Join us on August 26, 2026, in Tokyo for the AI Contact Center Summit. Discover how AI transforms customer experiences and operational efficiency.

NextGen has partnered with Optage to introduce 'Enour CallAssistant', an AI contact center solution that promises efficiency and enhanced customer experience.

IVRy has raised 4.5 billion yen in debt financing from Japan's mega banks. This funding boosts their total to 15.11 billion yen, driving their AI platform's growth.

Transcosmos has launched an AI-driven contact center model in South Korea, enhancing customer consultations and providing valuable business insights.

Discussing the role of AI in transforming contact centers, focusing on its implementation and acceptance by stakeholders for enhanced efficiency.

This article explores the key characteristics of companies that have successfully implemented AI in contact centers, as highlighted in the AI Contact Center Survey 2026 report.

OPERA's CEO, Keita Morikawa, speaks at the CCAJ Seminar 2026 on the pivotal role of AI in transforming contact centers and enhancing customer experience.

Lifenet Insurance introduces advanced AI and voice bots to enhance contact quality and streamline customer service for 24/7 operations.

OrthoWest has announced the rollout of Switchboard, MD’s AI contact center throughout its orthopedic network, improving patient communication and operational efficiency.

株式会社IVRyがAIネイティブなコンタクトセンター「アイブリー AI Contact Center」を正式に提供開始。業務効率化を図る新しいAIソリューション。