thanks for hosting @smallbizlady, great discussion! i'll try to make it from the beginning next time #smallbizchat
November 6, 2024 at 3:09 PM
thanks for hosting @smallbizlady, great discussion! i'll try to make it from the beginning next time #smallbizchat
I used to HATE chatbots—until I built one that’s actually helpful 😉 AI-powered bots can handle FAQs, book appts & answer DMs 24/7. This article kinda changed my mind: https://buff.ly/3AjMWAT
What’s your take on chatbots? Love or hate? #AIChatbots #SmallBizChat
What’s your take on chatbots? Love or hate? #AIChatbots #SmallBizChat
How AI Transforms Customer Relationship Tech for Small Businesses
Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource gap.
buff.ly
February 16, 2025 at 5:43 PM
I used to HATE chatbots—until I built one that’s actually helpful 😉 AI-powered bots can handle FAQs, book appts & answer DMs 24/7. This article kinda changed my mind: https://buff.ly/3AjMWAT
What’s your take on chatbots? Love or hate? #AIChatbots #SmallBizChat
What’s your take on chatbots? Love or hate? #AIChatbots #SmallBizChat
November 22, 2024 at 3:33 PM
A12b: using the 3 top tools we mentioned: analytics + chat + retargeting #smallbizchat
November 14, 2024 at 9:25 AM
A12b: using the 3 top tools we mentioned: analytics + chat + retargeting #smallbizchat
A12a: #1 mistake: focussing on the 2% that are already sold! remember to also focus on the 98% of the lost sales #smallbizchat
November 14, 2024 at 9:25 AM
A12a: #1 mistake: focussing on the 2% that are already sold! remember to also focus on the 98% of the lost sales #smallbizchat
A11c: #3 Try Retargeting (Google AdWords, TellApart, Lexity) #smallbizchat
November 14, 2024 at 9:25 AM
A11c: #3 Try Retargeting (Google AdWords, TellApart, Lexity) #smallbizchat
A11a: #1 Get Analytics (Google, KISSMetrics, Lexity). #2 Get Chat (Olark, Zopim, Quick Chat) #smallbizchat
November 14, 2024 at 9:25 AM
A11a: #1 Get Analytics (Google, KISSMetrics, Lexity). #2 Get Chat (Olark, Zopim, Quick Chat) #smallbizchat
A10g: You can also use 3rd party companies like TellApart, Fetchback or of course Lexity #smallbizchat
November 14, 2024 at 9:25 AM
A10g: You can also use 3rd party companies like TellApart, Fetchback or of course Lexity #smallbizchat
A10f: you'll need to build banner ads though, and use google adwords to set up retargeting. #smallbizchat
November 14, 2024 at 9:25 AM
A10f: you'll need to build banner ads though, and use google adwords to set up retargeting. #smallbizchat
A10d: retargeting works by showing ads to the 98% of customers that left your site without buying #smallbizchat
November 14, 2024 at 9:25 AM
A10d: retargeting works by showing ads to the 98% of customers that left your site without buying #smallbizchat
A10b: how many times do you buy the *first* time you go to a website? rarely. so, very important to get these 98% back! #smallbizchat
November 14, 2024 at 9:25 AM
A10b: how many times do you buy the *first* time you go to a website? rarely. so, very important to get these 98% back! #smallbizchat
A10a: sure. remember 98% of people that came to your site didn't buy. think back to when you're buying yourself: #smallbizchat
November 14, 2024 at 9:25 AM
A10a: sure. remember 98% of people that came to your site didn't buy. think back to when you're buying yourself: #smallbizchat
A9f: sometimes, people just need a nudge :-) #smallbizchat
November 14, 2024 at 9:25 AM
A9f: sometimes, people just need a nudge :-) #smallbizchat
A9e: finally, you can pop-up coupons for customers that are on the brink of buying, but not to everyone! #smallbizchat
November 14, 2024 at 9:25 AM
A9e: finally, you can pop-up coupons for customers that are on the brink of buying, but not to everyone! #smallbizchat
A9d: customers currently on your website and reach out to them to convert them. liveperson does this, as does lexity #smallbizchat
November 14, 2024 at 9:24 AM
A9d: customers currently on your website and reach out to them to convert them. liveperson does this, as does lexity #smallbizchat
A9c: a newer trend is *proactive* chat, available with high-end chat tools if you can afford it where you can see... #smallbizchat
November 14, 2024 at 9:24 AM
A9c: a newer trend is *proactive* chat, available with high-end chat tools if you can afford it where you can see... #smallbizchat
a9b: good tools for reactive chat are olark and zopim. they show up as a little 'tab' at the bottom of the page #smallbizchat
November 14, 2024 at 9:24 AM
a9b: good tools for reactive chat are olark and zopim. they show up as a little 'tab' at the bottom of the page #smallbizchat
A9a - there's two types of chat - proactive & reactive. reactive is where you're waiting for customers to chat to you #smallbizchat
November 14, 2024 at 9:24 AM
A9a - there's two types of chat - proactive & reactive. reactive is where you're waiting for customers to chat to you #smallbizchat
A8c:but stay away from email lists you can buy; they're usually spammy and you don't want that reputation #smallbizchat
November 14, 2024 at 9:24 AM
A8c:but stay away from email lists you can buy; they're usually spammy and you don't want that reputation #smallbizchat
A8b: send at least one email every couple of months to buyers - offer them discounts! #smallbizchat
November 14, 2024 at 9:24 AM
A8b: send at least one email every couple of months to buyers - offer them discounts! #smallbizchat
A8a: first of all, add a 'subscribe now' link to your website to capture those email addresses - these are people who love you #smallbizchat
November 14, 2024 at 9:24 AM
A8a: first of all, add a 'subscribe now' link to your website to capture those email addresses - these are people who love you #smallbizchat
A7e: and of course, let's not forget email. it's still more effective than facebook and twitter - so don't forget it! #smallbizchat
November 14, 2024 at 9:24 AM
A7e: and of course, let's not forget email. it's still more effective than facebook and twitter - so don't forget it! #smallbizchat
A7d: and go, 'hey! maybe i should go back to that website!'. perfect for you :-) #smallbizchat
November 14, 2024 at 9:24 AM
A7d: and go, 'hey! maybe i should go back to that website!'. perfect for you :-) #smallbizchat
A7c: basically, customers who come to your site but leave without buying see *your* ads everywhere they're browswing #smallbizchat
November 14, 2024 at 9:24 AM
A7c: basically, customers who come to your site but leave without buying see *your* ads everywhere they're browswing #smallbizchat
A7b: you can do these yourself, too. You can do it right from Google Adwords, but others (like Lexity) can help, too #smallbizchat
November 14, 2024 at 9:24 AM
A7b: you can do these yourself, too. You can do it right from Google Adwords, but others (like Lexity) can help, too #smallbizchat