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Spokane's new AI virtual assistant, Morgan, is revolutionizing emergency response by processing 7,000 calls in its first week—cutting down human handling hours dramatically!

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#SpokaneSpokaneCounty #WA #CitizenPortal #SpokanePSAP #AIInnovation #CivicTransparency #PublicSafety
Spokane's PSAP launches 'Morgan' AI to handle non‑emergency and 311 calls; first‑week metrics promising
The city's AI virtual assistant Morgan went live Oct. 27 and processed roughly 7,000 calls in its first week across PSAP and 311 lines, matching 83% of calls to intents and routing 73% without fallback; staff say Morgan reduces human handling and will expand to fire dispatch by April 1.
citizenportal.ai
November 7, 2026 at 1:28 PM
citizenptnewswa.bsky.social
Spokane's PSAP project is set to revolutionize emergency services, with non-emergency calls starting in October 2026 and 9-1-1 operations by January 2028!

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#SpokaneSpokaneCounty #WA #CitizenPortal #EmergencyResponse #PublicSafety #CommunitySupport #SpokanePSAP
City outlines PSAP rollout timeline: crime‑check Oct. 2026, fire dispatch Jan. 1, 2027, 9‑1‑1 in 2028
PSAP lead Steven Williams told the committee the consolidated dispatch project will take over nonemergency calls in Oct. 2026, begin dispatching Spokane Fire on Jan. 1, 2027 and target answering 9‑1‑1 calls by Jan. 1, 2028; phone‑system vendor support and facility refurbishments are underway.
citizenportal.ai
May 6, 2026 at 1:55 PM