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EFTA02247335 | EFTA02247343 or call 800-438-RAIL (7245). Applying for Reimbursement in the case of a missed train connection under the Rail Protection Plan TM • If while traveling in Europe, you miss your connecting train trip due to a flight or train delay caused by a mechanical failure or weather, you will be reimbursed the value of the unused connecting train ticket/reservation/travel day. In the case of a rail pass, this provision only applies in the event the entire travel day could not be used due to the missed connection and does not apply in the missed connection, only interrupted the partial use of a travel day. • Missed Connection Caused by a Flight Delay a. Travelers must provide proof of the delay from the airline. b. Train connections departing directly from a train station located at the arrival airport must have a minimum connecting time of 2 hours. c. Train connections departing from any train station not located at the arrival airport, must have a minimum connecting time of 3 hours. • Missed Connection Caused by a Train Delay a. Travelers must provide proof of the delay from the railway conductor. b. Train connections departing in and out of the same train station must have a minimum connecting time of 10 minutes. c. Train connections departing in and out of different train stations must have a minimum connecting time of 45 minutes. • Travelers without the minimum connecting time noted above for Flight or Train, will not qualify for Reimbursement. • Coverage does not apply for missed connections caused by the traveler arriving late for their flight, train or any other reasons other than a flight or train delay. • Travelers will either be refunded the value of the unused ticket, travel day, reservation due to the missed connection or the cost of a replacement product(s), whichever is less. • Travelers must purchase a replacement product(s) in order to continue with his/her travel plans to be eligible. • Within thirty (30) days upon return from Europe, travelers must submit a statement to Rail Europe including the proof from the airline / train conductor of the missed connection, replacement product(s) purchased due to the missed connection, and a brief explanation of the situation. • To start your request in the case of a missed connection, please contact us at CustomerRelations raileurope.com. Applying for a Refund in the case of strike under the Rail Protection Plan TM • If while traveling in Europe your trip is interrupted due to a rail strike, you will be reimbursed for the value of the unused train ticket/reservation/travel day. In the case of a rail pass, this provision only applies in the event the entire travel day could not be used due to the strike and not in the event the rail strike lasted less than a day. • Paper Products - the train ticket/rail pass /reservations, must be stamped at the European train station by a railway official, and indicate that the train ticket / travel day or reservation could not be used due to a rail strike. City passes/tours are not covered in cases of rail strikes. (MT : I do not understand what this is supposed to mean.) • Requests for Reimbursement due to strikes must begin by filling out the Contact Us form on the Rail Europe web site. • Refund requests due to strikes while traveling in Europe must be received within thirty (30) days of your return from Europe for paper tickets/reservations. EFTA_R1_01026228 EFTA02247343
April 2, 2026 at 11:22 AM