While driving his route, MCTS Driver Jasper G. saw something surprising: A young child was waiting alone at a bus stop at 35th & Capitol Drive, one of the most dangerous intersections in Milwaukee. Another story of #MCTSExcellence!
June 9, 2025 at 1:46 PM
While driving his route, MCTS Driver Jasper G. saw something surprising: A young child was waiting alone at a bus stop at 35th & Capitol Drive, one of the most dangerous intersections in Milwaukee. Another story of #MCTSExcellence!
Another example of #MCTSExcellence! 🚌🙌
Shout-out to the driver of @ridemcts.bsky.social bus 6203 for catching me on the other side of the light when the timing was just off to make it across the street for my transfer.❤️
August 21, 2025 at 4:02 PM
Another example of #MCTSExcellence! 🚌🙌
MCTS driver Steven was on his route when a message from dispatch popped up on his screen to keep an eye out for a critically missing boy. Turns out, that boy was on his bus! Steven called dispatch so they could notify MPD & get the boy home safely. Thanks, Steven! #MCTSExcellence
January 23, 2025 at 4:45 PM
MCTS driver Steven was on his route when a message from dispatch popped up on his screen to keep an eye out for a critically missing boy. Turns out, that boy was on his bus! Steven called dispatch so they could notify MPD & get the boy home safely. Thanks, Steven! #MCTSExcellence
When an 11-year-old didn’t know how to get home, MCTS Operator Keyon F. went out of his way to make sure he arrived safely. True #MCTSExcellence!
April 8, 2026 at 2:02 PM
When an 11-year-old didn’t know how to get home, MCTS Operator Keyon F. went out of his way to make sure he arrived safely. True #MCTSExcellence!
While driving her route, MCTS Driver La'trell Y. saw something concerning: A little boy was standing alone at a Milwaukee bus stop. Another story of #MCTSExcellence!
August 27, 2025 at 1:35 PM
While driving her route, MCTS Driver La'trell Y. saw something concerning: A little boy was standing alone at a Milwaukee bus stop. Another story of #MCTSExcellence!
When MCTS Operator Juan J. noticed two little girls alone on his route, he had a gut feeling that they were lost and immediately called dispatch. Because of Juan’s quick reaction, the girls were able to get help finding their way home.
Thank you, Juan!
#MCTSExcellence
Thank you, Juan!
#MCTSExcellence
September 25, 2026 at 2:38 PM
When MCTS Operator Juan J. noticed two little girls alone on his route, he had a gut feeling that they were lost and immediately called dispatch. Because of Juan’s quick reaction, the girls were able to get help finding their way home.
Thank you, Juan!
#MCTSExcellence
Thank you, Juan!
#MCTSExcellence
While driving his route, MCTS Operator Latroy D. noticed a visually impaired passenger who became confused trying to cross the street. Without hesitation, Latroy got off the bus, guided the passenger safely across, and made sure they were okay. Everyday heroism looks like this! #MCTSExcellence
February 23, 2026 at 6:47 PM
While driving his route, MCTS Operator Latroy D. noticed a visually impaired passenger who became confused trying to cross the street. Without hesitation, Latroy got off the bus, guided the passenger safely across, and made sure they were okay. Everyday heroism looks like this! #MCTSExcellence
While driving her route just after midnight along Capitol Drive, one of Milwaukee's most dangerous streets, MCTS Driver Raquel saw something shocking: A little boy in barely any clothes.
Another story of #MCTSExcellence!
Another story of #MCTSExcellence!
July 29, 2025 at 3:13 PM
While driving her route just after midnight along Capitol Drive, one of Milwaukee's most dangerous streets, MCTS Driver Raquel saw something shocking: A little boy in barely any clothes.
Another story of #MCTSExcellence!
Another story of #MCTSExcellence!
Talk about being in the right place at the right time! When a critically missing girl boarded MCTS Driver Johnny R.'s bus, he didn't hesitate — his quick thinking got her the help she needed.
Another story of #MCTSExcellence!
Another story of #MCTSExcellence!
September 17, 2025 at 3:07 PM
Talk about being in the right place at the right time! When a critically missing girl boarded MCTS Driver Johnny R.'s bus, he didn't hesitate — his quick thinking got her the help she needed.
Another story of #MCTSExcellence!
Another story of #MCTSExcellence!
While on her route, Shenika M. spotted a man with a cane who had fallen in the street. Without hesitation, she stopped, helped him onto the bus, and ensured he was safe. Passengers witnessed #MCTSExcellence in action...care and quick thinking making all the difference!
January 28, 2026 at 3:14 PM
While on her route, Shenika M. spotted a man with a cane who had fallen in the street. Without hesitation, she stopped, helped him onto the bus, and ensured he was safe. Passengers witnessed #MCTSExcellence in action...care and quick thinking making all the difference!
When MCTS driver Roberta O. saw a military veteran on her Route 18 bus in medical distress, she didn’t hesitate. She called it in to Dispatch, stayed calm, and made sure the man got the care he needed. This is what #MCTSExcellence looks like!
October 7, 2025 at 6:25 PM
When MCTS driver Roberta O. saw a military veteran on her Route 18 bus in medical distress, she didn’t hesitate. She called it in to Dispatch, stayed calm, and made sure the man got the care he needed. This is what #MCTSExcellence looks like!
One night after his shift, MCTS Driver Ellis S. saw a car had broken down at a busy intersection. Ellis stopped, helped to move the car to safety at a nearby gas station, and even helped jump start it! Thanks, Ellis, for helping a fellow neighbor in need. #MCTSExcellence
July 17, 2025 at 3:23 PM
One night after his shift, MCTS Driver Ellis S. saw a car had broken down at a busy intersection. Ellis stopped, helped to move the car to safety at a nearby gas station, and even helped jump start it! Thanks, Ellis, for helping a fellow neighbor in need. #MCTSExcellence
When a passenger ran onboard trying to escape a domestic violence situation, MCTS Operator Howard R. Jr. acted immediately, contacting dispatch and keeping the woman safe until help arrived.
Moments like this remind us transit is more than transportation. It’s community. #MCTSExcellence
Moments like this remind us transit is more than transportation. It’s community. #MCTSExcellence
March 9, 2026 at 1:26 PM
When a passenger ran onboard trying to escape a domestic violence situation, MCTS Operator Howard R. Jr. acted immediately, contacting dispatch and keeping the woman safe until help arrived.
Moments like this remind us transit is more than transportation. It’s community. #MCTSExcellence
Moments like this remind us transit is more than transportation. It’s community. #MCTSExcellence
Two teens were struck by a vehicle.
MCTS Operator Harold B. didn't hesitate. He ran to help, provided aid and stayed until emergency crews arrived. His actions helped save their lives.
Because of him, two families got a different outcome that day.
#MCTSExcellence
MCTS Operator Harold B. didn't hesitate. He ran to help, provided aid and stayed until emergency crews arrived. His actions helped save their lives.
Because of him, two families got a different outcome that day.
#MCTSExcellence
April 10, 2026 at 2:14 PM
Two teens were struck by a vehicle.
MCTS Operator Harold B. didn't hesitate. He ran to help, provided aid and stayed until emergency crews arrived. His actions helped save their lives.
Because of him, two families got a different outcome that day.
#MCTSExcellence
MCTS Operator Harold B. didn't hesitate. He ran to help, provided aid and stayed until emergency crews arrived. His actions helped save their lives.
Because of him, two families got a different outcome that day.
#MCTSExcellence
On a regular day driving Route 35, MCTS Operator Shalandria K. saw something no one wants to see: a hit-and-run. Instead of looking away, she acted FAST, alerting dispatch so a child could get the medical care they needed. That’s #MCTSExcellence in action!
February 11, 2026 at 3:40 PM
On a regular day driving Route 35, MCTS Operator Shalandria K. saw something no one wants to see: a hit-and-run. Instead of looking away, she acted FAST, alerting dispatch so a child could get the medical care they needed. That’s #MCTSExcellence in action!
While out driving the Route 21, MCTS driver Therman C. learned an individual was stranded on a mobility device on a busy street corner. After finishing his last trip, Therman went out of his way to make sure the person made it to their destination safely. #MCTSExcellence
January 17, 2025 at 4:26 PM
While out driving the Route 21, MCTS driver Therman C. learned an individual was stranded on a mobility device on a busy street corner. After finishing his last trip, Therman went out of his way to make sure the person made it to their destination safely. #MCTSExcellence
Love this! Another example of #MCTSExcellence. Thank you for sharing!
July 16, 2026 at 2:53 PM
Love this! Another example of #MCTSExcellence. Thank you for sharing!
While driving the CONNECT 1, MCTS Operator Alfonso noticed a person who is blind needed help crossing the street to board another bus. He safely guided the rider & made sure they were settled before returning to service.
Thanks for going above & beyond, Alfonso!
#MCTSExcellence
Thanks for going above & beyond, Alfonso!
#MCTSExcellence
June 15, 2026 at 4:14 PM
While driving the CONNECT 1, MCTS Operator Alfonso noticed a person who is blind needed help crossing the street to board another bus. He safely guided the rider & made sure they were settled before returning to service.
Thanks for going above & beyond, Alfonso!
#MCTSExcellence
Thanks for going above & beyond, Alfonso!
#MCTSExcellence
When MCTS Operator Therman C. saw an individual using a mobility device get stuck in a pothole while crossing the street, he didn't hesitate. After notifying Dispatch, Therman safely helped the person out of the pothole so they could continue to their destination. #MCTSExcellence
June 22, 2026 at 4:47 PM
When MCTS Operator Therman C. saw an individual using a mobility device get stuck in a pothole while crossing the street, he didn't hesitate. After notifying Dispatch, Therman safely helped the person out of the pothole so they could continue to their destination. #MCTSExcellence
On Route 15, MCTS Operator David noticed a car stranded on the street and he jumped into action to push the car into the nearby gas station. David's willingness to help a driver in need also meant that the street stayed safe for other drivers.
Thank you, David!
#MCTSExcellence
Thank you, David!
#MCTSExcellence
August 25, 2026 at 9:24 PM
On Route 15, MCTS Operator David noticed a car stranded on the street and he jumped into action to push the car into the nearby gas station. David's willingness to help a driver in need also meant that the street stayed safe for other drivers.
Thank you, David!
#MCTSExcellence
Thank you, David!
#MCTSExcellence
A minor boarded the bus with a printed address, a few bags, and no way to call for help.
MCTS Operator Leroy C. noticed something was wrong. He trusted his instincts, checked on the situation & ensured the girl was reunited with her family. #MCTSExcellence
MCTS Operator Leroy C. noticed something was wrong. He trusted his instincts, checked on the situation & ensured the girl was reunited with her family. #MCTSExcellence
April 16, 2026 at 6:10 PM
A minor boarded the bus with a printed address, a few bags, and no way to call for help.
MCTS Operator Leroy C. noticed something was wrong. He trusted his instincts, checked on the situation & ensured the girl was reunited with her family. #MCTSExcellence
MCTS Operator Leroy C. noticed something was wrong. He trusted his instincts, checked on the situation & ensured the girl was reunited with her family. #MCTSExcellence
This is the sixteenth child MCTS drivers have helped in recent years. #MCTSExcellence (4/4)
November 22, 2024 at 7:37 PM
This is the sixteenth child MCTS drivers have helped in recent years. #MCTSExcellence (4/4)
On Route 30, MCTS Operator Stacy H. met a young passenger who said he was running away from home.
Stacy contacted Dispatch & stayed with him, offering calm reassurance in a difficult moment.
Her care helped ensure he was safely guided back home.
Thanks, Stacy! #MCTSExcellence
Stacy contacted Dispatch & stayed with him, offering calm reassurance in a difficult moment.
Her care helped ensure he was safely guided back home.
Thanks, Stacy! #MCTSExcellence
May 29, 2026 at 2:34 PM
On Route 30, MCTS Operator Stacy H. met a young passenger who said he was running away from home.
Stacy contacted Dispatch & stayed with him, offering calm reassurance in a difficult moment.
Her care helped ensure he was safely guided back home.
Thanks, Stacy! #MCTSExcellence
Stacy contacted Dispatch & stayed with him, offering calm reassurance in a difficult moment.
Her care helped ensure he was safely guided back home.
Thanks, Stacy! #MCTSExcellence