 w/ guest Lisa Oswald
doingcxright.com/how-to-prove...
Got questions? Contact me.
🎧Listen to #DoingCXRight℠ Podcast 218 w/ guest Lisa Oswald
doingcxright.com/how-to-prove...
Got questions? Contact me.
July 1, 2026 at 10:49 PM
Why are companies viewing customer service as an expense to cut? This is the WRONG approach. You can prove to your boss that it's a vital investment to get the budget you need
🎧Listen to #DoingCXRight℠ Podcast 218 w/ guest Lisa Oswald
doingcxright.com/how-to-prove...
Got questions? Contact me.
🎧Listen to #DoingCXRight℠ Podcast 218 w/ guest Lisa Oswald
doingcxright.com/how-to-prove...
Got questions? Contact me.
2026 FIFA #WorldCup2026 is coming to NJ. The excitement is real. The experience begins way before fans arrive.
Both businesses and visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #BiggestGameOnEarth
Both businesses and visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #BiggestGameOnEarth
June 3, 2026 at 10:35 PM
2026 FIFA #WorldCup2026 is coming to NJ. The excitement is real. The experience begins way before fans arrive.
Both businesses and visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #BiggestGameOnEarth
Both businesses and visitors shape the event and what will be remembered. Here’s what that means and how it applies to you👇
#DoingCXRight #customerexperience #BiggestGameOnEarth