De-escalation starts with validation.
Label their emotion.
“Sounds like you’re frustrated.”
Tension drops. Doors open.
#ConflictResolution #TacticalEmpathy #NCTSA

Never argue. Mirror.
Repeat the last 1-3 words they said.
It buys time, builds trust, and exposes truth.
#NegotiationTips #PsychologicalTactics #NCTSA

He came in hot, arms crossed, ready for war.

We didn’t match the energy, we flipped it.

We labeled: “Sounds like you’ve been carrying this awhile.”

He dropped shoulders and exhaled;

“Yeah… I’m just tired of no one listening.”

Boom.

Tactical empathy defuses tension.

#NCTSA #NegotiationTactics

2/4
Our experts covered a range of topics, including:
▪️ State leaders from Indiana, California & Arkansas on early literacy screening
▪️ Links between accountability design & school improvement
▪️ AI in assessment—from item-difficulty prediction to generative AI in item development

Every “no” hides a “yes” behind it.
“No” is not rejection—it’s protection.
Use "it seems like" to uncover true motives.
"It seems like there is something else in your mind"
#NegotiationStrategy #CrisisIntel #NCTSA

The most dangerous person in the room is the one who listens.
Why? Because they’re gathering leverage.
#StrategicListening #PowerMoves #NCTSA

"Les 12 Coups de Midi" fêtent l'été dans une Summer Party le 3 juillet sur TF1, les invités
#Les12CoupsDeMidi #Les12Coups #Divertissement #Inedit #Invites #Peoples #TF1
zurl.co/nctSA