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EFTA00473799 | EFTA00473803 • Refund requests due to strikes while traveling in Europe must be received within thirty (30) days of your return from Europe for paper tickets/reservations. • E-tickets (Print at the Station) o Tickets already printed at the station must follow the same procedure as mentioned above for paper products. o If the ticket has not been printed at the station, requests for reimbursement due to strikes must be emailed to CustomerRelations*raileurope.com BEFORE the train departure date. • E-tickets (Print at Home) - Requests for reimbursement due to strikes must be emailed to CustomerRelations@raileurope.com BEFORE the train departure date. Applying for Reimbursement in the case of loss or theft under the Rail Protection Plan TM • Travelers' product(s) must have been lost or stolen while traveling in Europe. • Travelers will either be refunded the value of the unused portion of the lost or stolen paper product(s) or the cost of a replacement product(s), whichever is less. • Product holders must file a police report within twenty-four (24) hours of the incident. • Travelers must purchase a replacement product(s) in order to continue with his/her travel plans. • Within thirty (30) days upon return to North America, product holders must submit a statement to RENA including the police report, replacement product(s) purchased abroad, airline tickets from North America to Europe and return, and a brief explanation of the situation. If you fail to include any of these items, your claim cannot be processed. • RPP is not applicable for product(s) lost or stolen BEFORE departing North America. • E-tickets (Print at Home) - Loss or theft coverage does not apply to travelers with Print at Home e-tickets. More details for submitting a request : • All requests involving paper tickets/rail passes/reservations/city passes/tours must be submitted in writing to Rail Europe North America Inc Customer Relations Department 1350 E. Touhy Ave. Suite 200E Des Plaines, IL, 60018 • The RPP request must be accompanied by the appropriate documentation listed in the sections above. • It is recommended that product(s) being returned for a claim under this program be sent by a traceable mail service. RENA will not be responsible for documents not received. • This plan is administered by RENA and can be revised or terminated at our sole discretion at any time with or without notice. In the case that Rail Protection Plan is terminated, only paper tickets/rail passes/reservations/city passes/tours issued BEFORE the date of termination will be covered. Description of Rail Protection Plan TM : • Rail Protection Plan Tµ is non-refundable and non-exchangeable. • If you make any claim knowing it to be false or fraudulent in any respect, no benefit shall exist for such claim and your benefits may be canceled. Each claimant agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in case of fraud, intentional concealment, or misrepresentation of material fact. Exclusions : This program does not apply to any loss caused by : (a) Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers. (b) Product(s) not in clients' actual possession at the time of loss. (c) Acts of god, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power. (d) Any dishonest, fraudulent or criminal act by the holder of tickets/ rail passes/reservations/city passes/tours. (e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice. (f) No change to this program will be valid unless authorized solely by RENA. (g) No legal action can be brought against RENA to recover until sixty (60) days after we receive the completed EFTA00473803
May 1, 2026 at 11:44 PM