Move through case resolution faster with descriptions auto-filled as you work. Walk into every quality review already scored against your framework in Dynamics 365 Customer Service. youtu.be/wGBHAclqhG8 #DynamicsAgent365 #dynamics365 #microsoftdynamics365 #dynamics365sales #microsoft #crm

Great meetings start before the meeting. The Sales Agent in Microsoft 365 proactively creates prep guidance for upcoming customer engagements, combining CRM and Work IQ intelligence. youtu.be/wGBHAclqhG8 #DynamicsAgent365 #dynamics365 #microsoftdynamics365 #dynamics365sales #microsoft #crm

Prompt Copilot Cowork once. It reasons across Sales and Service data, flags deals at risk, writes updates back to CRM, builds your QBR deck, & drafts the briefing email. Take a look. youtu.be/wGBHAclqhG8 #DynamicsAgent365 #dynamics365 #microsoftdynamics365 #dynamics365sales #microsoft #crm

Author custom Business Skills in Power Apps that wrap Dataverse data and business logic. Copilot Cowork uses a Business Skill to surface tailored contract pricing recommendations. youtu.be/wGBHAclqhG8 #DynamicsAgent365 #dynamics365 #microsoftdynamics365 #dynamics365sales #microsoft #crm

Hand the Sales Qualification Agent in Dynamics 365 a new lead.

It researches the company, cross-references your CRM, and returns a qualified summary with next steps.

Check it out. youtu.be/wGBHAclqhG8
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