Where's the worst handoff in your service?

#ServiceDesign #ServiceBlueprint

Tre modelli per il service design:

1. Stakeholder model
2. Service blueprint model
3. Customer Experience model

A cosa ci servono e perché!!

#servicedesign #designbreakfast #stakeholder #serviceblueprint #customerexperience

vm.tiktok.com/ZGe9jNvSd/

Workshop di Business Design on-going: due giorni di intense attività con il team di Industry Innovation Strategic Center di @RINA1861 #MaddalenaGarrone, #EdoardoFerrante ed #IvanTesfai

#designbreakfast #workshop #businessdesign #serviceblueprint
vm.tiktok.com/ZGeebAmLo/