Well folks. It’s time for another IT conference. This time #pink25. Here’s my first session introducing IntegratedITSM (their right-practice concept).
A thread of gems 🧵 💎:
A thread of gems 🧵 💎:
February 3, 2025 at 12:31 AM
Well folks. It’s time for another IT conference. This time #pink25. Here’s my first session introducing IntegratedITSM (their right-practice concept).
A thread of gems 🧵 💎:
A thread of gems 🧵 💎:
Process spotlight #3: Problem Management
Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second.
#integratedITSM #ITSM #ProblemManagement
www.linkedin.com/posts/blackf...
Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second.
#integratedITSM #ITSM #ProblemManagement
www.linkedin.com/posts/blackf...
#integrateditsm #itsm #problemmanagement | Blackfriar Consulting inc
Process spotlight #3: Problem Management
Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second...
www.linkedin.com
September 16, 2026 at 1:54 PM
Process spotlight #3: Problem Management
Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second.
#integratedITSM #ITSM #ProblemManagement
www.linkedin.com/posts/blackf...
Fixing the incident stops the bleeding. Problem management stops it from happening again. Most organizations are great at the first and terrible at the second.
#integratedITSM #ITSM #ProblemManagement
www.linkedin.com/posts/blackf...
Another integratedITSM insight
lnkd.in/p/geVbXnjT
lnkd.in/p/geVbXnjT
#incidentmanagement #itsm #customerexperience #servicedesk #itservicemanagement | Ryan Ogilvie
In incident management fast acknowledgement and clear communication matter just as much as the eventual fix.
#IncidentManagement #ITSM #CustomerExperience #ServiceDesk #ITServiceManagement
lnkd.in
September 18, 2026 at 4:01 PM
Another integratedITSM insight
lnkd.in/p/geVbXnjT
lnkd.in/p/geVbXnjT
Process spotlight #2: Request Management
This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM maturity.
#integratedITSM #ITSM #RequestManagement
www.linkedin.com/posts/blackf...
This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM maturity.
#integratedITSM #ITSM #RequestManagement
www.linkedin.com/posts/blackf...
#integrateditsm #itsm #requestmanagement #servicemanagement #ittraining | Blackfriar Consulting inc
Process spotlight #2: Request Management
This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM matur...
www.linkedin.com
September 8, 2026 at 8:04 PM
Process spotlight #2: Request Management
This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM maturity.
#integratedITSM #ITSM #RequestManagement
www.linkedin.com/posts/blackf...
This is the process most users actually touch the most, and the one most often left informal. A clear request process is one of the fastest wins in ITSM maturity.
#integratedITSM #ITSM #RequestManagement
www.linkedin.com/posts/blackf...
Process spotlight #1: Incident Management
Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reactive teams from reliable ones.
#integratedITSM #ITSM
www.linkedin.com/posts/blackf...
Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reactive teams from reliable ones.
#integratedITSM #ITSM
www.linkedin.com/posts/blackf...
Incident Management Essentials for Reliable Teams | Blackfriar Consulting inc posted on the topic | LinkedIn
Process spotlight #1: Incident Management
Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reac...
www.linkedin.com
September 8, 2026 at 8:05 PM
Process spotlight #1: Incident Management
Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reactive teams from reliable ones.
#integratedITSM #ITSM
www.linkedin.com/posts/blackf...
Getting things back up and running is the visible part. Getting good at it; consistently, with the right escalation and communication, is what separates reactive teams from reliable ones.
#integratedITSM #ITSM
www.linkedin.com/posts/blackf...
Process spotlight #4: Change Management
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
www.linkedin.com/feed/update/...
#integratedITSM #ITSM #ChangeManagement
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
www.linkedin.com/feed/update/...
#integratedITSM #ITSM #ChangeManagement
Process spotlight #4: Change Management
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
Full… | Blackf...
Process spotlight #4: Change Management
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
Full breakdown...
www.linkedin.com
September 22, 2026 at 4:21 PM
Process spotlight #4: Change Management
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
www.linkedin.com/feed/update/...
#integratedITSM #ITSM #ChangeManagement
Not every change needs a committee. Not every change should skip one. Getting that balance right is most of what change management actually is.
www.linkedin.com/feed/update/...
#integratedITSM #ITSM #ChangeManagement
Good asset management isn’t just about savings - it’s about control and confidence.
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...
#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...
#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM
#itsm #itservicemanagement #integrateditsm #itsmleadership #ittraining… | Ryan Ogilvie
IT Asset Management – Controlling the Cost and Risk of IT
Behind every IT service is a collection of assets - hardware, software, licenses, and more. Managing these efficiently is key to reducing cos...
www.linkedin.com
April 20, 2025 at 9:02 PM
Good asset management isn’t just about savings - it’s about control and confidence.
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...
#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...
#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM
Why integratedITSM essentials Is a great place for your #ITSM training www.linkedin.com/posts/ryanog...
Ryan Ogilvie on LinkedIn: Why you should look at integratedITSM essentials training
During my career in the ITSM industry, I’ve seen the same challenges and frustrations arise time and again when it comes to ITSM training. While ITIL…
www.linkedin.com
November 14, 2024 at 7:28 PM
Why integratedITSM essentials Is a great place for your #ITSM training www.linkedin.com/posts/ryanog...