Upstream Works AgentNow has been awarded the Gold Globee® Business Award for Digital Customer Service Innovation!
Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards
Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards
September 18, 2025 at 8:20 PM
Upstream Works AgentNow has been awarded the Gold Globee® Business Award for Digital Customer Service Innovation!
Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards
Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards
Discover how #AgentNow combines human expertise and #AI to deliver seamless #CX across #video, #voice and #chat -- anywhere, anytime. Hear from Jeff Palmer on how leading companies are transforming CX, learn about real-world use cases, and see it in action. ow.ly/yMaR50WomSm
October 16, 2025 at 1:45 PM
What if you could instantly connect customers with expert support — at peak demand? Leading organizations are using Upstream Works AgentNow to transform how they deliver support during their busiest moments.
Take a quick tour: ow.ly/cicE50YwOna
Take a quick tour: ow.ly/cicE50YwOna
March 20, 2026 at 2:48 PM
What if you could instantly connect customers with expert support — at peak demand? Leading organizations are using Upstream Works AgentNow to transform how they deliver support during their busiest moments.
Take a quick tour: ow.ly/cicE50YwOna
Take a quick tour: ow.ly/cicE50YwOna
We’re proud to share that Upstream Works AgentNow has been recognized with a Global Tech Award for Travel Technology. This recognition reflects our commitment to helping travel brands deliver faster, smarter, and more seamless human-AI experiences for the travel industry. ow.ly/JQqU50YcoOr
#AI
#AI
February 11, 2026 at 5:14 PM
We’re proud to share that Upstream Works AgentNow has been recognized with a Global Tech Award for Travel Technology. This recognition reflects our commitment to helping travel brands deliver faster, smarter, and more seamless human-AI experiences for the travel industry. ow.ly/JQqU50YcoOr
#AI
#AI
Proud to share that our on-demand travel experience solution received a Global Travel Tech Award!
Upstream Works AgentNow received the Global Travel Tech Award, recognizing its ability to transform travel experiences with instant, anywhere support via live video, voice and chat.
ow.ly/Ei8y50XxGVZ
Upstream Works AgentNow received the Global Travel Tech Award, recognizing its ability to transform travel experiences with instant, anywhere support via live video, voice and chat.
ow.ly/Ei8y50XxGVZ
November 25, 2025 at 6:15 PM
Proud to share that our on-demand travel experience solution received a Global Travel Tech Award!
Upstream Works AgentNow received the Global Travel Tech Award, recognizing its ability to transform travel experiences with instant, anywhere support via live video, voice and chat.
ow.ly/Ei8y50XxGVZ
Upstream Works AgentNow received the Global Travel Tech Award, recognizing its ability to transform travel experiences with instant, anywhere support via live video, voice and chat.
ow.ly/Ei8y50XxGVZ
Customers expect fast, personalized support - and AgentNow delivers.
By combining AI and human expertise, AgentNow provides on-demand Human-AI customer support - whenever and wherever your customers need it.
Learn more: ow.ly/L5Bn50Xo5TK
By combining AI and human expertise, AgentNow provides on-demand Human-AI customer support - whenever and wherever your customers need it.
Learn more: ow.ly/L5Bn50Xo5TK
November 6, 2025 at 9:42 PM
Customers expect fast, personalized support - and AgentNow delivers.
By combining AI and human expertise, AgentNow provides on-demand Human-AI customer support - whenever and wherever your customers need it.
Learn more: ow.ly/L5Bn50Xo5TK
By combining AI and human expertise, AgentNow provides on-demand Human-AI customer support - whenever and wherever your customers need it.
Learn more: ow.ly/L5Bn50Xo5TK
Upstream Works AgentNow has been awarded the Gold Globee(R) Award for Digital Customer Service Innovation.
Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.
Learn how we’re redefining CX: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow
Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.
Learn how we’re redefining CX: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow
October 29, 2025 at 2:33 PM
Upstream Works AgentNow has been awarded the Gold Globee(R) Award for Digital Customer Service Innovation.
Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.
Learn how we’re redefining CX: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow
Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.
Learn how we’re redefining CX: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow
We're proud to share that Upstream Works AgentNow has been awarded the Gold Globee(R) for Digital Customer Service Innovation.
Learn how AgentNow is transforming CX: ow.ly/954550WZ3Rc
Learn how AgentNow is transforming CX: ow.ly/954550WZ3Rc
Gold Globee® Business Award
Upstream Works AgentNow Instant CX Solution Honored with Gold Globee® Business Award for Digital Customer Service Innovation.
ow.ly
October 7, 2025 at 1:49 PM
We're proud to share that Upstream Works AgentNow has been awarded the Gold Globee(R) for Digital Customer Service Innovation.
Learn how AgentNow is transforming CX: ow.ly/954550WZ3Rc
Learn how AgentNow is transforming CX: ow.ly/954550WZ3Rc
Join industry leaders Safwat Alshawaf (#Cisco), Jeff Palmer, and Kevin Palmer (Upstream Works) this week for an engaging discussion on #AI, automation, omnichannel #CX, and #AgentNow — with deployment options in the cloud or on-premise.
Reserve your spot: partners@upstreamworks.com
Reserve your spot: partners@upstreamworks.com
October 6, 2025 at 1:11 PM
We’re excited to be part of Future Travel Experience Global in Long Beach, Sep 9-11.
Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing.
ow.ly/7ZzV50WLk7e
#FTE #AgentNow #UnitedAirlines
Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing.
ow.ly/7ZzV50WLk7e
#FTE #AgentNow #UnitedAirlines
August 25, 2025 at 2:06 PM
We’re excited to be part of Future Travel Experience Global in Long Beach, Sep 9-11.
Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing.
ow.ly/7ZzV50WLk7e
#FTE #AgentNow #UnitedAirlines
Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing.
ow.ly/7ZzV50WLk7e
#FTE #AgentNow #UnitedAirlines
What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents
Using AI to Create Super Agents
One of AI’s strongest capabilities lies in its ability to identify patterns in large and unstructured datasets. Tasks that are core to the delivery of great customer service, but also tasks that are i...
ow.ly
August 6, 2025 at 6:19 PM
What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents
Watch our latest on-demand #webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the webinar showcases AgentNow success stories and a short demo of the solution in action. ow.ly/EEzz50WtuoB
July 22, 2025 at 5:15 PM
Watch our latest on-demand #webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the webinar showcases AgentNow success stories and a short demo of the solution in action. ow.ly/EEzz50WtuoB
Transform guest support with AgentNow!
We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team.
Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: info@upstreamworks.com
#HSMAI2025 #CXInnovation #HSMAI #AgentNow
We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team.
Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: info@upstreamworks.com
#HSMAI2025 #CXInnovation #HSMAI #AgentNow
June 18, 2025 at 3:32 PM
Transform guest support with AgentNow!
We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team.
Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: info@upstreamworks.com
#HSMAI2025 #CXInnovation #HSMAI #AgentNow
We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team.
Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: info@upstreamworks.com
#HSMAI2025 #CXInnovation #HSMAI #AgentNow
What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #ContactCenter #AgentNow #CiscoLive2025
June 12, 2025 at 4:56 PM
What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #ContactCenter #AgentNow #CiscoLive2025
It's been a busy day for our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at Future Travel Experience EMEA in Dublin! Great conversations and live demos with industry leaders showing how our AgentNow Cloud Suite transforms day-of-travel experiences. #FutureTravelExperience #FTEEMEA
June 12, 2025 at 4:51 PM
It's been a busy day for our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at Future Travel Experience EMEA in Dublin! Great conversations and live demos with industry leaders showing how our AgentNow Cloud Suite transforms day-of-travel experiences. #FutureTravelExperience #FTEEMEA
Thank you to everyone who joined us for Happy Hour at Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts.
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025
June 12, 2025 at 4:47 PM
Thank you to everyone who joined us for Happy Hour at Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts.
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025
Thank you Peter Strauss for stopping by our booth at Future Travel Experience Dublin today — and congratulations on winning the Apple AirPods!
Pictured are our winner, Peter Strauss, Ray McDiarmid of Endava, and Jeff Palmer, CRO, Upstream Works.
#FutureTravelExperience #FTEEMEA #AgentNow #TravelTech
Pictured are our winner, Peter Strauss, Ray McDiarmid of Endava, and Jeff Palmer, CRO, Upstream Works.
#FutureTravelExperience #FTEEMEA #AgentNow #TravelTech
June 11, 2025 at 4:13 PM
Thank you Peter Strauss for stopping by our booth at Future Travel Experience Dublin today — and congratulations on winning the Apple AirPods!
Pictured are our winner, Peter Strauss, Ray McDiarmid of Endava, and Jeff Palmer, CRO, Upstream Works.
#FutureTravelExperience #FTEEMEA #AgentNow #TravelTech
Pictured are our winner, Peter Strauss, Ray McDiarmid of Endava, and Jeff Palmer, CRO, Upstream Works.
#FutureTravelExperience #FTEEMEA #AgentNow #TravelTech
Introducing the AgentNow Cloud Suite from Upstream Works, providing instant access to live agents via video, voice or chat using QR codes, weblinks, smartphones, laptops or kiosks.
Learn how we’re making it easier than ever to adapt with customer and employee solutions:
ow.ly/mOh250W79xb
Learn how we’re making it easier than ever to adapt with customer and employee solutions:
ow.ly/mOh250W79xb
June 10, 2025 at 4:57 PM
Introducing the AgentNow Cloud Suite from Upstream Works, providing instant access to live agents via video, voice or chat using QR codes, weblinks, smartphones, laptops or kiosks.
Learn how we’re making it easier than ever to adapt with customer and employee solutions:
ow.ly/mOh250W79xb
Learn how we’re making it easier than ever to adapt with customer and employee solutions:
ow.ly/mOh250W79xb
Exciting news! Upstream Works has won the Best Technology Innovation Award for our AgentNow On-Demand CX - Live Agent Support Solution at the 20th Annual Global Top Ranking Performers Awards, hosted by ContactCenterWorld. Thank you to ContactCenterWorld.
June 4, 2025 at 1:58 PM
Exciting news! Upstream Works has won the Best Technology Innovation Award for our AgentNow On-Demand CX - Live Agent Support Solution at the 20th Annual Global Top Ranking Performers Awards, hosted by ContactCenterWorld. Thank you to ContactCenterWorld.
We’re excited to sponsor Natilik Inspire 2025 in London!
Join our team — Jeff Palmer, Simon Newbury, and Alex Mahmud — on May 14th at the iconic Tottenham Hotspur Stadium.
Let’s connect and chat about the future of CX and contact center innovation!
#Inspire2025 #NatilikInspire #AgentNow
Join our team — Jeff Palmer, Simon Newbury, and Alex Mahmud — on May 14th at the iconic Tottenham Hotspur Stadium.
Let’s connect and chat about the future of CX and contact center innovation!
#Inspire2025 #NatilikInspire #AgentNow
May 8, 2025 at 2:29 PM
We’re excited to sponsor Natilik Inspire 2025 in London!
Join our team — Jeff Palmer, Simon Newbury, and Alex Mahmud — on May 14th at the iconic Tottenham Hotspur Stadium.
Let’s connect and chat about the future of CX and contact center innovation!
#Inspire2025 #NatilikInspire #AgentNow
Join our team — Jeff Palmer, Simon Newbury, and Alex Mahmud — on May 14th at the iconic Tottenham Hotspur Stadium.
Let’s connect and chat about the future of CX and contact center innovation!
#Inspire2025 #NatilikInspire #AgentNow
Exciting news! Upstream Works AgentNow, has been named a 2025 Product of the Year!
AgentNow innovates #CX with on-demand access to agents via live video and chat through a simple QR code or link. Thanks to #TMC and CUSTOMER Magazine for the recognition.
ow.ly/HPMY50VHmYh
AgentNow innovates #CX with on-demand access to agents via live video and chat through a simple QR code or link. Thanks to #TMC and CUSTOMER Magazine for the recognition.
ow.ly/HPMY50VHmYh
April 24, 2025 at 7:21 PM
Exciting news! Upstream Works AgentNow, has been named a 2025 Product of the Year!
AgentNow innovates #CX with on-demand access to agents via live video and chat through a simple QR code or link. Thanks to #TMC and CUSTOMER Magazine for the recognition.
ow.ly/HPMY50VHmYh
AgentNow innovates #CX with on-demand access to agents via live video and chat through a simple QR code or link. Thanks to #TMC and CUSTOMER Magazine for the recognition.
ow.ly/HPMY50VHmYh
Our CEO, Rob McDougall, shares his insights in The Fast Mode: "Merging Technology and Human Interaction to Transform Retail CX." Thanks to The Fast Mode for the feature!
Read the full article here: ow.ly/a7qa50VCrjt
#RetailCX #CX #TheFastMode #AgentNow #ContactCenter
Read the full article here: ow.ly/a7qa50VCrjt
#RetailCX #CX #TheFastMode #AgentNow #ContactCenter
Merging Technology and Human Interaction to Transform Retail CX
Merging Technology and Human Interaction to Transform Retail CX
www.thefastmode.com
April 17, 2025 at 2:52 PM
Our CEO, Rob McDougall, shares his insights in The Fast Mode: "Merging Technology and Human Interaction to Transform Retail CX." Thanks to The Fast Mode for the feature!
Read the full article here: ow.ly/a7qa50VCrjt
#RetailCX #CX #TheFastMode #AgentNow #ContactCenter
Read the full article here: ow.ly/a7qa50VCrjt
#RetailCX #CX #TheFastMode #AgentNow #ContactCenter
In today's self-service era, maintaining a human connection is crucial for exceptional customer experiences. Upstream Works CEO, Rob McDougall, delves into this balance for Retail Technology Insider. ow.ly/HjJF50VtPJ2 #CX #CustomerExperience #RetailTech #HumanTouch #Innovation #AgentNow
The Human Touch in a Self-Service World: Modern Support for Enhanced Customer Experience
The old-fashioned idea of in-person shopping is going through a renaissance, and retailers rely on new ideas to keep it
retailtechnologyinsider.com
April 3, 2025 at 1:09 PM
In today's self-service era, maintaining a human connection is crucial for exceptional customer experiences. Upstream Works CEO, Rob McDougall, delves into this balance for Retail Technology Insider. ow.ly/HjJF50VtPJ2 #CX #CustomerExperience #RetailTech #HumanTouch #Innovation #AgentNow