Local service organizations collaborated in ways they had not previous to the pandemic. They pooled resources and shared information. #IHAHLC22
November 10, 2024 at 12:48 AM
Local service organizations collaborated in ways they had not previous to the pandemic. They pooled resources and shared information. #IHAHLC22
Huge thanks to @iha_the for hosting this conference and allowing participants to join virtually for free or by donation. Amazing for accessibility and engagement. #IHAHLC22 #IHAHLC2022
November 10, 2024 at 9:36 AM
Huge thanks to @iha_the for hosting this conference and allowing participants to join virtually for free or by donation. Amazing for accessibility and engagement. #IHAHLC22 #IHAHLC2022
Standardized prep instructions from a few thousand to ~300. Many of the differences in the older documents were minor wording differences. Standardized language will help streamline translation into different languages. #IHAHLC22
November 10, 2024 at 9:21 AM
Standardized prep instructions from a few thousand to ~300. Many of the differences in the older documents were minor wording differences. Standardized language will help streamline translation into different languages. #IHAHLC22
The myUHN Patient Portal allows patients to engage in their care and prepare for appointments. Some patients found and reported errors in their charts, and being able to correct those errors could improve their care and their patient experience. #IHAHLC22
November 10, 2024 at 9:06 AM
The myUHN Patient Portal allows patients to engage in their care and prepare for appointments. Some patients found and reported errors in their charts, and being able to correct those errors could improve their care and their patient experience. #IHAHLC22
Changed language RE readiness to learn:
•"eager" » "maintains active participation in learning"
•"acceptance" » "actively participates in learning"
•"nonacceptance" » "considering or preparing to learn"
•"refusing" » "not ready to learn"
New terms less stigmatizing. #IHAHLC22
•"eager" » "maintains active participation in learning"
•"acceptance" » "actively participates in learning"
•"nonacceptance" » "considering or preparing to learn"
•"refusing" » "not ready to learn"
New terms less stigmatizing. #IHAHLC22
November 10, 2024 at 8:43 AM
Changed language RE readiness to learn:
•"eager" » "maintains active participation in learning"
•"acceptance" » "actively participates in learning"
•"nonacceptance" » "considering or preparing to learn"
•"refusing" » "not ready to learn"
New terms less stigmatizing. #IHAHLC22
•"eager" » "maintains active participation in learning"
•"acceptance" » "actively participates in learning"
•"nonacceptance" » "considering or preparing to learn"
•"refusing" » "not ready to learn"
New terms less stigmatizing. #IHAHLC22
Education tab: one-stop shop. Providers have access to learning assessments, resources on specific topics, documentation of patient education, and library referrals. #IHAHLC22
November 10, 2024 at 8:36 AM
Education tab: one-stop shop. Providers have access to learning assessments, resources on specific topics, documentation of patient education, and library referrals. #IHAHLC22
Engaging with patients in their personal care & health decisions:
•patient portals
•patient learning & experience centres
•patient education & engagement
•interpretation & translation
#IHAHLC22
•patient portals
•patient learning & experience centres
•patient education & engagement
•interpretation & translation
#IHAHLC22
November 10, 2024 at 8:23 AM
Engaging with patients in their personal care & health decisions:
•patient portals
•patient learning & experience centres
•patient education & engagement
•interpretation & translation
#IHAHLC22
•patient portals
•patient learning & experience centres
•patient education & engagement
•interpretation & translation
#IHAHLC22
Now @FarrahSchwartz talking about the UHN's Epic implementation. Go-live is June 4. Primary value: Needs of the patient come first. #IHAHLC22
November 10, 2024 at 8:17 AM
Now @FarrahSchwartz talking about the UHN's Epic implementation. Go-live is June 4. Primary value: Needs of the patient come first. #IHAHLC22
Epic Systems has created a USM sig feature that automatically converts directions to UMS directions. Makes it easy for prescribers.
But having the technology is never enough. Most nurses and physicians aren't aware of UMS directions. #IHAHLC22
But having the technology is never enough. Most nurses and physicians aren't aware of UMS directions. #IHAHLC22
November 10, 2024 at 8:10 AM
Epic Systems has created a USM sig feature that automatically converts directions to UMS directions. Makes it easy for prescribers.
But having the technology is never enough. Most nurses and physicians aren't aware of UMS directions. #IHAHLC22
But having the technology is never enough. Most nurses and physicians aren't aware of UMS directions. #IHAHLC22
Universal Medication Schedule Directions:
•use "morning," "noon," "evening," and "bedtime"
•using numerals instead of spelled out numbers
#IHAHLC22
•use "morning," "noon," "evening," and "bedtime"
•using numerals instead of spelled out numbers
#IHAHLC22
November 10, 2024 at 8:03 AM
Universal Medication Schedule Directions:
•use "morning," "noon," "evening," and "bedtime"
•using numerals instead of spelled out numbers
#IHAHLC22
•use "morning," "noon," "evening," and "bedtime"
•using numerals instead of spelled out numbers
#IHAHLC22
Wisconsin Health Literacy develops community programs to help both specific populations and the general public. The medication labelling initiative is one such program. Makes it easier for patients to find and use medication labels. #IHAHLC22
November 10, 2024 at 7:44 AM
Wisconsin Health Literacy develops community programs to help both specific populations and the general public. The medication labelling initiative is one such program. Makes it easier for patients to find and use medication labels. #IHAHLC22
Next speaker: Bhumi Khambholja from Wisconsin Health Literacy talking about electronic prescribing changes to improve medication management. #IHAHLC22
November 10, 2024 at 7:38 AM
Next speaker: Bhumi Khambholja from Wisconsin Health Literacy talking about electronic prescribing changes to improve medication management. #IHAHLC22
Follow-up survey in 2019 to see if any interventions made a difference:
•patient handout use increased by 213% (both viewing and printing out)
•193% increase in video viewing
#IHAHLC22
•patient handout use increased by 213% (both viewing and printing out)
•193% increase in video viewing
#IHAHLC22
November 10, 2024 at 7:31 AM
Follow-up survey in 2019 to see if any interventions made a difference:
•patient handout use increased by 213% (both viewing and printing out)
•193% increase in video viewing
#IHAHLC22
•patient handout use increased by 213% (both viewing and printing out)
•193% increase in video viewing
#IHAHLC22
Strategies and objectives:
•educate both inpatient and ambulatory multidisciplinary staff (not just nurses)
•health system approach
•rounding on inpatient and outpatient units
•short videos to educate staff #IHAHLC22
•educate both inpatient and ambulatory multidisciplinary staff (not just nurses)
•health system approach
•rounding on inpatient and outpatient units
•short videos to educate staff #IHAHLC22
November 10, 2024 at 7:25 AM
Strategies and objectives:
•educate both inpatient and ambulatory multidisciplinary staff (not just nurses)
•health system approach
•rounding on inpatient and outpatient units
•short videos to educate staff #IHAHLC22
•educate both inpatient and ambulatory multidisciplinary staff (not just nurses)
•health system approach
•rounding on inpatient and outpatient units
•short videos to educate staff #IHAHLC22
Interventions were great, but no bedside clinicians knew about them!
So they developed an enterprise-wide patient education blitz. #IHAHLC22
So they developed an enterprise-wide patient education blitz. #IHAHLC22
November 10, 2024 at 7:18 AM
Interventions were great, but no bedside clinicians knew about them!
So they developed an enterprise-wide patient education blitz. #IHAHLC22
So they developed an enterprise-wide patient education blitz. #IHAHLC22
Developed ~130 new teaching plans
•worked with subject matter experts to develop materials
•harmonized the approach across the health system
•built guides for new nurses to make sure they know what the key points are in the material. #IHAHLC22
•worked with subject matter experts to develop materials
•harmonized the approach across the health system
•built guides for new nurses to make sure they know what the key points are in the material. #IHAHLC22
November 10, 2024 at 7:11 AM
Developed ~130 new teaching plans
•worked with subject matter experts to develop materials
•harmonized the approach across the health system
•built guides for new nurses to make sure they know what the key points are in the material. #IHAHLC22
•worked with subject matter experts to develop materials
•harmonized the approach across the health system
•built guides for new nurses to make sure they know what the key points are in the material. #IHAHLC22
Updated learning needs assessment:
•simplified process for clinicians to complete learning needs assessment
•document on primary learner
•identify preferred language
•identified preferred method of learning #IHAHLC22
•simplified process for clinicians to complete learning needs assessment
•document on primary learner
•identify preferred language
•identified preferred method of learning #IHAHLC22
November 10, 2024 at 7:05 AM
Updated learning needs assessment:
•simplified process for clinicians to complete learning needs assessment
•document on primary learner
•identify preferred language
•identified preferred method of learning #IHAHLC22
•simplified process for clinicians to complete learning needs assessment
•document on primary learner
•identify preferred language
•identified preferred method of learning #IHAHLC22
Also educated staff on how to change the language. With handouts, other languages now available with just a click of a button. #IHAHLC22
November 10, 2024 at 6:58 AM
Also educated staff on how to change the language. With handouts, other languages now available with just a click of a button. #IHAHLC22
Embedding education in EMR:
•built disease-specific teaching plans
•attach patient handouts and videos to teaching plans. Patients able to access handouts and videos through patient tables. #IHAHLC22
•built disease-specific teaching plans
•attach patient handouts and videos to teaching plans. Patients able to access handouts and videos through patient tables. #IHAHLC22
November 10, 2024 at 6:52 AM
Embedding education in EMR:
•built disease-specific teaching plans
•attach patient handouts and videos to teaching plans. Patients able to access handouts and videos through patient tables. #IHAHLC22
•built disease-specific teaching plans
•attach patient handouts and videos to teaching plans. Patients able to access handouts and videos through patient tables. #IHAHLC22
Interventions in response to survey:
•Embedded button in EMR to allow previewing of materials without leaving EMR
•Updated learning needs assessment in EMR to make it easier for staff to document
#IHAHLC22
•Embedded button in EMR to allow previewing of materials without leaving EMR
•Updated learning needs assessment in EMR to make it easier for staff to document
#IHAHLC22
November 10, 2024 at 6:45 AM
Interventions in response to survey:
•Embedded button in EMR to allow previewing of materials without leaving EMR
•Updated learning needs assessment in EMR to make it easier for staff to document
#IHAHLC22
•Embedded button in EMR to allow previewing of materials without leaving EMR
•Updated learning needs assessment in EMR to make it easier for staff to document
#IHAHLC22
Findings:
•Staff were not comfortable finding education in languages other than English
•Barriers to providing education: lack of knowledge on accessing materials; inability to preview content within the EMR workflow; burden with documentation #IHAHLC22
•Staff were not comfortable finding education in languages other than English
•Barriers to providing education: lack of knowledge on accessing materials; inability to preview content within the EMR workflow; burden with documentation #IHAHLC22
November 10, 2024 at 6:39 AM
Findings:
•Staff were not comfortable finding education in languages other than English
•Barriers to providing education: lack of knowledge on accessing materials; inability to preview content within the EMR workflow; burden with documentation #IHAHLC22
•Staff were not comfortable finding education in languages other than English
•Barriers to providing education: lack of knowledge on accessing materials; inability to preview content within the EMR workflow; burden with documentation #IHAHLC22