Asymmetry is the mother of opportunity

It also meant that if a user reached out due to an issue, in most cases someone was already working on a fix.
THAT builds trust.

A ”trick” we used decades ago was to have the system automatically open bug-tracked issues (deduplicated by cause of course) for all ”unexpected” exceptions. That paired with such features having very high priority to get resolved meant that for each day without a new feature, the system got better.

The code is a translation of the latest understanding of a solution.

Also see Klang’s Conjecture (shameless self-promotion)

”Community Recycling Centre”? 🤔

But it should be unsurprising, because I, too, have fond memories from conversations that changed me for the better.

But it should be unsurprising, because I, too, have fond memories from conversations that changed me for the better.

The first iPhone was amazing at the time

See you there, Josh! 🙂