#serviceculture
LightNews LightNews
lotus-roots.bsky.social
Tipping is avoided in Japan because it implies that good service isn’t standard. Instead, omotenashi (selfless hospitality) ensures every guest feels valued. Western tipping culture, by contrast, rewards service quality and is deeply embedded in social norms. #CulturalComparison #ServiceCulture
February 15, 2025 at 5:00 PM
moniquehayward.bsky.social
Great hospitality comes from people, but consistency depends on shared understanding and not memory alone.
medium.com/p/when-the-s...
#Hospitality #Restaurants #Leadership #Operations #ServiceCulture
When the System Lives Only in Someone’s Head, Everyone’s at Risk
There’s a moment every restaurant operator dreads.
medium.com
January 17, 2026 at 10:05 PM
timothyhughes.bsky.social
Great customer experience makes price irrelevant with special guest @JohnDiJulius https://buff.ly/3Z4JXnY via @DLAIgnite #SocialSelling #Digitalselling #Marketing #CustomerExperience #CustomerService #CX #Leadership #Service #ServiceCulture
Great Customer Experience Makes Price Irrelevant with Special Guest John DiJulius
This week on The Digital Download, we’ll explore why the best brands don't just compete - they create experiences their customers can’t live without. John R....
buff.ly
December 3, 2024 at 7:38 AM
nealwoodson.bsky.social
Compassion is powerful … and it’s a power we all possess to make a better world.
nealwoodson.net/2025/01/14/c...
#service #serviceculture #compassion
Compassion is power … your power.
A man fell. No one cared. People passed by without a look, not even a slight pause. Until… one man stopped. He noticed. He helped. He listened. He offered some water. He ensured there was no seriou…
nealwoodson.net
January 28, 2025 at 12:21 PM
timothyhughes.bsky.social
Great customer experience makes price irrelevant with special guest @JohnDiJulius https://buff.ly/3Z4JXnY via @DLAIgnite #SocialSelling #Digitalselling #Marketing #CustomerExperience #CustomerService #CX #Leadership #Service #ServiceCulture
Great Customer Experience Makes Price Irrelevant with Special Guest John DiJulius
This week on The Digital Download, we’ll explore why the best brands don't just compete - they create experiences their customers can’t live without. John R....
buff.ly
November 25, 2024 at 5:08 PM
timothyhughes.bsky.social
Great customer experience makes price irrelevant with special guest @JohnDiJulius https://buff.ly/3Z4JXnY via @DLAIgnite #SocialSelling #Digitalselling #Marketing #CustomerExperience #CustomerService #CX #Leadership #Service #ServiceCulture
Great Customer Experience Makes Price Irrelevant with Special Guest John DiJulius
This week on The Digital Download, we’ll explore why the best brands don't just compete - they create experiences their customers can’t live without. John R....
buff.ly
November 22, 2024 at 3:37 PM
timothyhughes.bsky.social
The biggest barrier to building great customer experience is that the leadership think it’s common sense John DiJulius https://buff.ly/3Z4JXnY via @DLAIgnite #SocialSelling #Digitalselling #Marketing #CustomerExperience #CustomerService #CX #Leadership #Service #ServiceCulture
Great Customer Experience Makes Price Irrelevant with Special Guest John DiJulius
This week on The Digital Download, we’ll explore why the best brands don't just compete - they create experiences their customers can’t live without. John R....
buff.ly
November 26, 2024 at 8:04 PM
timothyhughes.bsky.social
The biggest barrier to building great customer experience is that the leadership think it's common sense John DiJulius https://buff.ly/3Z4JXnY via @DLAIgnite #SocialSelling #Digitalselling #Marketing #CustomerExperience #CustomerService #CX #Leadership #Service #ServiceCulture
Great Customer Experience Makes Price Irrelevant with Special Guest John DiJulius
This week on The Digital Download, we’ll explore why the best brands don't just compete - they create experiences their customers can’t live without. John R....
buff.ly
November 23, 2024 at 1:11 AM
nealwoodson.bsky.social
“The mission of business is to help people.” Hmmm, seems I’ve heard that before.
Perhaps here: nealwoodson.net/gas/

#service #serviceculture #humanexperience
April 6, 2026 at 11:04 AM
nealwoodson.bsky.social
Customer success begins with employee success
churnzero.com/blog/custome...
#service #serviceculture #success
Customer Success Starts Within: 6 Ways to Put Employees First
If you put your employees first, the customer effectively comes first by default.
churnzero.com
February 12, 2026 at 12:09 PM
nealwoodson.bsky.social
What happens inside your house impacts what happens outside of it.
#culture #customerexperience #serviceculture
January 21, 2026 at 10:55 AM
nealwoodson.bsky.social
Fact: You cannot know customer problems without talking to customers and then going out and experiencing what they experience.
#customerexperience #serviceculture
November 10, 2025 at 9:00 PM
nealwoodson.bsky.social
Big company customer service has evolved to be pointless
seths.blog/2025/09/to-b...
#service #serviceculture #humanexperience
To be heard
Big company customer service has evolved to be pointless, a useless shadow of its former self. Big companies can’t take responsibility, only humans can. And when we depersonalize our interact…
seths.blog
October 2, 2025 at 11:03 AM
nealwoodson.bsky.social
Customer Service Essentials, Part 2: The Power of Service Focus
www.greylockglass.com/small-biz-ba...
#service #serviceculture
Small Biz Basics: Customer Service Essentials, II
Is bad customer service sabotaging your business? Our latest piece dives deep into the signs, consequences, and solutions. From the front lines with disgruntled customers to the behind-the-scenes d…
www.greylockglass.com
September 18, 2025 at 10:40 AM
nealwoodson.bsky.social
Customer Service Essentials, Part 1: The Power of Personal Touch
www.greylockglass.com/small-biz-ba...
#service #serviceculture
Small Biz Basics: Customer Service Essentials, I
Small family and independently owned shops and restaurants can absolutely compete with the chains and big box stores — by working their strengths. In an age of automation and corporatization, the p…
www.greylockglass.com
September 17, 2025 at 9:28 AM
nealwoodson.bsky.social
Taking care of the people who take care of the people is how to get your boat moving smoothly. When everyone rows together to serve each other, your whole organization can best serve the customer.
#serviceculture #leadership
@tom-peters.bsky.social
September 15, 2025 at 11:23 AM
nealwoodson.bsky.social
Service is free.
seths.blog/2021/12/cust...
#service #serviceculture #humanexperience
Customer service is free
Most large organizations would disagree. They hire cheap labor to answer the phone. They install recordings to mollify people who are on hold for hours. They measure the cost of the call center and…
seths.blog
September 11, 2025 at 2:05 PM
nealwoodson.bsky.social
Wowing Second, a Service Strategy for Our Time
nealwoodson.net/2016/01/20/s...
#service #serviceculture #humanexperience
A Service Strategy for Our Time
It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and ‘wow’ customers.  Now, I am not saying I think delighting…
nealwoodson.net
September 9, 2025 at 11:19 AM
nealwoodson.bsky.social
How to Build a Compassionate Workplace and the Benefits of Doing It
greatergood.berkeley.edu/article/item...
#compassion #humanexperience #serviceculture
How to Build a Compassionate Workplace
There are many ways that organizations can show they care for their people and the world—and many benefits to doing so.
greatergood.berkeley.edu
August 28, 2025 at 11:59 AM
nealwoodson.bsky.social
There are those that think that service isn’t noble, but nothing could be further from the truth.
nealwoodson.net/2025/08/05/i...
#service #serviceculture
Inglorious service? No. It’s all glorious.
“I think offensive line play in general is really a position of service; you don’t really have stats, you don’t have the glory of scoring touchdowns.” -Jason Kelce, center, Philadelphia…
nealwoodson.net
August 19, 2025 at 10:39 AM
nealwoodson.bsky.social
When you have a great culture, people want the organization to succeed … and … they want to be part of it.
#culture #leadership #serviceculture
August 8, 2025 at 10:44 AM
nealwoodson.bsky.social
Customers are people, not targets, prospects, or accounts—people. And without those people, there’s no business. Period. So, strategic priority #1: treat those people with extreme care.
#service #serviceculture #customerexperience
July 11, 2025 at 11:38 AM
nealwoodson.bsky.social
Are your employees thinking about people or just performing tasks? Good service requires both.
nealwoodson.net/2025/06/17/w...
#service #serviceculture #customerexperience
What were they thinking? Apparently, nothing at all.
On a recent stop at a coffee shop, I walked in and the barista was chatting with their teammates. So I stood patiently waiting to be helped. This made me pause. Were any of these employees consider…
nealwoodson.net
July 8, 2025 at 11:23 AM
nealwoodson.bsky.social
A hospitality approach makes interactions warm rather than clinical and signals a desire for relationship …the key to long-term business success.
#hospitality #service #serviceculture
June 27, 2025 at 9:52 AM
nealwoodson.bsky.social
Diligence and vigilance. The keys to customer wow.
nealwoodson.net/2025/06/03/d...
#service #serviceculture #customerexperience
nealwoodson.net
June 17, 2025 at 10:07 AM