The Department of Social Services is set to revolutionize assistance with EVA, a cutting-edge AI system that promises to streamline phone inquiries and interviews, saving time and resources for both staff and clients.
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#AlbanyCounty #NY #CitizenPortal #PublicServiceAutomation
Click to read more!
#AlbanyCounty #NY #CitizenPortal #PublicServiceAutomation
DSS proposes EVA AI system to automate phone help, staff support and remote interviews
The Department of Social Services outlined plans to implement EVA, an AI system by TIBCO, describing four modules (phone, companion, rights-and-responsibilities recording, and TA interview) and preliminary cost estimates of about $135,000 and $114,000 for different components.
citizenportal.ai
August 29, 2026 at 12:47 PM
The Department of Social Services is set to revolutionize assistance with EVA, a cutting-edge AI system that promises to streamline phone inquiries and interviews, saving time and resources for both staff and clients.
Click to read more!
#AlbanyCounty #NY #CitizenPortal #PublicServiceAutomation
Click to read more!
#AlbanyCounty #NY #CitizenPortal #PublicServiceAutomation