RingCX now puts AI agents in the same live supervisor view, quality rubric and staffing forecast as human agents. Continue reading...

Brings live supervision, quality scoring, journey analytics, and staffing forecasts so contact centers can manage AI and human agents together RingCX now available for mobile and in Microsoft Teams RingCentral, Inc., a global leader in AI-powered customer engagement, announced new AI capabilities for RingCXⓇ that give contact centers one place to supervise, measure, and plan […]

Reported Wednesday, Oct 28 - 8:14am EDT (TheFly subscription required to read more.)

RingCX now puts AI agents in the same live supervisor view, quality rubric and staffing forecast as human agents. Continue reading...

Axios reported on 22 October that large US banks are finding third-party AI agents working inside their customers' online accounts. In one case an agent phoned a bank to file a complaint without first checking with the account holder. In the UK, the Financial Ombudsman Service is phoning more consumers because AI-written complaints are slowing its cases. The Financial Times report was picked up by trade press on 27 October.

One of only two providers to score best for revenue growth among CCaaS platform users Earns highest overall score in WEM report RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that its flagship CCaaS product, RingCX™, has earned Metrigy’s 2026 MetriStar Top Provider Award across two recent reports: MetriStar Top Provider Award for […]

RingCentral, Inc. , a global leader in AI-powered business communications, and AT&T unveiled new additions to the AT&T Office@Hand portfolio. Introducing Office@Hand Contact Center, powered by RingCX™, RingCentral’s omnichannel AI-first contact center platform. Additionally, Office@Hand RingSense, powered by RingCentral, a conversational intelligence solution, is now available to customers. This solution analyzes what customers are calling about and revolutionizes AI-based […]

The contact center vendor expands AIR Pro with autonomous agents, intelligent handoffs and workflow automation aimed at end-to-end resolution. Continue reading...

RingCentral, Inc. , a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact center

RingCX customers can now leverage CommunityWFM’s range of AI-powered workforce management tools

Learn how RingCentral’s acquisition of CommunityWFM enhances RingCX with AI-driven workforce management, forecasting, and agent empowerment.

The contact center vendor expands AIR Pro with autonomous agents, intelligent handoffs and workflow automation aimed at end-to-end resolution. Continue reading...

RingCentral (NYSE: RNG) was named Metrigy’s 2026 MetriStar Top Provider for both AI-powered CCaaS and Workforce Engagement Management (WEM). Based on ratings from 1,437 global CX leaders, RingCX earned top scores for revenue growth, reliability, analytics, and overall customer sentiment.RingCentral is the only vendor to lead both Metrigy reports and was one of six CCaaS top-tier providers; only three firms earned Top Provider recognition in WEM.

RingCentral (NYSE: RNG) launched RingWEM, an AI-powered Workforce Engagement Management suite that extends its cloud contact center RingCX by integrating AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording.RingWEM builds on RingCentral’s recent acquisition of CommunityWFM, is available standalone or with new RingCX tiers (Standard, Professional, Elite), is in controlled availability, and expects general availability in early 2026. Customer-reported metrics include 43% reduction in after-call work and up to 20% more calls handled per agent.

RingCentral (NYSE: RNG) reported strong Q1 2025 financial results, with total revenue reaching $612 million, up 5% year-over-year. The company achieved GAAP operating income of $10 million and non-GAAP operating income of $133 million (21.8% of revenue). Key highlights include surpassing $2.5 billion in ARR and reaching over 1,000 paying customers for both RingCX and AI Receptionist (AIR) products. Free cash flow was $130 million, representing 21.3% of revenue. The company reduced debt by $166 million while continuing share buybacks. For full-year 2025, RingCentral projects subscription revenue growth of 5-7%, total revenue growth of 4-6%, and free cash flow of approximately $500-510 million. The company's AI-powered solutions, including RingSense, AI Assistant, and AI Quality Management, are showing strong adoption and market potential.

RingCentral, Inc., a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to deliver a unified and streamlined experience for agents by integrating RingCentral’ s...

RingCentral's AI Receptionist gains 200+ customers while RingCX reaches 700+ adoptions. New AI analytics and agent assistance tools promise enhanced customer experience optimization.

The contact center vendor expands AIR Pro with autonomous agents, intelligent handoffs and workflow automation aimed at end-to-end resolution. Continue reading...

✓ VIDEO RingCentral RingCX | Effortless customer experiences with AI TV commercial 2025 • RingCX by RingCentral | Effortless customer experiences with AI Create e...

Learn how to choose the right outbound dialer for your contact center. Explore five dialer types in RingCX for your campaign needs.