We are delighted to be participating in such high quality member support training with colleagues from across the UK at Association of School and College Leaders headquarters in Leicester. #ASCL #SLS...

CalPERS trustee Yvonne Walker told retirees the move from OptumRx to CVS Caremark affected about 580,000 members, acknowledged rollout problems including higher co-pays and new prior-authorization rules, and promised staff follow-up and a direct contact for urgent cases.

Health First Colorado staff told the committee their member‑facing conversational assistant has handled about 10,000 questions with roughly 72% satisfaction and 89% stated accuracy, but emphasized it is informational only and refers uncertain cases to staff; members asked about hallucinations and PHI protections.

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After 16 years, RPLS.com is becoming member-supported — with everything older than 90 days staying public and free. I wrote up the full story (what's changing, what isn't, and why) over on t...

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Commission members confirm November 5 meeting and September 30 training for newcomers.

CalPERS Customer Experience leadership said the retirement system shortened hour-long lunches to 30–45 minutes and staggered start and end times so staff can cover morning demand from retirees and midday demand from active members.

CalSTRS told trustees Benefit Connect processed more than 600,000 payments and $1.8 billion in December, but call volume rose 71% and handle time 47%, producing long waits and member frustration; staff said vendor Sagitec and internal teams are prioritizing fixes and recruiting to reduce backlogs.

Retirees told CalPERS at a Jan. 31 town hall that a January switch from Optum to SilverScript (CVS) left prescriptions missing, prior authorizations lost and customer service unresponsive. Yvonne Walker said CalPERS will route cases to its health team and that staff are working to resolve glitches.

CalPERS members will automatically transfer pharmacy benefits to CVS Caremark effective January 1.

CVS will honor prior authorizations and allow 90-day prescriptions at local pharmacies for members.

CVS Caremark will provide pharmacy benefits for Medicare plans, ensuring smooth member transitions.

CVS outlines new pharmacy coverage details and transition support for Anthem members.

HSS and Blue Shield detail metrics showing effective member support and successful transitions.