NO. NO. They're doing Hamilton next! #leic220 #musicaltheatregeek

OMG. Les Miserables ("One Day More") & Wicked ("Wizard and I") up next. I am loving this; my boyfriend is asking when it's over... #leic220 #musicaltheatregeek

Whoa--just left my panel audience question chat--to find @DearEvanHansen stars singing You Will Be Found and I have goosebumps! #musicaltheatregeek #leic220

Panel's final thoughts re client service: "It's all about relationships."-Amanda Bruno "Pick up the phone and just ask how your clients are. It's not that complicated"--Jim Durham "This is an oppy to do things differently as lawyers-let's continue that" -- Paul Boken #leic220

Nice end discussion on #employeewellness initiatives to help folks through COVID. Peloton Club stood out to me as virtual fitness. #leic220

https://blogs.thomsonreuters.com/legal-uk/2020/10/07/a-new-report-transforming-womens-leadership-in-the-law-global-report-2020-how-to-improve-gender-diversity-at-senior-levels-within-law-firms/ #leic220 #DiversityandInclusion

Bruno mentions how #probono focused on #RacialJustice can a great way to spend more time with clients--and on issues that matter to them and to your attorneys. #leic220 #accesstojustice #RacialEquity

Shoutouts for @carenstacy and @DiversityLabCo's Mansfield Rule from all these panelists in helping drive more consideration by firms of diverse attorneys for hiring, lateral hiring, and promotions & more focus on building the pipeline, etc. #leic220 #DiversityandInclusion

Panelists are noting that #COVID has increased cross-border and cross-department collaboration, as physical proximity is no longer a factor & everyone is out of their comfort zone already. #leic220 #collaboration #clientservice

Bruno and Durham say COVID has forced BD depts to look more closely and thoughtfully at the value they might get out of various events (whether virtual, eventual live events, sponsorships, etc) and predict that will not end after #COVID ends. #leic220 #value #branding #impact

Oh-getting up to the part of the panel where I asked how the panelists' firms are prioritizing or decreasing marketing & BD budgets in light of #COVID and how it hurt some firms during the last recession. But they all gave some candid insights. #leic220 #disruption

Amanda Bruno just mentioned @MorganLewisLaw held a cooking class for clients and I know @HPIndia just did that internally as a team-building exercise. #leic220 #community #employeewellness

Amen! Lawyers need to collaborate more closely with their clients-developing and measuring JOINT success criteria metrics--and with their firm colleagues (pricing folks, business development, data analysts, KM folks, etc) #leic220 #collaboration

"Collaboration is always going to be the driver of success--whether it's with clients or with our internal teams"--Jim Durham, @ShipmanGoodwin chief client service officer. #leic220 #innovation

Talk about client-centered service--Boken discussed how @dykema created a Trusted Advisor app, directing clients to various advisors that could help them--even if that meant to other providers. #disruption #COVID #leic220

#LEIC220 So excited! My @LegalExecutives panel on adaptive client design/service has started! @MorganLewisLaw's Amanda Bruno, @ShipmanGoodwin's Jim Durham, and @Dykema's Paul Boken are starting off with how their firms adapted client service through COVID. #value #inhouse