#ImplementationPhases
Connecticut Water Company is rolling out a cutting-edge customer-information system, but questions about costs, retirements, and reimbursements linger as they navigate this complex transition.

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#CT #CitizenPortal #BillingSystems #ImplementationPhases
Company outlines Oracle CIS rollout; staff seeks evidence on retirements and future reimbursements
Connecticut Water Company said its new Oracle billing/CIS platform will be implemented in phases (CWC and San Jose in phase 1) with other subsidiaries joining later; staff pressed for documentation on retirement of the old system, property-tax impacts and any written reimbursement commitments from future adopters.
citizenportal.ai
September 28, 2026 at 5:55 AM