Firms don’t just differ in how efficiently they produce goods or services. They also differ in how many customers they can reach. That simple reminder is at the heart of new research by Mahmood Haddar...

The committee approved a three‑year contract (with extensions) with GovPilot for permit and code‑enforcement software—year‑one cost $305,320 and roughly $212,000 annually thereafter—promising a mobile‑friendly system with AI components and consolidated workflows that will replace two existing platforms.

Town staff told council they will migrate Cary's legacy billing systems to Oracle Customer Cloud Service and launch a modern customer portal aimed at improved accessibility, leak alerts, language options and tighter integration with financials; staff expect to return with implementation details and security briefings.

The government will approve customer access on a case-by-case basis.

Austin Energy presented a six‑phase redesign of its customer design and construction process, an online portal for tracking, expanded service dispatch hours and metrics showing shorter intake and design times; staff said average across jobs is now about 12 weeks and meter installs average 1–3 days once assigned.

Water & Sewer Commissioner William Hail presented a $21,897,293 FY27 recommended budget driven by sewer-assessment increases and contractual salary changes; the department proposed a billing-analyst position, described cost pressures (fuel, electricity, GLSD assessments) and urged customers to sign up for the department’s customer portal for account access and leak alerts.

SUN calls for improved equity measures in Maryland's virtual power plant pilot programs.

The populace of Omuthiya Town and nearby villages will no longer have to travel long distances to access MTC services. This comes when the country’s premier digital driver, MTC, on Friday (18th July 2025) opened its new and first Mobile Home in Omuthiya, bringing the company’s countrywide footprint of Mobile