Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Irish AI start-up Solidroad has raised $6.5m in a seed funding round, bringing the two-year-old start-up’s total raise to $8m.

Solidroad lands $25M to bring AI to customer support interactions - SiliconANGLE

The company, which will receive $500,000 investment as part of programme, raised $1.2m earlier this year from a number of well-known Irish angel investors

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Y Combinator-backed Irish start-up Solidroad has announced a $25m Series A round led by UK investment firm Hedosophia. The dually-based company in Dublin and San Francisco said it is hiring.

Discover how Solidroad and Unwrap are revolutionizing customer support training by merging AI insights with targeted agent training solutions.

Solidroad has been designated as an OpenAI Select Partner, enhancing its AI platform to improve customer interactions across various industries.

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Solidroad is part of the winter 2025 cohort at Y Combinator, a Silicon Valley start-up accelerator. Read more: Dublin-founded Y Combinator start-up Solidroad picks up $6.5m

Paul Gillin / SiliconANGLE: Solidroad, which uses AI to evaluate customer interactions with human and AI agents to find risk, skill gaps, and more, raised a $25M Series A led by Hedosophia  —  Solidroad Inc., a startup that develops software for use in training and coaching customer service agents, today said it has raised $25 million in an early-stage funding.

Working hard to create something insanely great is a really fun thing to do. It...

Increase CSAT without increasing cost with the AI QA & training platform that reviews 100% of your customer conversations. Generate individualized training simulations for human reps and refinement recommendations for AI agents.

Hiring has already begun and will continue ‘over the coming months’, founder Mark Hughes tells SiliconRepublic.com. Read more: Solidroad raises $25m as demand for QA product sparks fresh hiring

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that automatically trains customer service representatives and improves AI agents.

Solidroad, founded by Intercom alumni, raises $25M from Hedosophia to apply AI quality assurance to 100% of customer support interactions for clients including Ryanair and Crypto.com.

Solidroad lands $25M to bring AI to customer support interactions - SiliconANGLE