Members and GAO told the committee that training remains uneven, that sites reported referrals routed into an "unknown queue," and that user satisfaction targets have not been met. VA said it is expanding learning labs, super-user networks and an AI chatbot to address gaps.

Option C of the DDDI RFP will fund one statewide coordinating entity (up to $1,000,000) to manage referrals, a public-facing legal services intake system, provider communications, reporting tools and quality assurance across participating providers.

Find out how Ricoh Canada is modernizing referral management with technology that improves intake and data visibility for healthcare.

Understand the need for modern solutions in managing healthcare fax referrals to enhance patient outcomes and reduce delays.