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SPSSAU

@spssau.bsky.social

How to perform Net Promoter Score Analysis？ #NetPromoterScore #NPSAnalysis#CustomerLoyalty #CustomerSatisfaction#NPSSurvey #PromotersPassivesDetractors#CustomerExperience#CXMetrics
youtu.be/NmNTLJkNGIY?...

How to perform Net Promoter Score Analysis？#NetPromoterScore#NPSAnalysis#CustomerLoyalty

YouTube video by spssau

youtu.be

February 10, 2025 at 5:37 AM

Joe Taylor Jr.

@joetaylorjr.com

One surprising finding from CX research: small businesses that try to compete with big companies on technology usually lose, but those that use technology to enhance their human advantage, they win big.

Read more 👉 https:// lttr.ai/Amyho

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

January 6, 2026 at 2:03 PM

Kevin Harrington

@kevinharrington.com

Learn about B2B customer retention strategies for SMEs. Discover how a 5% retention increase can boost profits 25-95% with practical implementation tactics. #accountmanagement #B2Bmarketing #B2Bsales #NetPromoterScore #SMEstrategy >>>

B2B Customer Retention Strategies for SMEs

Learn about B2B customer retention strategies for SMEs. Discover how a 5% retention increase can boost profits 25-95% with practical implementation tactics.

buff.ly

November 19, 2025 at 7:23 AM

Joe Taylor Jr.

@joetaylorjr.com

When a small business makes a mistake, customers are more likely to give them another chance.

Read more 👉 https:// lttr.ai/As90V

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

July 10, 2026 at 1:15 AM

The Nordic Ticker - Paywall-free Headlines

@nordic.skyen.live

🇩🇰 Norlys kunder er stadig utilfredse efter året med dårlig service

#NordicNews #Nyheder #Norlys #NetPromoterScore #Televirksomhed #DKMedier

Det var højt prioriteret hos telegigant - men kunder er stadig utilfredse

Norlys' televirksomhed lovede at gøre det bedre efter en storm af utilfredse kunder i 2024. Men i 2025 gik det stadig dårligt. Det fremgår af årsrapporten, der blev offentliggjort torsdag. Koncernen ender på minus seks på den såkaldte Net Promoter Score, der angiver i hvor høj grad kunder vil anbefale Norlys ti...

www.tv2ostjylland.dk

July 3, 2026 at 9:08 AM

Vishal Rastogi

@vishalkrastogi.bsky.social

NPS is a temperature check, not a fixed score. Great brands turn Detractors into Promoters. Your most vocal critics can become your strongest Promoters because they are often the most passionate customers.

medium.com/@vishalkrast...

#PrimaryResearch #NetPromoterScore #CustomerExperience

Relational NPS: Transforming feedback into customer delight

Discover how NPS fosters significant CX enhancements.

medium.com

December 19, 2025 at 11:15 AM

Joe Taylor Jr.

@joetaylorjr.com

The Cost of Poor CX: Why Businesses Must Rethink Customer Journeys to Survive 2025

Read more 👉 https:// lttr.ai/Ap2a5

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

April 7, 2026 at 1:03 PM

Joe Taylor Jr.

@joetaylorjr.com

From punk rock accounting to handwritten thank-you notes, discover how lean teams are outpacing giants by delivering faster, simpler, and more human experiences.

Read more 👉 https:// lttr.ai/AjldG

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

October 8, 2025 at 2:06 PM

Joe Taylor Jr.

@joetaylorjr.com

Small businesses can outmaneuver larger competitors because they're closer to their customers.

Read more 👉 https:// lttr.ai/Ahb4l

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

September 12, 2025 at 2:05 PM

Joe Taylor Jr.

@joetaylorjr.com

Small businesses can outmaneuver larger competitors because they're closer to their customers.

Read more 👉 https:// lttr.ai/Ahb4l

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience

Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

lttr.ai

August 9, 2025 at 3:22 AM

ITLN Live

@itln.bsky.social

The partnership will leverage ClickPost's advanced analytics dashboard to monitor and optimize key metrics including Return to Origin (RTO) rates, Delivery Turn-Around Time (TAT), Non-Delivery Reports (NDR), and customer returns.

#Berrylush #ClickPost #ecommerce #NetPromoterScore #ReturntoOrigin

Berrylush partners with ClickPost to drive customer retention to 35%

The partnership will leverage ClickPost's advanced analytics dashboard to monitor and optimize key metrics including Return to Origin (RTO) rates, Delivery Turn-Around Time (TAT), Non-Delivery Reports...

www.itln.in

November 29, 2024 at 5:10 AM

Peter Fader

@faderp.bsky.social

It's a privilege to listen to @rgmarkey talk about the origins (and applications) of #NetPromoterScore and other aspects of loyalty: http://letstalkloyalty.com/ episode 42. (And you can hear my thoughts about similar topics on episode 40).

Let's Talk Loyalty

The Let’s Talk Loyalty podcast is the no. 1 resource for ...

letstalkloyalty.com

November 22, 2024 at 4:46 PM