Twyla Shannahan, an Alberta widow, is demanding accountability and a policy review after Air Canada misplaced her late husband’s cremated remains during a flight from Edmonton to St. John’s, Newfoundland. The incident occurred when the airline required her to place the ashes in a checked bag despite her efforts to carry them on board as per regulations. Upon arrival, Shannahan discovered her bag was missing, and the remains were temporarily lost before being recovered. She criticized Air Canada for treating the ashes as mere luggage and called for systemic changes to prevent similar tragedies. The Canadian Air Transport Security Authority (CATSA) stated that while cremated remains are generally allowed in carry-on bags, dense materials may trigger security alerts requiring checked transport. Shannahan, who successfully scattered her husband’s ashes in the ocean, remains dissatisfied with the airline’s response and seeks meaningful compensation and policy reforms to protect grieving families from such mishaps.