Inge | About chatbots
@outriderconsulting.bsky.social
I help companies build AI assistants, agents, voicebots and chatbots that work for humans.
Rule #2 for a great AI experience: don't sell me when I need support.
"Are you calling about our Fall specials?" is not what I want to hear when my oven just broke.
Tell me what you can do: "I can book appointments and answer questions about your order or bill."
#UX #ConversationalAI
"Are you calling about our Fall specials?" is not what I want to hear when my oven just broke.
Tell me what you can do: "I can book appointments and answer questions about your order or bill."
#UX #ConversationalAI
October 8, 2026 at 1:05 PM
Rule #2 for a great AI experience: don't sell me when I need support.
"Are you calling about our Fall specials?" is not what I want to hear when my oven just broke.
Tell me what you can do: "I can book appointments and answer questions about your order or bill."
#UX #ConversationalAI
"Are you calling about our Fall specials?" is not what I want to hear when my oven just broke.
Tell me what you can do: "I can book appointments and answer questions about your order or bill."
#UX #ConversationalAI
Rule #1 for a great AI experience: tell me what you can do for me.
“Hi. How can I help you?” only works if I already know what you can help me with.
Instead, tell me: “Hi! I can book or change an appointment, and answer simple questions about your order status.”
Now I know what to ask. :-)
“Hi. How can I help you?” only works if I already know what you can help me with.
Instead, tell me: “Hi! I can book or change an appointment, and answer simple questions about your order status.”
Now I know what to ask. :-)
October 7, 2026 at 9:32 PM
Rule #1 for a great AI experience: tell me what you can do for me.
“Hi. How can I help you?” only works if I already know what you can help me with.
Instead, tell me: “Hi! I can book or change an appointment, and answer simple questions about your order status.”
Now I know what to ask. :-)
“Hi. How can I help you?” only works if I already know what you can help me with.
Instead, tell me: “Hi! I can book or change an appointment, and answer simple questions about your order status.”
Now I know what to ask. :-)