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EFTA02069395 | EFTA02069397 America given at the time of booking. • E-tickets (Print at Station/Print at Home) — cancellation requests must be received by REI no later than three (3) business days BEFORE the regularly scheduled train departure date. Exchange requests received within two (2) business days or less of the scheduled train departure date will be not be processed. • To request a REI credit, please contact us at CustomerRelations@raileurope.com or call 800-438-RAIL (7245). Applying for a Refund in the case of strike under the Rail Protection PlanTM • If while traveling in Europe, your trip is interrupted or stopped due to a rail strike, you will be reimbursed for the value of the unused train ticket/reservation. This provision only applies to unused train tickets/reservations and does not apply to rail passes/city passes/tours. • Paper Products - Requests for reimbursement due to strikes must be sent to REI including the RPP Traveler's Request Form and the train ticket/reservations, which must have been stamped at the European rail station by a railway official indicating the train ticket/reservation was not used due to a rail strike. Rail passes/city passes/tours are not covered in cases ofrail strikes. Notice of any requests for paper or printed etickets/reservations due to strikes or loss/theft from travelers who traveled to Europe must be given within thirty (30) days of their return from Europe. • E-tickets (Print at the Station) o Tickets already printed at the station must follow the same procedure as mentioned above for paper products. o If the ticket has not been printed at the station, requests for reimbursement due to strikes must be emailed to CustomerRelations®raileurope.com BEFORE the train departure date. • E-tickets (Print at Home) - Requests for reimbursement due to strikes must be emailed to CustomerRelations@raileurope.com BEFORE the train departure date. Applying for Reimbursement in the case of loss or theft under the Rail Protection P1anTM • Travelers' product(s) must have been lost or stolen while traveling in Europe. • Travelers will either be refunded the value of the unused portion of the lost or stolen paper product(s) or the cost of a replacement product(s), whichever is less. • Product holders must file a police report within twenty-four (24) hours of the incident. • Travelers must purchase a replacement rail pass/train ticket/reservation/city pass/tour in order to continue with his/her travel plans. • Within thirty (30) days upon return to North America, rail pass/train ticket/paper reservation/city pass/tour must submit a statement to REI including the police report, replacement rail passes /train tickets/paper reservations/city passes/tours purchased abroad, RPP Traveler's Request Form, airline tickets from North America to Europe EFTA_R1_00628081 EFTA02069397
March 21, 2026 at 2:32 PM