Stayntouch has successfully concluded a comprehensive PMS migration for Imperial London Hotels, enhancing efficiency and guest experience across seven properties.

With Stayntouch PMS and Kiosk, PUBLIC Hotel streamlines check-in and check-out, enhances staff efficiency, and delivers a 1-minute kiosk-based check-in for guests. BETHESDA, Md., July 9, 2024 /PRNewswire/ — Stayntouch, a global leader in cloud-based hotel…

Bethesda, Md. – Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, partners with Ian Schrager’s tech-forward PUBLIC Hotel in Lower Manhattan, known for its upscale, tech-savvy approach to…

Stayntouch

The company contracted with Stayntouch to provide the new system

The NYU SPS Tisch Center's latest report reveals key insights on hotel technology investment, highlighting trends towards specialized systems and integrating strategies.

Giri Hotels has partnered with Stayntouch to implement a powerful cloud PMS, enhancing efficiency and boosting service quality for 12 properties across the Northeast.

Stayntouch, a leader in cloud-based hotel systems, achieved a 146% increase in customers in 2024 and aims for further expansion in 2025.

"The hotel industry spends enormous energy optimising digital distribution. Brand.com conversion rates, metasearch bids, OTA commission negotiations, channel manager configurations. Meanwhile, forty percent of incoming phone calls go unanswered. Recent data from StayNTouch puts the figure even higher: up to 62 percent at properties without dedicated reservations staff. Every missed call is a potential direct booking handed to an OTA. A guest ready to book calls the hotel, gets voicemail, and opens Booking.com instead. The commission that could have been margin becomes cost. This has been true for decades, but hotels accepted it as unavoidable—staffing a reservations line around the clock costs more than the bookings it captures. Large language models have changed that calculation. From cost centre to conversion engine Hospitality AI investment grew from $15.69 billion in 2024 to $20.47 billion in 2025, a 30.5 percent compound annual growth rate. More than seventy percent of hotel executives now prioritise AI spending, with voice technology leading their investment lists. The reason is distribution economics: previous voice systems could answer FAQs but couldn't complete bookings. LLM-powered systems handle the full reservation flow. Cloudbeds launched Engage with sub-100-millisecond response times and direct PMS integration for real-time availability and booking confirmation. Canary deploys in under thirty minutes, supports automatic translation across more than a hundred languages, and connects to CRS and payment systems. PolyAI handles 70 to 90 percent of calls without human intervention. These systems don't just answer phones—they close bookings."

Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels  Hospitality Net

Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels  Hospitality Net

Stayntouch, Skipper partner  Hotel Management

Stayntouch, Skipper partner  Hotel Management