✨ New in Big Data & Society ✨

“Algorithmic inequality by design: Human resistance and its limits in chatbot-based customer service” by @Guoning Zhao.

🔓: journals.sagepub.com/doi/10.1177/...

#chatbot #criticalalgorithmstudies #algorithmicresistance

#criticalalgorithmstudies #datastudies #sociology #digitalsociology