Food-service director reported early revenue declines and operational problems after a quick switch to a cashless system; board members weighed audit-risk reduction against potential burdens on families and asked administration to study impacts for 30 days before a formal vote.

Amid ongoing supply-chain disruption, the most important responsibility of leadership is helping teams stay focused on delivering today while preparing for what’s ahead. In article three of my Leaders...

Learn why operational redesign is crucial for leveraging AI tools in mid-market companies to boost efficiency and integration.