“[The AI program] is supposed to optimize the perfect workload,” said Karolina Yermak, a Russian interpreter at LanguageLine. “But you get the workload of two instead of one, without enough time to even take a sip of water between calls.”
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI
Employees at LanguageLine Solutions say they are facing heavier workloads, erratic schedules, and burnout.
truthout.org
September 9, 2026 at 8:36 PM
“[The AI program] is supposed to optimize the perfect workload,” said Karolina Yermak, a Russian interpreter at LanguageLine. “But you get the workload of two instead of one, without enough time to even take a sip of water between calls.”
LanguageLine Solutions interpreters work every day serving hospitals, courtrooms, banks, and schools across the United States.
Stand with LanguageLine Solutions interpreters in demanding that Teleperformance and LanguageLine Solutions respect their right to unionize.
🔗 CWA.org/LLSPetition
Stand with LanguageLine Solutions interpreters in demanding that Teleperformance and LanguageLine Solutions respect their right to unionize.
🔗 CWA.org/LLSPetition
November 14, 2025 at 2:45 PM
LanguageLine Solutions interpreters work every day serving hospitals, courtrooms, banks, and schools across the United States.
Stand with LanguageLine Solutions interpreters in demanding that Teleperformance and LanguageLine Solutions respect their right to unionize.
🔗 CWA.org/LLSPetition
Stand with LanguageLine Solutions interpreters in demanding that Teleperformance and LanguageLine Solutions respect their right to unionize.
🔗 CWA.org/LLSPetition
Interpreters at LanguageLine Solutions unionize after NiCE, a new AI-powered scheduling software, caused pay to drop by up to 20%. Workers report fragmented schedules and mandatory involuntary time off as the algorithm prioritizes labor cost reduction over stable hourly work.
How algorithms wreaked havoc with these workers' schedules and cut their pay
Interpreter Yves Valerus speaks at a LanguageLine press conference in front of New York City Hall in April. LanguageLine interpreters have had their hours drastically cut after the company said it experienced fewer customer demand and started using new scheduling software. Some workers are trying to
www.npr.org
May 4, 2026 at 1:42 PM
Interpreters at LanguageLine Solutions unionize after NiCE, a new AI-powered scheduling software, caused pay to drop by up to 20%. Workers report fragmented schedules and mandatory involuntary time off as the algorithm prioritizes labor cost reduction over stable hourly work.
Today, we filed wage complaints against LanguageLine Solutions across California.
Workers at the company are organizing a union with CWA to address low wages and unsustainable working conditions, which also impact service quality for clients.
cwa-union.org/news/release...
Workers at the company are organizing a union with CWA to address low wages and unsustainable working conditions, which also impact service quality for clients.
cwa-union.org/news/release...
Wage Complaints Filed Against LanguageLine Solutions Across California
Today, CWA union requested investigations into violations of Los Angeles’s Living Wage Ordinance and San Francisco’s Minimum Compensation Ordinance by LanguageLine Solutions.
cwa-union.org
November 13, 2025 at 9:11 PM
Today, we filed wage complaints against LanguageLine Solutions across California.
Workers at the company are organizing a union with CWA to address low wages and unsustainable working conditions, which also impact service quality for clients.
cwa-union.org/news/release...
Workers at the company are organizing a union with CWA to address low wages and unsustainable working conditions, which also impact service quality for clients.
cwa-union.org/news/release...
LanguageLine Solutions (LLS) workers are fighting for respect, fair pay, and better treatment!
These workers do important interpretation work in places like courtrooms, with healthcare providers, and a lot more.
cwa-union.org/news/release...
These workers do important interpretation work in places like courtrooms, with healthcare providers, and a lot more.
cwa-union.org/news/release...
Interpreters Expose LanguageLine Solutions for Undermining Service Quality with Low Wages and Stressful Working Conditions
American workers with LanguageLine Solutions (LLS) are petitioning their employer to respect their employment contracts and pay interpreters for the number of hours they were contracted to work.
cwa-union.org
September 5, 2025 at 3:13 PM
LanguageLine Solutions (LLS) workers are fighting for respect, fair pay, and better treatment!
These workers do important interpretation work in places like courtrooms, with healthcare providers, and a lot more.
cwa-union.org/news/release...
These workers do important interpretation work in places like courtrooms, with healthcare providers, and a lot more.
cwa-union.org/news/release...
Today, we held a national day of action to call for accountability from @teleperformance-gp.bsky.social!
ASL and LanguageLine interpreters face unstable hours, insufficient training, and overwhelming workloads due to cost-cutting practices, degrading service quality, and worker well-being.
ASL and LanguageLine interpreters face unstable hours, insufficient training, and overwhelming workloads due to cost-cutting practices, degrading service quality, and worker well-being.
November 20, 2025 at 11:32 PM
Today, we held a national day of action to call for accountability from @teleperformance-gp.bsky.social!
ASL and LanguageLine interpreters face unstable hours, insufficient training, and overwhelming workloads due to cost-cutting practices, degrading service quality, and worker well-being.
ASL and LanguageLine interpreters face unstable hours, insufficient training, and overwhelming workloads due to cost-cutting practices, degrading service quality, and worker well-being.
TFW AI "workforce optimization" does the opposite of that (yet another case for unionization because a good CBA can establish guardrails to protect workers from exploitation).
AI Hasn’t Replaced These Interpreters — But It Has Degraded Their Working Conditions
Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
capitalandmain.com
September 7, 2026 at 6:37 PM
TFW AI "workforce optimization" does the opposite of that (yet another case for unionization because a good CBA can establish guardrails to protect workers from exploitation).
This week LanguageLine Solutions interpreters met with members of the US Congress and the US Congressional Labor Caucus to speak about working conditions at
@teleperformance-gp.bsky.social.
Workers deserve a union to win the better pay, benefits, and working conditions that we deserve.
@teleperformance-gp.bsky.social.
Workers deserve a union to win the better pay, benefits, and working conditions that we deserve.
ASL & spoken word interpreters perform essential services to connect our communities, and they deserve fair wages and working conditions.
We're proud to stand with the brave interpreters who are fighting to organize a union with @opeiu.org & @cwaunion.bsky.social ✊
#solidarityforever
We're proud to stand with the brave interpreters who are fighting to organize a union with @opeiu.org & @cwaunion.bsky.social ✊
#solidarityforever
January 15, 2026 at 9:45 PM
This week LanguageLine Solutions interpreters met with members of the US Congress and the US Congressional Labor Caucus to speak about working conditions at
@teleperformance-gp.bsky.social.
Workers deserve a union to win the better pay, benefits, and working conditions that we deserve.
@teleperformance-gp.bsky.social.
Workers deserve a union to win the better pay, benefits, and working conditions that we deserve.
1/ During a @laborcaucus meeting, I spoke with interpreters working under LanguageLine Solutions and ZP Better Together who shared troubling reports about working conditions.
February 27, 2026 at 4:13 PM
1/ During a @laborcaucus meeting, I spoke with interpreters working under LanguageLine Solutions and ZP Better Together who shared troubling reports about working conditions.
LanguageLine interpreters, and all workers, deserve respect, dignity, and holiday pay.
Thank you, @gallego.senate.gov, for standing up for workers.
newrepublic.com/article/2065...
Thank you, @gallego.senate.gov, for standing up for workers.
newrepublic.com/article/2065...
Ruben Gallego Wants You to Get Paid More for Working on Holidays
Federal law does not guarantee it. The Democratic senator from Arizona wants to change that.
newrepublic.com
February 18, 2026 at 2:22 PM
LanguageLine interpreters, and all workers, deserve respect, dignity, and holiday pay.
Thank you, @gallego.senate.gov, for standing up for workers.
newrepublic.com/article/2065...
Thank you, @gallego.senate.gov, for standing up for workers.
newrepublic.com/article/2065...
Have you tried this?👇 www.languageline.com/en-gb/
LanguageLine UK - Interpreting & Translation Services
LanguageLine is the global leader in interpretation, translation, and localisation services. Our translators are fluent in 290+ languages with 24-hour access.
www.languageline.com
September 27, 2025 at 11:27 AM
Have you tried this?👇 www.languageline.com/en-gb/
Over 70 members of Congress signed on to a letter to Teleperformance CEO Daniel Julien demanding the company respect LanguageLine workers' right to organize!
It is essential that interpreters, who give a voice to others everyday, have their own voices heard.
It is essential that interpreters, who give a voice to others everyday, have their own voices heard.
ASL & spoken word interpreters keep our communities connected every day and deserve fair wages and better working conditions.
That's why, with @repvalhoyle.bsky.social and over 70 House Democrats, we are calling on Teleperformance to respect interpreters' right to organize ✊
That's why, with @repvalhoyle.bsky.social and over 70 House Democrats, we are calling on Teleperformance to respect interpreters' right to organize ✊
February 26, 2026 at 8:09 PM
Over 70 members of Congress signed on to a letter to Teleperformance CEO Daniel Julien demanding the company respect LanguageLine workers' right to organize!
It is essential that interpreters, who give a voice to others everyday, have their own voices heard.
It is essential that interpreters, who give a voice to others everyday, have their own voices heard.
AI hasn’t replaced these interpreters— but it has degraded their working conditions Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
AI hasn’t replaced these interpreters— but it has degraded their working conditions
Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
www.dailykos.com
September 13, 2026 at 6:03 PM
AI hasn’t replaced these interpreters— but it has degraded their working conditions Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
"I encourage the CEO of LanguageLine Solutions to hear his workers’ demands and create better conditions for all interpreters.” - Council Member Alexa Avilés (@cmalexaaviles.bsky.social)
April 16, 2026 at 7:49 PM
"I encourage the CEO of LanguageLine Solutions to hear his workers’ demands and create better conditions for all interpreters.” - Council Member Alexa Avilés (@cmalexaaviles.bsky.social)
“No matter how hard you try to stay sharp, you lose it, because there is only so much you can take,” said Yermak about the pace of work needed to meet AI metrics set by LanguageLine. “By the end of the day, your brain is so fried that you make mistakes. The intensity leads to massive burnout.”
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI
Employees at LanguageLine Solutions say they are facing heavier workloads, erratic schedules, and burnout.
truthout.org
September 14, 2026 at 12:57 PM
“No matter how hard you try to stay sharp, you lose it, because there is only so much you can take,” said Yermak about the pace of work needed to meet AI metrics set by LanguageLine. “By the end of the day, your brain is so fried that you make mistakes. The intensity leads to massive burnout.”
Algorithms wreaked havoc with these workers' schedules and cut their pay.
LanguageLine workers deserve a union!
Read more:
www.npr.org/2026/05/03/n...
LanguageLine workers deserve a union!
Read more:
www.npr.org/2026/05/03/n...
How algorithms wreaked havoc with these workers' schedules and cut their pay
Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use software to slash labor costs and maximize productivity.
www.npr.org
May 19, 2026 at 1:53 PM
Algorithms wreaked havoc with these workers' schedules and cut their pay.
LanguageLine workers deserve a union!
Read more:
www.npr.org/2026/05/03/n...
LanguageLine workers deserve a union!
Read more:
www.npr.org/2026/05/03/n...
Interpreters perform a vital and tough job, helping people bridge language barriers during hospital visits, court proceedings and other important occasions.
At LanguageLine, algorithms are wreaking havoc with workers' schedules and cutting their pay.
www.npr.org/2026/05/03/n...
At LanguageLine, algorithms are wreaking havoc with workers' schedules and cutting their pay.
www.npr.org/2026/05/03/n...
How algorithms wreaked havoc with these workers' schedules and cut their pay
Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use software to slash labor costs and maximize productivity.
www.npr.org
May 4, 2026 at 2:45 PM
Interpreters perform a vital and tough job, helping people bridge language barriers during hospital visits, court proceedings and other important occasions.
At LanguageLine, algorithms are wreaking havoc with workers' schedules and cutting their pay.
www.npr.org/2026/05/03/n...
At LanguageLine, algorithms are wreaking havoc with workers' schedules and cutting their pay.
www.npr.org/2026/05/03/n...
We're escalating pressure on LanguageLine Solutions and its parent company, Teleperformance.
Interpreters are fighting back against low pay, high stress and deteriorating service conditions!
thechiefleader.com/stories/lang...
Interpreters are fighting back against low pay, high stress and deteriorating service conditions!
thechiefleader.com/stories/lang...
LanguageLine interpreters unionzation push backed by lawmakers - The Chief
When a patient walks into a New York City hospital and speaks no English, or when a resident calls 911 in a language other than their own, it falls to a LanguageLine Solutions interpreter to bridge th...
thechiefleader.com
April 21, 2026 at 3:38 PM
We're escalating pressure on LanguageLine Solutions and its parent company, Teleperformance.
Interpreters are fighting back against low pay, high stress and deteriorating service conditions!
thechiefleader.com/stories/lang...
Interpreters are fighting back against low pay, high stress and deteriorating service conditions!
thechiefleader.com/stories/lang...
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI truthout.org/articles/int...
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI
Employees at LanguageLine Solutions say they are facing heavier workloads, erratic schedules, and burnout.
truthout.org
September 10, 2026 at 5:34 AM
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI truthout.org/articles/int...
„[Das KI-Programm] soll die ideale Arbeitsbelastung optimieren“, sagte Karolina Yermak, eine russische Dolmetscherin bei LanguageLine. „Aber man bekommt die Arbeitsbelastung von zwei statt einer Person, ohne genug Zeit zu haben, zwischen den Anrufen auch nur einen Schluck Wasser zu trinken.“
“[The AI program] is supposed to optimize the perfect workload,” said Karolina Yermak, a Russian interpreter at LanguageLine. “But you get the workload of two instead of one, without enough time to even take a sip of water between calls.”
Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI
Employees at LanguageLine Solutions say they are facing heavier workloads, erratic schedules, and burnout.
truthout.org
September 9, 2026 at 8:40 PM
„[Das KI-Programm] soll die ideale Arbeitsbelastung optimieren“, sagte Karolina Yermak, eine russische Dolmetscherin bei LanguageLine. „Aber man bekommt die Arbeitsbelastung von zwei statt einer Person, ohne genug Zeit zu haben, zwischen den Anrufen auch nur einen Schluck Wasser zu trinken.“
AI hasn’t replaced these interpreters— but it has degraded their working conditions Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
AI hasn’t replaced these interpreters— but it has degraded their working conditions
Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
www.dailykos.com
September 13, 2026 at 6:02 PM
AI hasn’t replaced these interpreters— but it has degraded their working conditions Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
As interpreters continue to fight for a union at LanguageLine Solutions, New York City Council members and New York City Comptroller Mark Levine are calling on parent company Teleperformance to respect their workers’ right to form a union and improve working conditions!
April 16, 2026 at 7:49 PM
As interpreters continue to fight for a union at LanguageLine Solutions, New York City Council members and New York City Comptroller Mark Levine are calling on parent company Teleperformance to respect their workers’ right to form a union and improve working conditions!
Interpreters are often listed among the workers at the highest risk of replacement by AI. But interviews with a half dozen LanguageLine employees reveal a different phenomenon: AI is not so much eliminating as eroding the quality of their work. capitalandmain.com/ai-hasnt-rep...
AI Hasn’t Replaced These Interpreters — But It Has Degraded Their Working Conditions
Employees at LanguageLine Solutions report heavier workloads, erratic schedules and burnout since the $1.1 billion company shifted to AI-powered workforce software.
capitalandmain.com
September 8, 2026 at 4:54 PM
Interpreters are often listed among the workers at the highest risk of replacement by AI. But interviews with a half dozen LanguageLine employees reveal a different phenomenon: AI is not so much eliminating as eroding the quality of their work. capitalandmain.com/ai-hasnt-rep...
idk sometimes u get someone on LanguageLine and ur like..... huh
August 31, 2026 at 2:40 AM
idk sometimes u get someone on LanguageLine and ur like..... huh