As far as I know that’s the only way to do it. You could edit the .htaccess file on your pc and then upload it via filezilla replacing the origional. Can you share a screenshot of the error you get in the dashboard when you try and turn on error logging? I’ve never seen that before

### Website URL https://medbank.great-site.net/ ### Error Message no error message i tried to delete some files from my server using filezilla and the online file manager so i can upload new files to the server but theyre just hidden not deleted or theyre still counting towards my 5 gigabyte limit so it says i am over the limit even tho i deleted them ### Other Information can someone please fix this i need to upload new files but i am over the limit

I checked it, and the problem appears to be caused by the file permissions. The file manager doesn’t show them, but FileZilla does, and it shows the permissions as `00`. That means that _nodody_ is able to read or write the files. This includes the server, which is why you get a “Forbidden” error. To fix this, I recommend to just delete the current file and re-upload it. But I am surprised about this, because changing permissions should not be possible, mainly to avoid issues like these. How were these files uploaded exactly?

More than 300 vulnerabilities in open source software have been submitted so far

### Website URL https://sun-media-clone.page.gd/ ### Error Message FileZilla successfully connects to my InfinityFree FTP server and logs in using explicit FTP over TLS, but it fails when retrieving the remote directory listing. Relevant FileZilla log: Connecting to [64:ff9b::b91b:860b]:21 TLS connection established. Logged in Command: EPSV Response: 500 Unknown command Command: EPRT |2|[IPv6 address]|… Response: 522 Only IPv4 is supported (1) Error: Failed to retrieve directory listing ### Other Information Hello InfinityFree Support, I’m trying to migrate my local WordPress website to my InfinityFree hosting account. FileZilla successfully connects, establishes TLS, and logs in, but it cannot retrieve the remote directory listing. I have tried both FTP hostnames provided in the InfinityFree settings. I also tried connecting through a different Wi-Fi connection, but the same problem occurs. The log suggests that FileZilla is connecting through an IPv6/NAT64 address, while the server reports that only IPv4 is supported. Could you please advise how I can resolve this FTP connection issue? Thank you.

The SSL certificate was just renewed, and the new certificate is now being used by the FTP server. Note that FileZilla will still warn you about this. FileZilla always warns you when there is an _unknown_ certificate (not necessarily an _untrusted_ certificate). But unless FileZilla says that something is wrong with the certificate, you can safely accept it.

_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Your log shows FileZilla connecting through an IPv6 address, `64:ff9b::b91b:860b`. That’s a NAT64 address, which wraps an IPv4 address inside IPv6, and it decodes to `185.27.134.11`. So your network seems to be IPv6-only and translating to IPv4. The login works because the translator handles the control connection. The directory listing needs a second, separate connection, and FileZilla sets that up with `EPRT |2|…` using your IPv6 address. The server answers `522 Only IPv4 is supported`, so the listing fails. I didn’t find a topic or article about this exact combination, so this comes from reading your log. Our “Help, I cannot connect to FTP” article says a normal FileZilla log shows a line like `Connecting to 185.27.134.11:21...`. It also says you can enter that IP address as the FTP hostname. It suggests a VPN if your network restricts FTP connections. Help, I cannot connect to FTP File Management and FTP > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… Could you try one of these and tell me what the log shows? 1. Enter `185.27.134.11` as the host in FileZilla instead of the hostname. If the log then shows `Connecting to 185.27.134.11:21`, the listing should work. If it still shows a `64:ff9b::` address, your network is translating the connection regardless. 2. Connect through a VPN. That gives you an ordinary IPv4 route to the server.

### Website URL https://lciordini.ct.ws ### Error Message Hello InfinityFree Support Team, I am experiencing an SSL/TLS certificate warning when connecting to the InfinityFree FTP server using FileZilla. The server details are: * **FTP Host:** ftpupload.net * **Port:** 21 * **Certificate Issuer:** Sectigo Public Server Authentication CA DV R36 * **Certificate Expiration:** October 28, 2026, at 00:59:59 * **Error:** Unknown or expired server certificate FileZilla reports that the server certificate has expired and asks whether I want to trust it. Could you please confirm whether this is a known issue and when the SSL/TLS certificate for ftpupload.net will be renewed? Is there anything I need to do on my side, or will the certificate be updated automatically on your servers? I would prefer not to accept an expired certificate or disable TLS security. Thank you for your assistance. Best regards ### Other Information none

It will be renewed and you don’t need to nor can do anything about it.

Yup, everything good. Solved, thank you.

Welcome to the InfinityFree community forum! Good to have you here. * Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. * Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. * AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. * Solving an issue is a joint effort. Try the suggestions you get and report back what happened.

I think in this attempt you didn't get a fully synchronized mirror, try again.

Hey guys I installed filezilla today and after that when I try to update the system getting: [code] error: failed to prepare transaction (could not satisfy dependencies) :: installing libfilezilla (1:0.58.0-1) breaks dependency 'libfilezilla.so=59-64'...

_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Nothing on your side can fix this. The certificate sits on the FTP server, so only whoever runs that server can renew it. I couldn’t find a current announcement or a renewal date for it. The same thing happened in 2023, when the certificate for ftpupload.net expired and no new one had been installed. The reply on that topic said iFastNet had been asked to renew and install it, and that the existing certificate was “safe enough” in the meantime. Warning when opening filezila Hosting Support > Hello why am i getting this notification/warning when i open filezilla to transfer my updated files? It says it’s been valid till today 2am in the morning. How do i make it last longer? -Tim [Screenshot 2023-07-22 215019] That reply was about the 2023 expiry, so I can’t say the same applies today. To compare, does the certificate FileZilla shows have the same details as in your post, including the Sectigo issuer and the 28 October 2026 expiry? Please also say whether the warning comes up for every connection or only the first one.