Learn how to implement the Duty of Candour and be open and honest with patients and their families. www.healthcareconferencesuk.co.uk/conferences-...

Public and in-house masterclass training for you and your colleagues by @carolyncleveland.bsky.social and Peter Walsh, former CEO at AvMA

Great feedback for @carolyncleveland.bsky.social following her in-house training for Somerset NHS FT on Using Empathy to Compassionately Engage with Patients and Families within Complaints.

View Carolyn's related courses: www.healthcareconferencesuk.co.uk/conferences-...

www.linkedin.com/posts/caroly...

Looking forward to be working today with @UHDB delivering a day packed with thought provoking narrative learning, neuroscience and our humanity, with my course - A Journey Through Leadership Using Empathy. A day full of rich learning between us. www.empathytrainingltd.co.uk/healthcare1

Busy couple of weeks and needing some admin time. Now whilst I can’t have a break from my computer screen, I can change my environment. A joy for me at Christmas is sitting in my kitchen with a Christmas tree up. So this my afternoon office 🙂🎄 #comfort #wellbeing #hotchocolate #joy

Today’s conference topic #NHSComplaints is where my speaking career began. Bringing together my background of counselling & death of a child in hospital means my talks are a mix of neuroscience, process & emotion. Thinking about WHAT is needed, WHY it is important & WHERE barriers lie. #empathy

Nice to get some filmed feedback from a session I ran last week on ‘A Journey Through complaints and Incidents Using Empathy and Compassion’.
(I always forget to ask for filmed content!!! 🙄)

For information about this course see ⬇️
www.empathytrainingltd.co.uk/_files/ugd/c...

Kind vs nice comes up in sessions I run about the recognition of ruinous empathy. #Empathy is crucial for emotionally intelligent communication & compassion. The difference in kind vs nice is an important part of the picture.
Some resources on this ⬇️

www.empathytrainingltd.co.uk/empathy-envo...

Great day training yesterday with 18 engaged healthcare professionals discussing all about empathy & healthcare incidents incidents. Lovely feedback “This has been the most impactful training that I have been on during my 10 yrs in the NHS”. And some rather yummy home backed flapjack & brownie.

Great conversations and group work with a really engaged group of staff from UHL discussing #empathy #restorativejustice #compassionateengagemt Half was through the day and deeply engaged with my story and neuroscience oof emotional intelligence in communication.

Thrilled to be spending the day working with University Hospitals of Leicester NHS Trust on A Jourheh Through Complaints Using Empathy and Compassion.

www.empathytrainingltd.co.uk/_files/ugd/c...

Reconnecting with why I do what I do. And new ro Bluesky! #empathy #patient #patientsafety #newsocialmedia